ClearDebt Reviews 

211
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

The worst company in the UK do not give you true facts and you end up paying more than your initial debt was stay well clear

Rated 5 out of 5 stars

Thankyou so much for all your help and getting me back on track, was really hard coming to terms that I needed help, then making that first move...... am glad I did contact yourselves with all your... See more

Rated 5 out of 5 stars

We've been trying to sort our financial situation out for a number of years and we've been let down by companies that claimed they would help and then charged us unsustainable payments. Clear debt not... See more

Company replied

Rated 1 out of 5 stars

If you have had any financial problems in the past this lot, ClearDebt will find you and scam you for PPI using DSRP there in-house collection agency. misrepresentation is there main tool Don't Sign... See more

Company details

  1. Money & Insurance

Information provided by various external sources

ClearDebt is a leading IVA and debt solution specialist, helping people take control and clear their debts. Start your journey to becoming debt free today!


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3.0

Average

TrustScore 3 out of 5

211 reviews

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3.0

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(211)

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Rated 5 out of 5 stars

I keep my phone line on the hook now and I am not afraid to answer it.

For quite some time now I have been feeling so depressed, stressed, worried, you name it, that was me. I did not want to talk to anyone so I took my phone off the hook and for the time it was on the hook, I did not answer any unknown calls, or numbers I did not recognise. This is a horrible way to live always having to be aware of what bad may happen. Anyway, I rang my sister and she gave me Abacus's number, and from that moment onwards, I feel as though a big weight has been lifted off my shoulders. I spoke to Charles and he was very caring and understanding, Whilst on the phone sorting out my application, a creditor rang me, I told Charles who it was and he told me to answer my mobile giving them the details he had just given me. I answered and all I did was give them the reference number and tell them who was dealing with my Debt Care Plan, they said ok and they will not ring me again. From that moment, I felt as though I was Debt Free. I then had a phone call from Steve who took time to talk and explain to me about PPI's. He too had alot of time and patience for me. I go to bed thinking of what I will be doing the next day and I wake up looking forward to the day ahead. I felt so confident in the way that I felt, that I spoke to a friend of mine at work and it just took that one phone call and Charles is helping and advisingher also. She too is happy I told her about Abacus. I am so glad that I made that initial phone call and will continue using and answering my phone as I am in control now.
Thank you once again.

January 16, 2013
Unprompted review
ClearDebt logo

Reply from ClearDebt

Hi Linda,

Thank you for your review. We’re really happy to hear you are now in control of your finances, it’s a great feeling and we’re glad to have helped you and your friend.

Best wishes,
ClearDebt

Rated 5 out of 5 stars

Very genuine and helpful.

Becoming getting involved with clear debt, i had used two management companies who lied about how they could help as to get me signed on to them. They did not fulfil their promises and never cared about me. With clear debt, i found an ethical company who were truthful to their promises to help me clear my debt and learn better habits of managing money. Also they worked with me at my pace and were never pushy. I would recommend clear debt to any body who drowning in debt.

January 8, 2013
Unprompted review
Rated 5 out of 5 stars

How novel - A company that cares...

Our IVA advisor is called Mike. He is a diamond! He genuinly cares and wants to help people! He has done everything to make sure i understand things and that means alot!!!! He was really lovely, an excellent rep for the company. we currently have a debt management plan with abacus and it has been fine. no problems, its nice that they speak to people on our behalf and that they do there best with arranging payments and freezing intrest etc which we can't do our selves.

January 7, 2013
Unprompted review
Rated 2 out of 5 stars

Still waiting and Misinformed..we thought we were done

We were 4 yrs into out iva and were fortunate enough to agree an early settlement using the funds of a family member. Through this process clear debt were great. On 22/02/12 we received a copy of the chairmanship report confirming that our variation had been passed which was submitted to the courts. My wife was told that once the funds were transferred we would receive our completion certificate within 6 weeks. £14000 were transferred within 2 days.
Then 4 weeks later we received a letter instructing us that they had to investigate PPI relating to the loans in the IVA.
At no point prior to this had we been informed of this action.
So here we are 10 months later and no communication from clear debt for months.

Misinformed and mismanaged. Feels like since they have received the money we are no longer of interest yet we can't move on! a variation to finish the IVA Early... We may as well have paid the 5th yr.
Wife is now pregnant and we need to move but still have this hanging over us... Bring in the credit checks!!!

Customer service has been appalling. Enough a enough time to seek legal advice

December 7, 2012
Unprompted review
ClearDebt logo

Reply from ClearDebt

Thank you Kevin for your review.

We fully understand your frustration Kevin.

As PPI is classed as an asset which must be captured within your individual IVAs, ClearDebt have no alternative but to ensure these funds are realised. We have corresponded with you on numerous occasions by telephone, letter and email over the previous months but we are duty bound to comply with the terms of the IVAs as are you and your creditors.

This issue is affecting every IVA provider and ClearDebt are doing everything possible to take the lead within the industry to find a solution.

If you do not feel this is the case then I urge you to seek legal advice as you have suggested - I'm sure this will put your mind at ease that ClearDebt have acted in accordance with the contract we are charged with ensuring is complied with by all parties.

*Whilst we are dealing with this individual review internally, we felt it important to recognise it on this platform and provide a feedback statement from our organisation.

Rated 5 out of 5 stars

very happy

i was very worried about my financial situation . untill i was made aware of an iva .clear debt were fantastic they helped me all the way . and now im out of debt and feel as tho i have my life back again

January 18, 2012
Unprompted review
Rated 4 out of 5 stars

Helpful

Debt is really stressful and you don't know what to do or where to turn, it can make you feel desperate and alone and companies like clear debt give you a light at the end of the tunnel, some control over your finances again. I am only at the beginning of trying to sort my finances out but I feel supported by my account manager. My only observation would be that because they deal with these situations everyday they can be somewhat dismissive of the stress or anxiety that you feel over your situation. This is why I am not grading it a perfect

January 11, 2012
Unprompted review
Rated 5 out of 5 stars

Really Very Good

I had massive debt. Cleardebt, they brought me through it in a way I did not believe possible. I made a good conscientious repayment to my creditors (61%), and am now - after four years - rebuilding my finances. Cleardebt are attentive and unintrusive. I recommend them without hesitation.

Muido

November 26, 2011
Unprompted review
Rated 5 out of 5 stars

Trustworthy company

A brilliant company with easy access to employees who are happy and willing to assist with any question which may be troubling you. Allways helpful and accessible making you able to put your mind to rest however troubled.

November 22, 2011
Unprompted review
ClearDebt logo

Reply from ClearDebt

Thanks for your review Stephen, your comments are appreciated by the team.

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