Clearance XL® Reviews 

1,954
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced extremely long delays for orders to arrive, often waiting several months without receiving any tracking updates or shipping confirmation. Furthermore, consumers pointed out that customer support completely ignored their emails and failed to provide any assistance or refunds when requested. People also discovered that the delivered products arrived in poor condition, with many items severely damaged or excessively past their expiration dates. Some reviewers were happy with the fast delivery times and considered the contents to be fantastic value for their money. Reviewers additionally mentioned receiving a large and varied selection of items that were well packaged and safe to use.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of opinions and high... See more

Order

Consumers express deep frustration regarding their order experiences, frequently reporting severe delays of... See more

Delivery service

Reviewers mention negative feedback about delivery_service, expressing widespread frustration with extreme... See more

Quality

Customers had negative experiences with quality, highlighting that items arrived broken, damaged, or severely... See more

Response time

People report negative experiences with response time, consistently expressing frustration over a complete... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I got the cost of living mystery box. I paid extra to have it delivered in 5 working days. It was ordered in the third week of August and arrived on 17th September. The first things I saw in the... See more

Rated 2 out of 5 stars

Took an age to deliver. However quality of items were good, but to be honest had to chase a couple of times and threaten bad reviews. Well they pestered three times for a review on trust pilot so now... See more

Rated 1 out of 5 stars

I ordered a mystery box April 29th 2026, I didn't receive confirmation that the order had gone to DPD until 16th June and to date (9th July) DPD are still awaiting the actual parcel. No response from... See more

Rated 1 out of 5 stars

Awful communication - what I mean is they never answered an email or a ‘contact us’ message I left on their website. I know the goods were supposed to be close to sell by or just over sell by date, bu... See more


Company details

  1. Grocery Delivery Service
  2. Convenience Store
  3. Discount Store
  4. Discount Supermarket
  5. Food Bank
  6. Online Food Ordering Service

Written by the company

CLEARANCE XL is an online retailer of clearance approved food and drink and household items.


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(1,954)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stuff was all out of date not just a…

Stuff was all out of date not just a few mnths nearly a year. Waste of money.

No wounder all your reviews are crap if that’s the way you’d speck to your customers!
Fools ! Stop selling rubbish

December 25, 2023
Clearance XL® logo

Reply from Clearance XL®

Good Afternoon Mr J Gallager

Our records show you ordered the MYSTERY GROCERY CLEARANCE Box which clearly states " PERFECTLY GOOD PAST BEST BEFORE" This product has had multiple 5 star reviews from genuine and smart customers who have actually used it and trust us!

The Best before date range is listed as "2021-2024"

The description also states "If you are fussy about best before dates then please do not order this mystery box". Why did you order?!?

You received what you ordered and despite the multiple warnings about the best before dates, you still proceeded and because of your ignorance, you leave us a 1 star review and then publicly admit to contributing to food waste on perfectly good food products based on no valid grounds at all! This product is not a waste of money!

You should be ashamed of yourself for this public review and your contribution to food waste in the 21st Century!

ClearanceXL - Fighting Food Waste, Fight Attitudes!

Rated 4 out of 5 stars

Everything was great

I had some trepidation after reading some of the other reviews here, but everything was absolutely fine for me, fully delivered in reasonable condition three days after I'd ordered. The only reason I'm docking a star is because the lack of order confirmation email was really annoying and it was hard to tell whether my order had gone through at all without that. I appreciated their prices and their variety of products.

December 26, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered last Xmas and it was in 2…

I ordered last Xmas and it was in 2 boxes. On arrived and the other did not.. I was waiting around for days. The DPD app did not help at all except it did not say it was here. When I contacted clearancexl they were dreadful. It ended with me going through PayPal where I was made to type in every detail again. They were asking me what I wanted instead when my computer went down. As soon as I got back on it was already dropped because I hadn't replied again. PayPal read through it all and reimbursed me. Clearance xl was great previously but this was shocking and I never found where my part order, which I really wanted went. Think I'd paid good postage fees too..

