Immediately dangerous boiler installation
In July 2021 we contracted Clarity Heading to install a Worcester Bosch Greenstar 32CDi Compact Boiler in our home. The installation was a nightmare from start to finish, and I discovered 9 months later that the boiler was classed as IMMEDIATELY DANGEROUS due to incorrect installation.
After a water pipe incident, unfinished tiles/grouting and incorrectly registering the boiler, in April 2022, 9 months later, an engineer from Bosch attended to fix a water leak. He informed me that Clarity Heating's boiler installation was not carried out to standard due to a water valve being used on gas pipework and cement touching the gas pipework as it passes through the cavity wall.
For those who don't know (like I didn't), fitting a water valve on gas pipework 'poses a very high risk of a serious incident occurring', and is therefore classed as IMMEDIATELY DANGEROUS according to the Gas Industry Unsafe Situations Procedure'. The Bosch engineer had to cap it until a local engineer was able to attend and correct it. The water valve had yellow 'gas' tape wrapped around the handle, which I can only imagine was intended to hide that the incorrect valve had been used. Clarity Heating were negligent, they introduced a dangerous potential gas leak into my home where I live with my 4-year-old son and I was unaware of this for 9 months. In fact, had there not been a faulty valve in the boiler, who knows how long it might have been until I discovered there was an immediately dangerous appliance in my home.
Senior management attended and corrected the installation. Adam was very apologetic and informed me that the engineer involved in the installation is in the process of re-training before being able to work on gas, and that other installations he worked on are being reviewed. As compensation, I was offered a free boiler service and a £100 rebate. This is on an installation of £3,461, where the boiler pack has an estimated cost of between £1100-£1300. In a nutshell, I wouldn't recommend Clarity Heating if you'd like your boiler safely installed.