Clare Florist Reviews 

12,972
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Many consumers are truly delighted by the lovely arrangements, pleasant scents, and wonderful presentation of their floral gifts. When unexpected issues occur during delivery, people appreciate that support teams are quick to offer helpful resolutions and send new bouquets. However, some customers also noted that flowers occasionally arrived heavily damaged, battered, or looking completely less than fresh. Some people were dissatisfied with delivery delays and experienced frustrating difficulties trying to contact support via phone or email. A few reviewers mentioned that arrangements did not last long and fell apart quickly after being placed in water.

What people talk about most

Product

Customers consistently express disappointment with product quality, reporting that flowers frequently arrive... See more

Quality

Clients share negative opinions on quality, consistently reporting that flowers arrive dead, mouldy, or... See more

Delivery service

People report negative experiences with delivery service, highlighting late arrivals and a lack of... See more

Customer communications

Customers consistently note ambiguous experiences with contact channels. While some reviewers experienced... See more

Order

Consumers express deep frustration regarding their order experiences due to missed delivery dates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just sent a email with photos as I am so disappointed, these were sent as a birthday present from my children I am only glad that they did not witness the state of the delivery of a crumpled,... See more

Company replied

Rated 4 out of 5 stars

After being delivered a really bad bunch of flowers i emailed Clare Florist to let them know what happened, they responded and said they would sort things out. They kept in contact with me via email a... See more

Company replied

Rated 4 out of 5 stars

Flowers beautiful. But concerned as they were fully opened when I received them this morning. Have had before and they were still quite dormant. Concerned how long they will last.

Rated 3 out of 5 stars

My flowers arrived this morning, a day after our 30th wedding anniversary. It's a big deal for my husband to buy flowers so he was disappointed. On opening the box, several flowers had broken off an... See more

Company replied


Company details

  1. Flower Delivery
  2. Flower Designer
  3. Flower Market
  4. Gift Shop

About Clare Florist

Written by the company

  • Beautiful Fresh Flowers Hand Arranged By Our Expert Florists
  • FREE Next Day Delivery If Ordered Before 5pm Monday To Friday
  • Delivered Direct to Your Chosen Recipient, Anywhere In the UK
  • Your Flowers Carefully Packaged and Delivered in Bud for Added Longevity
  • 7 Day Freshness and Quality Guaranteed
  • Include a Handwritten Card, Chocolates, Vase or a Cuddly Toy

Contact info

3.8

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(12,972)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered the Rose & Freesia Bouquet…

I ordered the Rose & Freesia Bouquet via Amazon , the Flowers were really well packaged just a HUGE SHAME that the bouquet didn't match the Photo on Amazon or even Clare Florist's own Web site. On taking the Bouquet out of the box it was to discover it only comprised of Five Roses , Two stems of Freesia's , One stem of Solidaster and One Stem of Hypericum. Having been Housebound for the Past Five Years due to Health & Mobility issues Buying Flowers is one Joy I have so that we have additional colour in our home, But these Flowers were a complete disaster .

January 17, 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

We are very sorry to hear this and this shouldn’t be the case, please contact our customer service team with your order details and we will rectify this for you.

Rated 5 out of 5 stars

I had the most amazing bouquet of…

I had the most amazing bouquet of flowers delivered today from a very dear friend. The packaging and care that has been put into them is superb.

January 11, 2025
Unprompted review
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Reply from Clare Florist

Thank you for the lovely review.

Rated 5 out of 5 stars

Great customer service

Had a delivery issue and rectified quickly, great customer service.

January 10, 2025
Unprompted review
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Reply from Clare Florist

Thank you very much for your review, we are so glad we were able to rectify the issue for you. We hope to see you again soon

Rated 5 out of 5 stars

Easy

Excellent and informative service. Kept me updated on purchase and delivery

December 29, 2024
Clare Florist logo

Reply from Clare Florist

Many thanks for the positive review.

Rated 5 out of 5 stars

Excellent service

Beautiful and good quality flowers were delivered on time. Value for money.

