Lloydstsb Reviews 

Very disappointed with Lloyds Bank Stevenage Commercial banking. I applied and was given an overdraft some months ago to help my small business cash flow, then they decided to take it away after 2 months. I have tried to apply again to help my business again, I'm not asking for a lot however I have been told that they need 3 to 6 months banking with no arrears or charges showing on the account, well if I was not in a cash flow problem I wouldn't be applying for an overdraft. I have been with Lloyds for over 5 years and was advised by my business partner that Lloyds were very helpful, I have not needed help in the past 5 years as my accounts have always been fine, now we are in the process of re branding the business I just need a little help with the gap in cash flow I thought Lloyds would help and all I got was an email from the business manager he didn't even bother to call me back and have a conversation as his title is Relationship Business Manager he could of at least phone me to advise where else I could go for advise. I thought Lloyds banking helped small business, well they obviously do not, now it's come to the point where I need a bit of help they don't actually do that. So now I will have to go to another bank to get advise on how to go forward with my cash flow.

Lloyds bank acting like the Police - tonight I tried to log on to my online banking only to be obstructed by a screen that was requesting income/employment details. They maintain that they require this information from a "know your customer" perspective and to do with FATCA. However I have experienced Lloyds bank breaching data protection rules when on numerous occasions they have contacted me for sales opportunities when there are indicators on my account for no contact. Do I really want to be giving them further information when they do not operate within the rules. I have no objections Lloyds reporting the required information to HRMC however I do have concerns that they are using FATCA and Common Reporting Standards as a reason to finding out more information about their customers.

I was a victim of fraud for 129.70 with my lloyds bank account as somebody used my debit card informations to buy a playstation with paypal. As soon as i realised that i called lloyds bank fraud team and reported the fraud and the refunded my money. After 2 months lloyds card debited my account with the same amount and i had to call them back and report the fraud.
A lady representative said to me that the bank does not recognise any fraud. There were 2 more transactions that i didn't recognise and reported them to her and she said that it's ok since the money were in and out!!! Hiw ridiculous????? I said to her i don't recognise the transactions and she did nothing.
She was refusing to refund me the money and asked to speak with her manager.
He was refusing as well and both of them were so unprofessional and rude and were trying to make me feel guilty for something i didn't do.
No protection at all from the bank for 129.79 pounds!!!! What a disgrace for a bank that says we would always protect you against fraud!!!
They should change it into we will never protect you against fraud!!!
Soon to close my account with them.

since last review DONCASTER TOWN CENTRE BRANCH appalling service first of all ATMOSPHERE - heard of that ''banking staff'' rude, unhelpful, look like they all want to cry, depressing hole if ever there was one I've changed banks - the 'contrast' is simply light years away from this LLOYDS - service at ANOTHER BANK - take a seat, drink of tea, how may we help you, service with a SMILE!!!!!!!!!!!!!!!!!!! take NOT MANAGER OF LLOYDS IN DONCASTER - tis is how a real bank functions that wants to keep their customers!!!!!!!!!!!!!!!!!!!!! bye bye Lloyds.........................

In all the years I have had Bank accounts the worst I have ever received is when I tried to log a complaint about the attitude of the Club Lloyds telephone handling team and their management. At the time of writing this I have been on the phone for 54 minutes being bounced around between Lloyds Bank departments refusing to even record a complaint

It’s a nightmare! The worst customer service I've come across in my entire life in Lloyds Bank 111 Woodfield St, Morriston, .
I met a CUSTOMER SERVICE HORRIFIC STAFF, she was Grumpy rude, very bad service poorly treated with unwelcoming attitude. This was like talking to a brick wall. Absolutely unprofessional and unhelpful for my problem. I never go there again ! At last I went to Lloyds Bank Oxford St, Swansea, the customer service staff Lewis was professional and helpful , he dealt with my problem quickly and efficiently.

had my card lost got a new card was told everything had been cancelled but still till this day I keep having money taken from my account. sick of it all now changing banks and will never return to lloyds again

I was mugged last year for a hefty sum of money in November.
The fraud team helped me within five minutes, quickly, friendly and helpful. Can't thank them beautiful people enough

My wife and I went to see our local manager about abysmal savings interest rates.I asked how fair it was to offer a customer who is lending money to the bank a rate of 0.1% while at the same time charging an overdraft rate of 20%.His reply was "That's business." I expressed a view that ordinary customers were being treated with contempt.He did not comment other than to say I was welcome to make a complaint .When I asked to whom, he replied, "To me but it won't make any difference because it won't go any further." As the conversation continued he became more dismissive of us and accused us of wasting his time.When we stood up to leave he told us we were looming aggresively over him. By the way, we are both pensioners.

I went to pay money into my friends account and was told i could only pay at the deposit bank because i was not a customer. I said thats biast!! She said not really because customers take priority so they don't have to stand in a que....erm i am paying into your bloody bank into your customers account. How disgusting we have to pay else where. Utter disgrace!!!!!!

