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Free Fly-Tipping App, and price comparison service to help protect consumers.
16-18 Barnes Wallis Rd, PO15 5TT, Hampshire, United Kingdom
4.4
15 reviews
No recent history of asking for reviews
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I didn't book Clear Waste but was very happy with the guy who cleared my builders rubbish away. Courteous and respected our property. No idea what it cost but job was done promptly. Thankyou.
I have used clearwaste on many occasions to report fly tipping with great success. It is a great app and very user friendly! Most recently I needed some waste removed from my garden, I got a fast instant quote and swift clearance. Excellent service all round from start, to finish!
I recently used ClearWaste.ie for two purposes: reporting illegal fly-tipping and finding a trusted waste removal service. With so many unreliable online traders, ClearWaste.ie stood out as a reliable app which was easy to use. I received quotes quickly from local businesses. Their service left me at ease, knowing I was dealing with a reputable company. Highly recommended for anyone seeking trustworthy waste management solutions.
Using the app to get several waste removal quotes is quick, simple and saves money.
I had a large amount of rubbish that had built up in the garden from home improvements, and after uploading a couple of quick photos, I started receiving quotes from a number of local businesses. After choosing the best quote, it was swiftly collected - easy peasy.
Saved me lots of time researching and contacting companies myself - would definitely use again.
I have used clear waste for two reasons one to report rubbish dumped in a country road I use everyday. I reported it and by the next morning the rubbish was removed so this app really does work.
Also I have used the waste removal quote system more than once and that was stress free and easy to use and results were great.
So Thankyou
Would ask that people report direct to the Local Authority in their area - more effective for identifying location of fly tips and getting them removed.
Reply from ClearWaste
Thank you for your review.
We have established successful partnerships with numerous local authorities nationwide, all of whom have embraced our app with enthusiasm.
It has come to our attention that your recently created account is designated as a Local Authority account. Your comments appear to hinge on the assumption that a user must reside within your constituency, possess knowledge of their precise location, and understand how to navigate your mapping feature. Our app, however, is designed to provide a seamless experience for users, offering a GPS pin locator that enables members of the public to report fly-tipping incidents with ease. Moreover, our system automatically directs these reports to the appropriate local authority.
The primary reason why members of the public opt for our app is its user-friendly interface, which eliminates the need for cumbersome and overly complex reporting procedures. Unlike traditional systems that burden users with the responsibility of identifying the type of waste being reported, our app streamlines the process for greater convenience.
We are genuinely surprised that a local authority would invest time in crafting what appears to be a fabricated review, particularly when their duties should rightfully be focused on serving the public interest. Regrettably, such actions seem indicative of broader challenges, as evidenced by the low rates of Fixed Penalty Notices (FPNs) and prosecutions within your jurisdiction.
We remain committed to fostering constructive partnerships with local authorities and empowering communities through innovative solutions. Should you wish to discuss these matters further or explore opportunities for collaboration, we are open to dialogue.
Job could have been done whenever was easiest for them since I posted a flexible schedule, I paid £12 deposit, I have to work so my mum of 73 years said she could wait and she’s been waiting in my car since 7:30 am, since I was told the job would be between 8 and 1pm, I tried to confirm the booking by calling smart waste, since there is no clear waste no. There was no answer until 12:30, man told me he cancelled the job but I recieved no notifications at all that there was any cancellations. Absolute waste of my mums time, and they bumped me £12 and absolutely no notifications when they’ll be returning that money. I don’t know which company is worse, smart waste disposal or clear waste, both shoddy untrustworthy wastes of time.
The below response from the company is false, and only serves to prove its untrustworthy nature. It’s true that after I wrote this review the £12 was returned to me, but only after I wrote this review, as I stated when I called the “trusted trader” he did not answer until 12:30, I had been calling since 9 in the morning. When he answered he told me to take the matter up with clear waste who had been told the job had been cancelled by him hours prior, I offered to pay him more money if he would come and complete the job, he refused and again told me to complain to clear waste, he claimed it was their systems fault, I received no information about a cancellation and zero information when I would receive the refund from clear waste, my mother had been waiting since 7:30 in a car outside. Clearly by the ‘trusted traders’ statement he did indeed not cancel the job, as he had said. So thank you for helping me prove to myself that I am correct in making this review, since your company’s is not making sure AT ALL, that the traders you work with are people that can be trusted, and I was correct when reviewing else where that smart waste employees aren't trust worthy. As for other potential customers, it’s my word against their word, choose wisely.
