CleverFiles Reviews 467

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the product to be a lifesaver, effectively recovering a significant amount of data, including files thought to be lost forever, from various devices like hard drives, SSDs, and SD cards. People appreciate the software's ability to preserve folder structures and file names, making reorganization much easier, and its user-friendly interface, even for those without IT experience. The customer service is frequently praised for being professional, patient, and responsive, with many reviewers highlighting the helpfulness of the support team in guiding them through the recovery process. However, some customers also noted issues where the software did not work for them, with files listed as recoverable not actually being restored, or experiencing problems with license activation. A few other people also felt that customer support was cold and dismissive, focusing on policy rather than understanding the user's situation.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers calling it a "lifesaver" and an "essential... See more

User experience

Reviewers highlight positive aspects of user experience, praising the software's ease of use and intuitive... See more

Customer service

Users describe positive interactions with customer service, often highlighting the support desk's quick,... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

People report positive experiences with service, often highlighting the excellent and responsive support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was completely stressed out after accidentally fomatting my drive where i had my precious and very important files of over 1.5TB. After trying other recovery tools that just scattered my files into... See more

Rated 5 out of 5 stars

I have tried others to recover lost and deleted files all made promises. But only Cleverfiles actually recovered my files. The fact that i could review and choose my files before restoring is a plus... See more

Rated 5 out of 5 stars

A 2 TB external Mac drive broke and I thought it couldn't be salvaged. I demoed several disk recovery apps but the only one that worked the best, salvaged the most files, allowed quicklook for valid... See more

Rated 5 out of 5 stars

Disc Drill is an amazing solution. It saved me from a mistake I made when I inadvertently deleted an mp4 from a microSD card. Disc Drill to the rescue! While the first attempt was not successful due t... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

467 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Disk DD roll accolades

After reviewing numerous programs, I decided to go with Disk Drill and do glad I did. Program is phenomenal and the customer service is second to none.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Above and Beyond Customer Service

I bought DiskDrill several years ago and recently logged in to recover a drive, and apparently the app had updated and my Pro license (for life) hadn't expired, but didn't apply to new versions. They quickly resolved my issue and I've been completely happy with the product as well as the customer service. Thank you Mit!

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Disk Drill PRO saved 10 years of files!!!

I would give this program Disk Drill PRO a thousand stars if I could. The Disk Drill app saved over 10 years of filming, I cannot thank you enough! The disk was not accessible and would not mount. We tried all the suggestions for mounting the disk and it would not work but disk drill saved EVERY FILE!!! After we were able to save the files we still were not able to mount or even erase and reformat the drive. It was not accessible. Your program is a life saver. I cannot say enough good things about it. Thank you

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

Support was super kind and nice.

I'm incredibly thankful for CleverFiles! They saved the day when I thought I'd lost all my important files. They were super friendly and helped me every step of the way. They managed to retrieve all my lost data quickly and kept me updated throughout. If you ever need help getting back your files, go straight to CleverFiles. They're the best and the support guy named Mit.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great Product with Great People

Great company with great people. Especially David who reached out to me personally when I was facing trouble with Diskdrill Pro. Your experience with the software might differ depending on how “erased/corrupted” your disk is. But overall, this is the only product that is able to “dig” deep and restore your precious files. Thank you cleverfiles and thank you David!

-Jovian

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product , very useful to recovering all your erased files and excellent & quick customer service support.

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

Don't Believe the Free Version!

Update:
They did get in touch and tell me I could have a refund if I deleted my review. Which seemed very dodgy. I'd be very dubious if you're still thinking of dealing with this company.

There response is also false. There are limits on the free preview.

--------------------------------------------------

I had some video files I needed to recover.
The free version suggested it could find some (if not all) the files, but the 500mb limit wasn't enough to preview. I bought the Pro version and it wasn't able to recover even one file. Not one files was recovered. And the company says its policy not to offer refunds.

I'm currently trying to go through a payment processor to get a refund. But I would suggest people avoid this company and software. I don't know if other people have had success, but I definitely haven't. And I'm out £70.

February 17, 2024
Unprompted review
CleverFiles logo

Reply from CleverFiles

Hi Connor,

Thank you for sharing your feedback.

There are no limitations on using the preview option in Disk Drill Basic. This way, you can fully evaluate the recovery results by previewing all files you are willing to recover before purchasing Disk Drill PRO.

We will be happy to assist you further, so please reply to our email at help@cleverfiles.com

Rated 5 out of 5 stars

Good support - lost doc is found easily

The technical service reacted very fast to solve my problem with installation of the app. After their advice, it worked perfectly.
The overview of the scanned locations is so clear that it was very easy to find my lost document (I already deleted the trash).
With diskdrill I gained hours and hours of work. Thank you very much!

