Clarksukoutlet Reviews 

IThe whole Clarks outlet vs regular store thing is a total mess. You can buy from here but only return to there and so on. Sort it out Clarks. For the consumer - clarks is clarks. If I buy from the outlet I should be able to return for free to any clarks location (and vice versa).

Also, Been sitting on hold to outlet customer services for 20 minutes to try and resolve my issue.

I was also physically threatened by the manager of the clarks outlet store at affinity Devon in Bideford. I tried to take something back and he threatened to come to my house (as he knew my address from the account) and go something bad to myself. I reported him to head office and also another store locally (non outlet) told me it's not the first time he's been aggressive to customers.

I've waited until moving house before adding thus last bit in case this gets back to him.

He should be sacked frankly but I bet head office have done nothing about it! When pushed by them I asked not to make a formal complaint as at the time he knew my address and was fearful of what he might do. In all my 50+ years I've never been treated like it by a manager of a shop. Shameful!

I am trying to order a couple of paris of shoes for family members. The website is glitching on the basket address section for checkout. Almost like half the fileds are constantly reloading, so it is impossible to continue with the order. This happens on every web browser I have tried, across Windows and Android.

Shame, as I have always had a good experience and great footwear previously.

Awful
Tried to pay with a gift card- the site glitches and then takes away the credit on the card.

Also, customer service make stuff up, do no trust anything that isn't in writing, ideally correspond via email.

Sorry guys but because you use Evri I can only offer one star. If I had realised I would not have used your online site. Evri couriers leave parcels in our open porch which have been stolen in the past. Consequently I had to divert parcel to a parcel shop and make journey to collect it. This delays delivery and is inconvenient. Use Royal Mail please and if necessary charge a little more.

Ordered size 7.5 shoes which have always fitted well from Clarke. The ones I received were at least 1 size out in terms of fit so I returned them. It took them 5 days to confirm they had received them back, another 3 days to tell me they would refund me within 14 days. Considering they take your money straight away, having to wait so long to be refunded is terrible customer service. My advice, go direct to the store and stay well clear online.

I ordered 2 pairs of sandals and they took 2 weeks to come. When I tried one pair on they slipped off the back of my heel and were not at all comfortable. The second pair was completely the wrong size .
I tried to communicate with the company, which surprise surprise we’re based in China .
This was the response I received
In order to save time and energy, we would like to offer you a 10GBP discount coupon (code: 10GBPOFF) or a 💲 20% refund of product cost 💲 (no need to return) as compensation and you do not need to send the items back to us since the returning postage fee is very expensive and we will not bear it. It may take 1 month for the parcel to reach us, the parcel may be lost on the way, we can not bear the risk.
To say I’m not impressed is an understatement!

I bought my daughter a pair of shoes for Nursery from the outlet. Didnt want to pay a fortune as her feet are growing quickly. Worn the shoes for 2 days and the rubber has started to come away at the front. So i took some photos and emailed over to customer service straight away. That was 2 weeks ago and i am still yet to hear anything from them! Such bad service on their part! Never had that experience in the actual clark shops!

I paid Clarksoutlet £87 for two pairs of shoes. They sent them via EVRI knowing that this is most unreliable delivery company in the UK. EVRI delivered my parcel to someone else and I can't track it down because Clarks and EVRI do not provide the code numbers for a robot to track where they have delivered. The person at Clarks who handles delivery through EVRI has not done their job. EVRI (formerly Hermes) has changed its name but has not improved its competence. I have managed to retrieve two parcels delivered to the wrong address but this one, the most expensive of them I can't track down so I'm £87 out of pocket. Neither Clarks nor EVRI care at all. Please do not order from Clarks while they use EVRI. Clarks. please provide delivery at a local Clarks shop or use a competent delivery firm. I suggest you sack the person who has shown that they can't sort out the processing system. Clarks will only replace my lost items if I pay extra because they were on reduced price. This is morally wrong but they don't accept it. That's why they have one star. They don't even deserve that. Update. Although EVRI told me they had delivered my package yesterday, they had not. This afternoon they told me they had delivered it. Perhaps they had, but not to me at my address. It just seems to get worse. Is there anyone at EVRI doing a competent job? If so, can they search for that person and find out whereabouts my parcel is this time?

You definitely lost a customer.
Bought shoes love them need a change size. Exchange on outlet not possible. I then initiated a return process, providing my work address for delivery and my home address for billing. However, I am unable to return the parcel to an Evri shop near my home. This forces me to travel to the city center, which is incredibly inconvenient. No outlet store anywhere where I can return it either. This limited return policy is extremely frustrating and has significantly impacted my customer experience.
Before I waisted 30 min on the phone with customer services I bought another pair of shoes. Which after this call I wanted to cancel the order. Again request denied. I urge you to reconsider your return policy and make it more customer-friendly.

I placed an order. After two weeks it hadn’t arrived. I phoned them and they said it had been lost in transit. I was told I’d receive a refund and 25% off next order. A week later I hadn’t received a refund (good job I checked my statement). I phoned them again and they said the refund hadn’t been issued. Customer services said they’d give me a refund which instantly showed as pending on my app.

I placed another order using the 25% off. I received it 4 days later with no problems.

i very recently ordered a pair of boots and a pair of shoes, taking advantage of the extra money off for Black Friday. They arrived within 3 days, I was contacted by the courier giving me details for time of arrival. The parcel arrived at the time specified. Both pairs of the boots and shoes are beautiful quality and exactly what I was looking for, and at a fabulous price. I am well impressed with Clarks Outlet.

I placed an order with Clarks Outlet for £168 on a Tuesday, on Wednesday they sent an email out saying spend £80 and get £20 off your order.
I phoned them and asked if I could have the discount as the order had not been dispatched. They said No. The only way forward was to place a second order now to get the £20 discount and return the first order once received.
No wonder industry productivity underperforms if this is the only option which would cost Clarks a lot more than the £20. Clarks Outlet, look at your procedures and simplify, crazy.

Ordering and delivery was very impressive, however the boots which were lovely didn't fit my feet they are too wide! Trying to return the item was a lot more difficult, I live in a rural area and we don't have access to Evri return lockers or contact with Evri at all!
So trying to return these boots is more troublesome than I'd of liked, however a lovely lady Taniqa has hopefully helped me by organising a collection from Evri.......fingers crossed.

Deborah today has been very helpful with my not so happy review. I have to say that she has been extremely quick in sorting the problem out and that is why I am now giving Clarks outlet the five stars ✨ they deserve.

Very good customer service. Polite, quick and friendly. Thank you very much

Now edited and upgraded after customer service agreed to refund delivery. Very poor experience of this company. I ordered a pair of boots and paid for express delivery to receive the boots for a special event. I received the wrong size but they have only refunded the boots - not the delivery cost - despite it being their fault. So am now out of pocket by £5.95.

Heather at Wembley outlet Clark’s was amazing. Thank for your assistance.

Brought two sides of two shoes as intended to send one set back depended on which one fitted best my two children. No ability to return. No QR code ever sent to my email upon request of return. No emails replied to via customer service. Do not buy from Clarke's outlet.

Saadiyah Lakay, thank you for your help. You saved the day. My parcel was delivered by Evri twice to two different addresses and I never received my initial order. Saadiyah saved me and helped me to re-order but she should not have to do that if the courier gets it right. This delayed a present and I am not happy with Evri. Clarks Outlet- I shall continue buying from you. Thank you❤️

The person on customer service was very helpful