December 29, 2024
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Reply from Clare Florist

Thank you very much for your lovely review and we hope to see you again soon

Rated 5 out of 5 stars

Beautiful flowers from Clare Florist

My thanks to Clare Florist.
I have recently started ordering from Clares as the sender I had used for years let me down.
I am glad I have chosen them now as the flowers really are beautiful and long lasting. They come well packed and undamaged.
Thankyou

December 30, 2024
Unprompted review
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Reply from Clare Florist

Thank you very much for your lovely review and are so glad you are enjoying the flowers. We hope to see you again soon

Rated 1 out of 5 stars

Terrible quality.

Just arrived to see my mother in her care home and was disappointed to see her bed side flowers, ordered by my brother in Australia. Arrived 2 days ago and are wilting and looking awful. Photos available on request. CLA-19100237/981108.

December 24, 2024
Unprompted review
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Reply from Clare Florist

We are very sorry to hear this, if you can please reach out to our customer service team they will be able to rectify this for you

Rated 1 out of 5 stars

Disappointed with flowers but excellent Customer Support

Very disappointed with the flowers. They were old and wilting, not fresh and in bud as they stipulated. They advertised roses and freesias in yellows and instead there were carnations and red roses loosing the petals.
It arrived on time, but I felt as if had been scammed.
Order: CLA19100485

After contacting Customer Support via email stating the facts and expressing my disappointment, Claire Flowers sent and immediate apology and the reassurance that they would look into the matter in more detail.
I was very satisfied with their prompt answer, professionalism and caring attitude towards the customer. They made me feel reassured and also kindly offered to dispatch the correct item within a week.
Thank you Claire Flowers for your professionalism and care.

December 19, 2024
Unprompted review
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Reply from Clare Florist

We are very sorry to hear this, and if you haven’t already please contact our customer support by email and we will rectify this for you.

Rated 3 out of 5 stars

Disappointed

Ordered the winter sunshine with extra stems for a friend recovering from surgery.
Very disappointed with the arrangement and quality for nearly £40! Certainly no thought put into the selection and some stems wilting within a few days.
Delivery on time is the best I can say!

December 18, 2024
Unprompted review
Clare Florist logo

Reply from Clare Florist

We are very sorry to hear this. Please contact our customer support team and they will be able to rectify this for you.

Rated 5 out of 5 stars

I received a bouquet today Tuesday 10…

I received a bouquet today Tuesday 10 December 2024 in perfect condition. They are fresh as if they had just been cut. I highly recommend this company.

December 10, 2024
Unprompted review
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Reply from Clare Florist

Thank you for the very positive review.

Rated 5 out of 5 stars

Beautiful quality

I received a beautiful bouquet from my son via Claire’s florist. The flowers were amazing. They lasted over 2 weeks. I will definitely use this company in the future

November 23, 2024
Unprompted review
Clare Florist logo

Reply from Clare Florist

I am so pleased that you were happy with the flowers

Rated 3 out of 5 stars

Having chosen my flowers was told at…

Having chosen my flowers was told at checkout Autumn discount was out of date,by t
Hen it was too late to get the other pop up 10% discount.
My password was queried and I had to reset I did NOT forget it!.on my account country was shown as GB not Australia.It still showed GB on my PayPal payment.
The flowers were left outside the gate,probably my fault as I didn’t have a phone no.LuckilyI was able to e mail,the recipient straight away. Have shopped with you previously and hope to do so again.

November 27, 2024
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Reply from Clare Florist

Thank you for this review.

Rated 5 out of 5 stars

Great flowers

Perfect flowers, great delivery time, flowers were so fresh and well looked after. Would definitely use again

November 29, 2024
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Reply from Clare Florist

Many thanks for your kind review.

Rated 3 out of 5 stars

Bit disappointed see review

Flowers arrived this afternoon but was told no card was added in with the order, however i was assured by the sender it was. Also no feed was in the parcel as there should have been. Roses were wide open so i do not know how much longer they will last. some heads were broken, although that could have happened on the journey from the shop. overall the flowers were very pretty and bearing in mind i had returned from hospital it was still lovely to receive them.

November 26, 2024
Unprompted review
Clare Florist logo

Reply from Clare Florist

I am sorry that there was no card and no food with the bouquet. I will investigate how this could happen as our systems are quire robust.

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