If you refunded me at 3pm I wrote the review between 12 and 2 so the receipt will only prove what I said. Thanks though. Cheers
Reply from ClearWaste
Clearwaste takes all customer complaints seriously and strives to address them promptly and fairly. In response to the false accusation made by the customer regarding the £12 charge, we immediately initiated an investigation into the matter. Upon reviewing the details, it was found that our Trusted Trader did not complete the job due to the customer's alleged verbal aggression and a series of threats during a phone conversation, including threatening physical harm. Due to the level of serious alleged threats made, the Trusted Trader naturally - did not wish to visit the customer's address.
We uphold a high standard of professionalism and expect the same level of respect and courtesy from our customers towards our Trusted Traders. While we prioritise customer satisfaction, we cannot condone behaviour that jeopardises the safety and well-being of our service providers.
Upon receiving the customer's email on January 24th at 1:02 pm, we promptly refunded the £12 charge on January 24th at 3:19 pm as a gesture of goodwill.
Clearwaste remains committed to delivering high-quality service while ensuring the safety and dignity of all parties involved in our operations.
We will of course provide Trust Pilot, with a receipt for the refund, correcting the customer's added false statement of the timing of our prompt refund.
A fabulously designed and easy to use app! It automatically detects where you are, you upload your photos and submits a report directly to the local authority/council. We’ve used it several times on our walks to report disgusting fly tipping we’ve come across and found councils to be very responsive. Thank you ClearWaste for such a great initiative.
It's so quick to set up and account and start reporting as and when you see rubbish on the street.
Anyone of any age will be able to report the garbage they see. Even my grandparents figured how to use this app.
Used the ClearWaste App to find someone to remove my rubbish that has built up throughout the year. Had a number of quotes, chose one, arranged a time. Person turned up, very polite. Cleared the waste and even swept up after him. Really good, will def. use again.
After taking a couple of quick photos of some garden waste that I've been ignoring for some time, I received 7 quotes from local waste removal services within half an hour. The quotes showed me exactly how much it would cost to be taken away and when it could be done. After choosing the cheapest quote, the waste was removed later that afternoon - simples!
I used Clearwaste to get a man with a van to remove some rubbish (quite a lot) and I saved myself £100! Am happy with that, I will recommend them to all my friends and family now!
Fantastic Service. I’ve used for a man and a van and a skip. Highly recommend
Expensive and a Total Waste of Time!!!! Don't go near them - better to put an ad on your local facebook group and have recommendations on there. Got quoted £92 to remove a chiller cabinet by Approved Waste Services, Farnham Lodge. The guy didn't show up despite confirming on email - we agreed a new date and time and he texted me saying he would be there at 8am? Despite agreeing it would be lunchtime - couldn't get hold of him on phone or text so gave up. Wrote to clear waste and they couldn't even be bothered to address the email to my name - zero customer service - stay well clear - cost me more money to keep the chiller in storage!
Reply from ClearWaste
Dear Amanda, although your review is seemingly negative in nature, it's actually extremely positive because it proves the service completely protects consumers from traders exactly as it was designed to do. In your case you had a number of quotes that ranged in price saving you over £50, you chose the cheapest one and agreed a date and time with the trader. The trader then offered you an earlier collection time, or asked if you could just leave the waste outside for him to collect but unfortunately neither option was convienient to you. At this point you left a negative review for the trader, raised a ticket with support, and we got you a full fast refund. Additionally our support team offered you several alternatives with different traders and spoke to the trader in question personally to find out what had happened. If this job had been booked outside the system you could have found yourself in a situation where you struggled to get your money back, or your waste could have been disposed of illegally so ClearWaste worked flawlessly as a safety net to protect you. I can only apologise for the refund e-mail coming through without your name on but this is how they are generated by the bank, like the traders schedule it's not anything we have direct control over unfortunately.
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