What a great response during recent fraudulent activity on my account. Dealt with so professionally and with ease during a very stressful time . All transactions refunded within two minutes. Well done lloydstsb I will continue my 25 years with you.

Easily the worst customer service I've come across in my entire life. It's now been over a week that we lodged a complaint about the brand new air conditioner not working, but the response has been far from mediocre. Somehow, Lloyd tends to think we're all a bunch of housewives sitting at home and waiting for their servicemen on their candid response "We can't inform you when we'll come, at what time, or what day. You'll just have to be available whenever we plan to come." I'm not exaggerating. This is exactly what their hopeless supervisor told me.
To anyone looking to purchase this air conditioner, don't!! There are better air conditioners in the market that provide much much better support than this horrible brand.

I have just tried to deposit cash in Golders Green branch. The line stretches through the whole area of the branch , the deposit machine broken. One cashier only
Gave up after 15 min and drove to the Hampstead branch which turned out to be closed .
This is how Lloyds Bank treats their faithful customers ( over 30 years with them)
Totally furious!

Top in WORST banks!

Snobbish, unethical and incompetant branch staffs. First, I am a customer but I was left feeling that I need to beg them to approve the opening of my account. Totally under informed and not trained to deal with expats and only follows so-called "Protocol/Database" that varies in the hands of different banking advisors at different branches.

Poorly treated with unwelcoming attitute by a Personal Banking Advisor named "Loreta Cirkova" that raise her voice and telling me "Your are not listening Sir" when I am trying clarify the required documents that I was told sufficient proof for bank opening by the advisor over the telephone but declined in branch.

FYI, the amount of my income tax alone is definately worth more than your monthly income. My housing rental is worth more than what you can afford for monthly dispoble. SORRY you just lost my business!

But I must give credit to their friendly telephone-line advisor which I have to give credit for their patient and effort to understand my situation as an expat whom just relocated and in need to start a bank.

Disgusting I was frauds and they told me to investigate so lost money and no refund worse bank ever had to tell em where to go NATWEST is the best!

All the time i shop online my card messes up bad on every web sight possible and ses card not pressent? Like lloyds can't I ever shooing online.

Issued high denomination notes for a US dollar on $300 transaction even though they were aware we were going to the Caribbean. Travel sites recommend low denominations. I was told this was all the had in the vault; they would buy back at 10% premium and I should've read the T&Cs. T&Cs state that they will issue a mix of denominations. Inflexible when I asked to change and patronising too.

I've banked with Lloyds for 25 years so I'm in a position to inform people what they are getting involved with if they choose to bank with Lloyds...
They were good at first but have rapidly gone down hill over the years whereby I would describe them as unethical, immoral and they have no interest in providing a service, they're just interested in getting your money and as much of it as they possibly can.
I could go on but let me point out 3 of the most important points/ experiences I've had with these people and make up
your own mind...
1. They allowed fraud to be committed on my account whereby £1600 of charity money went to a TSB account (their sister company) yet Action Fraud say they couldn't do anything because they could not get the details of the receiving bank. This is because Lloyds would not help. They neither refunded and did not respond to a written complaint. They obviously do not care about the suffering that has been caused to abused animals and there are reports of crookedly in that this has happened to other people.
2. They left me stranded abroad and would not help even though it was their mistake they stopped my account. I had to use my return ticket to fly back and sort the problem out because they left me with literally zero money. They offered me £50 compensation. Again, they couldn't care less.
3. They hard sell and I opened a new account elsewhere so I could bank in peace. One of their employees who was trying to sell me insurance took me into a room and gave me the story of how her niece died of cancer and that yes, cancer does affect people my age to get me to buy the policy!
There is a distinct difference between the working practices of Lloyds and my main bank First Direct. Just the way Lloyds manage bank accounts and your transactions is all tailored to cream as much money from you as possible.
First Direct do not do this.
Today myself and two business friends have closed our accounts because of this and as a result lloyds have lost £500k between us and I will continue to inform people what Lloyds has done.
Don't make the mistake banking with Lloyds.

If you love wasting your time while trying to get through to customer service then Llloyds bank is the one for you.

Went to park one day, had no change so went to pay by credit card. Lloyds declined the transaction. Ring them up, get answer in 15 minutes and told it is because it looked fraudulent. Then had to be put through to fraud team to resolve the issue. Waited for 45 minutes before hanging up and going to beg others for money.

Over an hour to try and pay for parking and still unresolved.

Try and send complaint form and just get an error message saying it can not be sent.

Lloyds is a joke when it comes to customer service, which is a shame because everything else has been great.

I was very disappointed by a rude staff last Friday at Kidlington branch however, the Summertown branch I went today was a delight! I felt so so welcome by the experienced staff. Well all I wanted was to open an account to bank with Lloyds and I was finally able to do so.

I do like the way I was treated by Lloyds as a new customer. They have shown me they care and value their customers. I will not mind to bank my money in Summertown branch. Just avoid Kidlington Lloyds that is.