Items ordered and shipped at the way to the west coast fairly quickly. Everything i ordered was of good quality and packaging was adequate for safe shipping, except for one threaded sprayer tip pipe b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love the stream clean machine. We bought the upholstery cleaner but when we use it, steam doesn't come out, only cleaning liquid. Shipping was very expensive too.
Company replied
Customer service was superb!!! And the floor machine was easy to unload, handle and operate for a woman in the business. Thanks Clean Freak for all my supplies you've provided to help me run my busin... See more
Company replied
all equipment was accounted for, nothing missing or damaged, no regrets on purchase, ease of use of equipment, makes my job faster and easier. the people I spoke to were very helpful. when deciding to... See more
Company replied
Company details
- Cleaning Products Supplier
- Industrial Vacuum Equipment Supplier
- Vacuum Cleaner Repair Shop
- Vacuum Cleaner Store
- Vacuum Cleaning System Supplier
Written by the company
CleanFreak offers secure online shopping for janitorial supplies, carpet cleaners, and floor maintenance equipment. We carry in stock flood restoration equipment, floor scrubbers, burnishers, carpet shampooers, air movers, and more.
Contact info
5109 N National Dr., 37914, Knoxville, United States
- 888-722-5508
- customerservice@cleanfreak.com
- www.cleanfreak.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Very quick on delivery and always a…
Very quick on delivery and always a easy process to order.
November 21, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Reply from CleanFreak.com
Thank you for your feedback! Thank you for ordering with CleanFreak!
Reply from CleanFreak.com
Thank you for ordering with CleanFreak.
Everything went smoothly and on time.
November 10, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak.
Reply from CleanFreak.com
Thank you for your feedback. Thank you for ordering with CleanFreak.
The best company
The best company; without knowing you and without being present, they send you everything you need, and the products are very good.
October 24, 2025
Reply from CleanFreak.com
Thank you for your feedback! Thank you for ordering with CleanFreak!
Reply from CleanFreak.com
Thank you for your feedback! Thank you for ordering with CleanFreak!
The associate was excellent
The associate was excellent. Went above and beyond to help.
October 9, 2025
Reply from CleanFreak.com
Thank you for your feedback. We thank you for ordering with CleanFreak.
Cole was so helpful & kind
Cole was so helpful & kind, helped me with my hard to find product, shipped & delivered not problem.
Great company, great communication many thanks.
October 22, 2025
Reply from CleanFreak.com
Thank you for your feedback! We appreciate you ordering through CleanFreak!
Cole in customer care is incredible
Cole in customer care is incredible. Follows up and makes you know they care to have your business.
October 1, 2025
Reply from CleanFreak.com
Thank you SO much for your feedback! We hope that you have a wonderful day! He does a WONDERFUL job!
We asked for a new plug for our machine…
We asked for a new plug for our machine and it took a very a long time to arrive and when it did it was the wrong part
September 30, 2025
Reply from CleanFreak.com
Hi- We see in ticket KS426613, where parts were ordered and confirmed via the parts manual on the machine. These are special ordered and not in our stock, so there are lead times. Can we help you further to remedy? CleanFreak CS
I’m sad it’s worked out this way
I am still waiting for the toilet tissue I ordered. I don’t want to download a Shopify app to find out where it might be.
September 24, 2025
Reply from CleanFreak.com
Hi there- The toilet paper that you ordered is a special order item, not stocked in our warehouse. CF510122221/P21 1531706. We will reach out to the vendor for ETA and let you know timeframe. Thank you for ordering with CleanFreak.
Wrong quantity
Wrong quantity. The part was exactly what I ordered. Unfortunately I need 4 of them and only had 1 on order
October 7, 2025
Reply from CleanFreak.com
Hi there- Item CPL-45-0867-7 is a pack of 4. Qty 1 pack of 4 was on the order. Did you mean to order 4 packs of 4?
Very knowledgeable
Very knowledgeable, and helpful product was even better than expected!
September 22, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
The customer service is great and the quality and price of the product was excellent!
Great product and customer service. Speedy delivery time.
October 3, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak! We are happy to have helped you!
Ending on a positive+
I like the fact that CleanFreak had excess, to the product I needed
But receiving took a little longer, than I expected and I thought the price was a bit expensive.
Ending on a positive,
Note: Sale representative was impeccable
September 22, 2025
Reply from CleanFreak.com
We thank you for the feedback and we thank you for ordering parts from CleanFreak! We are happy to have helped you!
Kathryn MacLane Great help
My purchase was messed up of my own doing and placing on the wrong card yet, Kathryn MacLane was very nice and relaxed about getting my issue resolved within the hour. A+
October 17, 2025
Unprompted review
Reply from CleanFreak.com
Thank you so much for your feedback, Owen. We were happy to have helped you. We look forward to assisting you in the future. CleanFreak CS
Very happy with my new machine
Very happy with my new machine. Order was shipped in a timely manner and is a perfect machine!!!
September 17, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
Easy purchase at a good price
Easy purchase at a good price. The shipping was right on time and all is well. I haven't purchased a lot from here, but I will look to much more in the future.
September 25, 2025
Reply from CleanFreak.com
Thank you for ordering with CleanFreak!
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