I would have replied but didnt know as this isnt on my usual email account. I find it striking that having visited the site today, it says I have not ordered in the past 2 years, my history has cleared!
However i do have the order no if you want it from my receipt! (120347041)You wanted every detail when I went through paypal too, like the details of every item which i did supply. You must have been delighted when i missed the reply date asking what I would like instead,due to a computer problem. You had then acknowledged my loss..
Sad you have gone like this, I previously gave you a good review and have also encouraged friends to try you..

January 3, 2023
Clearance XL® logo

Reply from Clearance XL®

Hi Sue

Could you email in your reference number so we can look into this for you as your organic review does not provide any traceability?

Regards
ClearanceXL

Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible
States everything will be ok to eat, but being two years from the best before date, I would say is going to make people poorly. I know it states items will be in/on/after best before date but everything was after by years. There is no contact from this company, they do not send confirmation emails, they do not reply to online chat, they do not reply to emails, nothing was delivered on time, and I believe I only got these items as I had to get paypal involved. I'm still waiting for the second parcel which I do not want I just want a refund before it is sent. Worse experience as I've had to spend a lot of time dealing with PayPal to even get this company to reply/send the order. Do not use

December 12, 2023
Clearance XL® logo

Reply from Clearance XL®

Hi Zoe

Could you kindly email in your order number so we can look into this for you? The reference number provided is not valid.

Regards
ClearanceXL - Fighting food waste, fighting attitudes

Rated 1 out of 5 stars

Fit for the bin

So ordered a box using Wowcher, it was advertised as RRP £110+ what an absolute joke. Everything was 2 years out of date apart from a few items. Which were stale and tasteless, also it was more a box of condiments than groceries. This stuff really shouldn't be sold , even a food bank would throw it away. It's all well and good that something is past it's best before date , but this is ridiculous and someone would get ill from. I complained to Paul the boss/manager/ what ever his title is, who turns out to be a complete cxxt , doesn't reply to emails and thinks he's selling Tesco's finest. You look on their website and the prices they charge for this shxt is scandalous, wouldn't touch this company with a barge pole . Only gave 1 star because I had to . Don't waste your money because when you are disappointed you'll have to deal with the Paul .
Had to edit the post because Paul complained it was too personal. That's what you get when you don't reply or have been dam right arrogant . Look at all the other posts on here , it not just me , there is a common denominator
My consignment number
3824149134. Which I would like a full refund.
Further to my review I had an email from Paul who said my review was a bit strong for a box of out of date food. , refuse to give me a refund and when I emailed back.he said he would report me to the police for abusive language and harassment. Harassment what a cheek when they are clearly ripping people off and can't stand the heat when people complain, also asked trustpilot to take my review down ; what pure cheek. I am now reporting this company to trading Standards as they clearly have none.
As I've said before don't buy off this company because you will be wasting your money for goods that are fit for the bin And will have to deal with this cretin.
Once again asking for order no when it's in the review above and the review is titled fit for bin.

November 13, 2023
Clearance XL® logo

Reply from Clearance XL®

Good Afternoon Wayne

Could you kindly provide a valid reference to this "organic" review as the reference "dog shite" you have provided is not correct.

Regards
ClearanceXL - Fighting food waste, fighting attitudes!

Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would. I have messaged them continually since I purchased the goods. Guess what continually off line. Tried to call. Guess what not connected. 20th November I placed the order. Also contacted woucher as that is where I got the voucher. I don't understand why you messaged back saying you were never offline and that is all was on the message. Saying they were offline and will contact you as soon as possible. I didn't expect immediate delivery but was just wondering roughly when to expect delivery. It is nearly 30 days since order. I didn't appreciate you saying that I would need to wait longer for goods that I have already paid for.

November 20, 2023
Unprompted review
Clearance XL® logo

Reply from Clearance XL®

Good Morning Joan

Our lines are not offline, they were most probably on a call to one of the hundreds of customers, such as yourself who had selected the slowest (and cheapest) delivery option but expected the next day service. Unfortunately, a call or email or 1 star review will not prompt a delivery upgrade but in fact will delay delivery of your order further. You should have received our automated emails regarding your order and its progress and also have access to your account.

