Clarksukoutlet Reviews 

Would give zero stars if I could. I have successfully ordered from Clarks Outlet many times in the past but the service has gone significantly downhill. Ordered 4 pairs of shoes, all in my size but none fit. I arranged a return online and was surprised to only be given the option to return via Evri Parcelshop. I live over 60 miles on land or a 2.5 hour ferry journey from my closest Evri parcel shop, my local post office do not even offer this service. I called Clarks to find out if there was an alternative option but the answer was a flat NO, I was told I would just have to make the journey. The customer advisor was very unprofessional and couldn’t have been less interested in my enquiry. In the end I had to pay £18.25 to Royal Mail to post my return. It might be worth Clarks noting that not every customer lives in a city and those who live in rural areas do not have access to the same facilities, ironically this is why we have to order online in the first place! I have been a regular Clarks and Clarks Outlet customer in the past, never again.

Worst customer service ever, deserve zero stars. The assistant answers no to every question. They didn't apply discount promised and only way to get it is to return the item and re-order. then you don't get the postage, so twice postage payment means no discount. SCAM

Website broken. They charge for delivery despite saying its free over £50. I tried multiple times thinking it was me doing something wrong but shopped elsewhere eventually after querying it with them.

Took a several days to establish email response from customer services but from that point the issue was was resolved politely in a timely manner. Gave up on trying on the phone though. Shoes were delivered quickly once actually ordered (2 days) and are very good . My original reluctance to commit to the online order was caused by being charged for delivery which should have been removed if the value was over £50,customer services agreed to refund the charge direct to my card once the order was placed claiming there was a glitch but seems other customers have the same problem. Worth pursuing if you have the same issue .

I ordered a pair of boots that were no longer in the clarks store, I'd seen them in tk maxx but they didn't have my size and so I was excited to find them on the clarks outlet website. They arrived promptly but on trying them noticed the heel was chunkier, the leather a slightly different colour and they had slight bunching around the ankle which wasn't comfortable. There was also scuff marks on them. When I contacted customer services to request a return they were very rude, the call centre is in South Africa and they call handler wasn't easy to understand. He had a bad attitude saying that they looked like they had been worn and offered me a 50% refund if I returned them. Awful company to deal with and I wouldn't use them again. Avoid!!

Purchased a pair of school shoes for my son and after just 60 days both buckles snapped within days of each other , now trying to get hold of there customer service team is near on impossible and has literally taken me hours to then get spoken to in such a rude and unprofessional manner I’m still in shock.

Shambolic company do not order . They take payment charge for delivery when it’s free then cannot see your order . Customer service is a joke say they are experiencing problems it’s been over 6weeks of problems . Last pair I bought before Xmas for next day delivery lost the order then they turned up a month later. Will never buy again from them .

What happened to the 20% discount you are supposed to get for signing up. Quite simply doesn’t work. Emailed company for help. No reply. Will not be buying from Clarks again.

Items returned due to incorrect size in Nov (delivery tracking confirmed). No refund received.

Tried to call cs daily, no CS answer in hotline after waiting for over 1 hour.

Emailed (official webform) no reply.

Worst online shopping experience

I have never come across such a shambolic company. Your online ordering service is very poor and your phone service is impossible unless one has all day to stay on the line with some music going on for hours. Why on earth do you ship Clarks Outlet UK order from the USA. Unbelievable.

I contacted Clarks to ask why they have taken £28 out of my bank account and charged me £4.95 postage on 2 orders totalling £9.90 when it should be free postage. Not heard anything since 14 December. Going to contact the credit card company as Clarks have chosen to ignore me.

I bought a pair of Rockie2 Lo's but didn't try them on until the 28days had passed as my existing Rockie Lo were still wearable. The new ones didn't fit at all despite being the size I usually wear. I asked to send them back but they refused. They have the right to refuse after 28 days, but having had Rockie Lo shoes for 30 years, (which I told them), I thought they might take them back. The design has changed for the worse. Only tried on once and with all original packaging and they are still sold on the website. So this brings me and Clarks shoes to the end of the line. No guarantee that they will fit even if the correct size is ordered.

Awful service. I had to return a pair of shoes but the QR code they sent me was wrong...I tried to get new QR codes but none of them worked. Their customer support has been useless and nobody replied to my email of complaint. Conclusion: my return window has expired and I still have the shoes, too small to be used.

Ordered 5 pairs of boots online, one pair of boots had a scuff mark, and another pair didn't fit properly so needed to return 2 pairs , Spent ages on hold no matter what time of day I rang the phone didn't get answered! Attempted to take boots back to local Clarks store in town to be told the outlet is a seperate company and would need to take the boots back to a "outlet store" for refund, the shop assistant provided the address of the nearest outlet . Traveled 45 mins (1.5 hour round trip with traffic) to nearest outlet store to be then told they would have to be returned via post and they could not refund this is despite advise from previous clarks assistant , I'm now out of the returns window I'm now stuck with the footwear! Not happy

Within 2 weeks Clarks canceled two of my orders. I have not received an order confirmation. The customer service did not respond to my several requests for several days, then I talked to the agent and he promised an investigation, but no one did anything. Terrible service.Shame on Clarks!

Was pleased to find a clarks outlet shop in gretna so popped in for a look. This was later on in the afternoon.
Good range of products.
There was 2 staff on duty who were playing a game of hide and seek. An actual game. In a shop. While working. I didn't think much of this at the time when speaking to the young girl but looking back it doesn't seem professional. The shoes were messy in certain areas and other customers were about also.
Customer service needs changed as this is not what you should be doing while on the clock.

Placed an order on the 5th December no confirmation email but money taken from bank, no reply from clarks when messaged and phone line cuts out when trying to call , looks like will have to take up with the bank

On the 3/12/2023 I placed a £81 order, the next day I noticed that I had not received a order confirmation, I have then placed an order over the phone with one of their call handlers - they were ok but not massively understanding/friendly. After getting off the phone I was anxious around whether this order had actually gone through. I called back and there was no trace of it. This was a mere hour after placing it over the phone. I tried again this morning on my Credit Card - again money taken - no order confirmation. I have submitted a contact form and I'm currently awaiting a call back to explain what is going on with all my orders. Appauling service. What makes it worse is the total lack of correspondence from their advisors - they just said they don't know and will be back in contact in 72 working hours. Heres hoping I can actually get the item I want in time for Christmas.

Visited the gretna store on Sunday. Saw it was a little busy when I entered, staff were busy attending to other customers. Wasn't Greeted by anyone at all and then had to wait quite a while in the queue as no one was about. Lady at front of queue rang the bell a few times but still no staff. Eventually the guy who served me came to the till. He didn't seem happy at all and no apology for the wait. Not very happy.

I am not apologising for my website experience but I would like to praise Steven at the Gretna gateway store for his assistance after the problems I encountered on line he has taken this on board,your online department should be trained and help customers as he did I myself have over 30 years as a manager in retail and customer service and he was first class