Service client inexistant : plus jamais Clarks !
J’ai demandé une facture à Clarks France depuis le 22 août et, à ce jour, je n’ai reçu aucune réponse de leur service après-vente. On a l’impression que le client n’existe pas pour eux.
Franchement inacceptable : plus jamais je n’achèterai chez Clarks. Heureusement, des sites comme Zalando montrent l’exemple en envoyant la facture avant même la marchandise. Voilà ce que j’appelle un service sérieux et respectueux du client.
I am writing to you as a customer of Clarks who is facing difficulties in obtaining assistance from Clarks France. Despite several emails I have sent to their customer service, I have not received any response.
My request is simple: I would like to receive an official invoice for a recent purchase of Clarks shoes (1013070241) Unfortunately, my repeated attempts to obtain this document from Clarks France have remained unanswered.
As a loyal customer of the Clarks brand, I kindly ask for your intervention so that my request can be processed. I would very much appreciate your support in ensuring that Clarks France provides me with the invoice I require.
Please let me know if you need further details regarding my purchase (date, store, order number, etc.). I will be happy to provide them. Number 1013070241
Following my review on Trustpilot, Clarks France just told me it takes 30 days to get an invoice. In the age of AI, waiting a month for a PDF feels like sending a carrier pigeon across the Atlantic… Incredible.