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

My iMac crashed the other day and I…

My iMac crashed the other day and I lost some very important emails that had not been backed up. I purchased the Disk Drill through the apple store. At first had some difficulty so I contacted the customer support at cleverfiles. I thought since it was the weekend, I would hear back on Monday. Within the hour, I received a reply and helpful instructions. Customer support was there for me throughout the weekend and I was able to recover my lost files. I give an A+ to both the app and customer service.

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

It works.Recovered all my "lost" images..

I lost a whole SD card's images after a faulty download to a laptop. I was on location but Disk Drill found all my files and their tech support was very impressive and helpful.

Great product, great support, and buy before you go on a trip.....as I wished I had.

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

Disk Drill Saved the day

Disk Drill found files that the program I have always used said were unrecoverable. I was able to recover a 180 GB file of a video that was a year in the making. I now have a new "go to" program for any lost or corrupt files. goodbye to my old program, and hello to NEW FASTER recovery.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

A Lifesaver for Mac Users

I recently found myself in a tight spot when important documents and precious memories seemingly vanished into thin air due to an accidental deletion. Desperation led me to Stellar, and I'm delighted to report that this software not only lived up to its reputation but exceeded my expectations.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

All files recovered with ease

Tried Disk Drill for free and was able to recover all the files that had been lost during a computer error. Saved me hours of work trying to reconstruct the files on the SD card. Phew what a relief!

October 3, 2023
Unprompted review
Rated 1 out of 5 stars

Diskdrill does not do what it says

Diskdrill said it could recover the 163gb of data i lost when i accidentally wiped my hard drive while installing a fresh copy of windows 11. The files were mostly labeled as high chance of recovery.

After paying for the Pro service as you can obly get 500MB for free.... and running it for 10+ hours I finally ended up with just 28gb and all of it was corrupted and unopenable.

Complete waste of money and time.

September 5, 2023
Unprompted review
CleverFiles logo

Reply from CleverFiles

Hi,

Thank you for sharing your feedback.

The preview option is always available on any Disk Drill version, and it's the only way to confirm that a specific file is recoverable. This is explained in detail before the app launch, in the very first onboarding tutorial. The information on the preview is always accessible within the Help Menu as well.

There are no limitations on using the preview option in Disk Drill Basic. This way, you can fully evaluate the recovery results by previewing all files you are willing to recover before purchasing Disk Drill PRO.

I'd be happy to address your concerns further, please shoot us a message at help@cleverfiles.com and add "Attn. David" to the subject line.

Rated 5 out of 5 stars

Disk Drill for the save!

I haven't needed to rescue files on a camera memory card in ages so I was caught off guard that the Lexar App was replaced, and the SanDisk app was managed by a third party but I did have a license code. The old Lexar app could see the files, but wouldn't let me recover them, the new one saw nothing, and the SanDisk app also saw nothing. Other apps I had needed to be updated and I was never all that fond of them. Google searches were filled with predatory apps for sale with no idea about the success. I found a free terminal based app that was challenging to use but it also saw nothing. An informative article on a commercial app site I was unfamiliar with was very helpful with the terminal app (Photo Rec) so I tested their paid app. It didn't find anything either. My friend who used to work for Nikon said camera formatted cards were hard to rescue so I was getting bummed out. I had seen Disk Drill mentioned but didn't think to try it (all of these apps can be very off putting) until a friend recommended it. Very sharp website. And the app found hundreds of files the others didn't find. The ones I needed were a little hard to find but I found them, and despite the "Average" chance of recovery I took the plunge and it worked like a charm.

Highly recommend Disk Drill by Cleverfiles for file recovery. Life was easier when a big brand like Norton was associated with file recovery.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Superb experience

I was desperately looking out how to retrieve the missing files from a corrupted SD card; I tried everything I knew and different software and was not convinced by any until I gave it a try to disk drill free version; it worked perfectly, and all my files were there! Thus, I decided to buy it to recover the 32GB, and I do not regret it. As experienced in the free version, everything was straightforward; the user interface is amazing, predictable, and easy to use; you can organize where your files will be on your computer with a few clicks, the process takes a couple of minutes, but everything runs smoothly.

A thing to pay attention to and worth noticing is that when you buy it, the purchase run through paddle (you may not see the words disk drill or anything like it on the payment bill), so don't panic if you see paddle.net on your bill.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Do it!

Seriously, if you lost a file that you need do NOT hesitate to use this service. It did exactly what I needed and I found lost footage that I could not get again. They have a lifetime customer from me and I will tell anyone and everyone about this service.

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Disk Drill Saved Me!

My network drive stopped working recently. I thought I had it safely backed up but I found 4 important spreadsheets that got missed, including one that had data I need for taxes. Disk Drill found and recovered all 4 files. It took Disk Drill about 24 hours to scan through about 1.5TB worth of files on the 2TB drive but I was able to recover the 4 files and check other critical files to make sure my backup drive indeed had the latest versions.

June 19, 2023
Unprompted review

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