We will cooperate with any third party you wish to involve, who will no doubt ask you to actually contact us with your issue, which isn't abundantly clear in this review other than your personal issue with impatience...

Awaiting your reply
ClearanceXL - Fighting food waste, fighting attitudes!

Rated 3 out of 5 stars

Great box when it arrived but no…

Great box when it arrived but no communication and it took so long to come I thought it was a scam and I’d been done. When it eventually arrived it was great quantity and quality but I won’t be using again - just needed to know it was being processed’ When it was likely to arrive or something just to know it was coming

November 27, 2023
Rated 1 out of 5 stars

A waste of money

I got mostly bottles of salad sauces l threw most of the stuff away.
Not a good experience.
Never again

November 27, 2023
Clearance XL® logo

Reply from Clearance XL®

Good Afternoon John

Our mystery boxes contain a lot more that just salad sauces, in fact almost 30kg of food and drink. Can you list all the items you actually received in your box, including the cans of drink, bottles of water, bottles of soft drink, bottles of dilute, tins of food, ingredients, cakes, chocolates, tea bags, jelly pots, crisps, sauces and creams etc...

Regards
ClearanceXL - Fighting food waste, fighting attitudes!

Rated 1 out of 5 stars

Box arrived with broken milk cartons…

Box arrived with broken milk cartons inside, everything contaminated and had yo be binned.
Sent contact hax no reply

Beware bad trader

November 24, 2023
Clearance XL® logo

Reply from Clearance XL®

Hi Mr H

Can you email in regarding the alleged damages as the photo taken at your doorstep via the courier does not show any leakages on delivery. This would have been expected with cartons of milk had been "broken" and contaminated everything.

Can you also advise when you tried to contact us as we have not had any contact from the registered email on this review.

Regards
ClearanceXL

Rated 1 out of 5 stars

Atrocious customer service, slow delivery, spiteful people

Ridiculously slow delivery. I can order from China and get deliveries before these guys even ship. 7-30 days minimum. So even things that were in date are well past when they arrive. I use a lot of best before sites, and this one charges the most for shipping, but is the absolute slowest to ship.

Their reply says my parcel was delivered within the timeframe - but it still hasn't been shipped! So they clearly have no idea what's going on with my order. Moreover, insulting customers isn't the best way forward.
I do order from other BB sites. They're all better and faster.
So when will you ship my order?

Update: they replied to this review to insult me and say they are delaying it to the last day. Too bad we can't post screenshots here. They then edited their reply to remove their entire rant when I opened a PayPal dispute.

I have made several orders here before, and never complained because they had decent customer service. But that's all gone out the window now. They even reported this review as fake.

December 1, 2023
Clearance XL® logo

Reply from Clearance XL®

Hi Ange

Rated 1 out of 5 stars

Very long delivery

Very long delivery. I received the mystery box , some food was mouldy. Some stuff was over a year out of date and a box, full of teabags, barbecue sauce, ketchup, mayonnaise, crackers sachets,, not worth the money I paid for it ,do not recommend

October 31, 2023
Clearance XL® logo

Reply from Clearance XL®

Good Morning "ME"

Could you kindly email in more details about the product you claim to be "mouldy" so we can confirm and investigate this as we are unable to confirm this from this "organic" review. We would require a photo taken on the day of delivery and not after whilst in your possession.

All our products are taste test approved and safe to eat past best before.

Regards
ClearanceXL

Rated 2 out of 5 stars

First time order will not order again

Everything I order was either smelling or physically gone off not consumable at all least I had some bit that was salvage which was mayo , cereal and seasoning mix and tea

October 31, 2023
Clearance XL® logo

Reply from Clearance XL®

Good Morning Danielle

Could you kindly email in more details about the products you claim to be "smelling or physically gone off" so we can confirm and investigate. The remaining items in your Mystery Box, other than the mayo , cereal and seasoning mix and tea you mentioned were:

Ginger Tonic Water, 12 various bags of crisps, 3 bottles of carbonated soft drink and water, cucumber tonic water, Natural Energy Drink, 6 pots of Vegan Rice Meals, One bottle of dilute drink, 6 tins of Pinto Beans, two dinner kits, 6 jelly pots and various chocolates bars....

Can you advise exactly which of these are "smelling or physically gone off" and how that is possible so we can verify this review...we would require a photo taken on the day of delivery and not after whilst in your possession.

All our products are taste test approved and safe to eat past best before.

Regards
ClearanceXL

Rated 3 out of 5 stars

Mostly great value, would order again.

Ordering is really easy but some of the items were definitely passed their sell by date (ie stale) which I will always buy but some not great BUT majority of them were delicious and I had a £1 lucky dip box which was excellent, people also need to take note delivery can take a long time so don’t order if you want items more or less immediately ***
*** Really sorry for previous review, as soon as I pressed submit I realised my mistake, ALL items from this customer were PERFECT, previous review should have been for another company but I didn’t know how to retrieve, hopefully people will read this review to the end,again SORRY

September 25, 2023
Clearance XL® logo

Reply from Clearance XL®

Good Morning Carol

None of our products have a "SELL BY DATE" and we do not sell products past their "SELL BY DATE". Can you tell us more about the product you state is "stale"?

We do have three delivery options that cater for next day, 1-7 and 7-30 day delivery periods. You did select the cheapest and slowest option and I am happy that you have confirmed the order was delivered within the period you selected.

Kind regards
ClearanceXL

Rated 1 out of 5 stars

Items sent were disgusting

Items sent were disgusting, had to chuck most of it, got sent a massive bag of soya beans, what am I supposed to do with them and they were several months out of date so couldn't even give them away. Just filled my black bin, and had to pay £40 for that rubbish
After reply from clearance xl, I am more convinced that I wouldn't trust this company again, calling me ignorant and trying to make me feel small, says more about them than it does me

September 24, 2023
Clearance XL® logo

Reply from Clearance XL®

Good Morning Katie

Could you confirm that the 3kg bag of Soya Beans is a grocery item and that you ordered a 100 item MYSTERY grocery box from us which clearly states that some products will be past their best before date and therefore you should not order from us if you are fussy about the dates?

You sound "fussy" here - "they were several months out of date so couldn't even give them away"

Correct me if I'm wrong, but you knowingly purchased a 100 Item MYSTERY grocery box "perfectly good past best before" and received 100+ grocery items and complain about one?

Would you agree that this public review is more of a reflection of your ignorance and, arguably your idiocy rather than a perceived 1 star service by us, from you? You should also be ashamed of yourself by publicly admitting to contributing to food waste by filling you "black bin" full of perfectly good food products at heavily reduced prices...

Awaiting your reply!
ClearanceXL - Fighting food waste, fighting attitudes

Rated 4 out of 5 stars

First time ordering was OK

First time ordering was OK. I would say alot of the items that make ur 100 are alotnof small things or individual bags of crisps. Got a few bits there were quite gd. But overall I probably wouldn't order again due to being a fussy eater and houseful of fussy eaters. If ur not fussy then yes maybe worth it. Only cost me 25 as I got through wowcher I got a bottle of tonic water a small one aswell 24 cans of small Britvic ginger beer. Also almond milk. Share bag of doritos. 6 Hartley jelly ketchup heinze frito sauce Coleman sauce packet a packet of gravy granules. A falafel wrap kit shawarma wrap kit. Vimto dilute juice. Box of bran flakes 6 pack chocolate muffins 6 pack of rice and chickpea curry microwave pots. 6 tins napolina chickpeas small. Massive bottle of ceaser sauce. About 10 packs of flickers crisps never heard of em. And a small box full of individual teabags sauce packets and cracker packs u find in hotels wiv like 2 in each packet.. 6 pack of custard cakes. So half of this I won't use n no1 likes worth a try and worth it if u not fussy. Overall OK I think and few other bits n bats jus luck of the draw

October 11, 2023
Unprompted review

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