Click Spares Reviews 107

ClickSpares came through for me when a major piece was missing from the coffee table in the sideboard, TV unit and coffee table suite bought from Argos.
Within seconds of our emailed query 20 April I had an auto-reply acknowledgment, in minutes a personal email requesting further details, which I fully answered. Within the hour a personal email stating the required part was on it’s way and should be with us in three days.
Many thanks to you and EVRi for the timely, 22 April courteous delivery. The Suite, now built is great.

Yes- we were disappointed on finding the legs missing from our table and bench set from Next, However - click spares were amazing, really efficient and helpful. We had the parcel here 24 hours later. You couldn’t ask for more

Excellent service! Super fast dispatch and delivery. Saves waiting weeks for retailers to sort parts. 10 /10 fantastic company!

A very prompt, efficient and professional service, in answer to the missing part of my order.

Having purchased a unit from Argos I was completely deflated after building it all to find there were parts missing. I emailed Click Spares and they responded virtually right away. Thanks so much to Emma who dealt with the issue and resolved it the same day. Parts are on their way and I am looking forward to the finishing product
Excellent service

This has to be one of the best customer service website. Ordering missing or damaged Argos Product parts very easy and fast delivery.
Cannot praise them enough for the excellent service. Thank you

Excellent Service. Argos arranged for Click Spares to replace some parts. The parts were sent out promptly and were exactly as required. They even emailed to check on delivery

Emma and the team were very excellent and helpful in sourcing the correct replacement parts for my furniture. Really went out of the way to ensure that they sent what was required. A big "Well done" and definitely be using this company again as customer service was great.

Great customer service. When putting together a set of drawers couldn’t get one of the pieces to fit and in the process it was damaged. Contacted customer services fully expecting to pay for the parts as it was my attempt to put it right that had damaged the piece but no customer service were brilliant and parts sent out and delivered within a couple of days. It was a budget piece of furniture but well worth the money now it’s all fixed up. Thank you.

Emma was prompt in her responses & more than helpful! Thank you.

Emma responded to my request almost immediately and a couple of days later I received the part: It’s the second time I have asked them for support and they have delivered both times , Brilliant service

Emma the customer service advisor who delt with my request was first class , prompt attention to my needs . Highly recommended the company found what I needed made ordering easy

A fabulous service! Emailed and has an immediate response. Provided some additional info and my request for replacement parts was actioned! Nothing wrong with the parts… I’d lost them.. being sent to me free of charge. Emma is brilliant!

Tried to order a spare parts for my disabled daughters bed where the wood has given way the website then gave a warning pop I only had one on my basket so added another and another item as was unsure of actual part

Received a rude email straight away asking why I’d ordered so many items then?! Demanding receipt of if have to pay nowhere on the website does it ask for receipt or payment and never been questioned like this in the past when I’ve ordered the woman on the phone was just as rude hung up and told me it wasn’t in stock and I’d have to pay on back order

Going to a diy store no as it is just a dowel rod holding up the bed slats I want and can probably get one for less than £5 rather than being charged for a whole bed side

Treated like I was trying to get a free bed for a dowel not good at all

In response to there reply a bed part arrived about a month later totally wrong and the incredibly rude woman on the phone line said well that what your ordered despite the conversation prior she hadn’t listened and was just interested in the money so now I’ve got a massive plank of wood thanks!

The experience was amazing, top quality. The customer service was on point, the staff member kept me informed the whole journey with regards to my damaged wardrobe single doors. The staff member was very understanding,compassionate and understood where I was coming from. I was frustrated to say the least but these guys made me feel rest assured and took care of it. They booked the slot and kept me informed as soon as the items were in stock. I was always kept in the loop and thats what we as customerservice need to hear. thank you guys for your efforts and commitment. Keep up with the good work!!

What a fantastic service! I used to work for John Lewis yet I’ve never known service like this! I have utilised this service multiple times. On the latest occasion the courier had delays with delivery. I was happy to wait for them to sort it out but Argos was proactive by emailing me to check up on the status of delivery and went on to send further parts without me asking due to the delay. I ultimately received both packages and was permitted to keep them all. Fabulous!

Could not have asked for better service. Within 24 hours, replacement part was in the post on the way to me. Thank you!

Had issue with Gazebo cover and contacted Customer service.
They service I got was excellent and kept me up to date with the progress.
I can't thank them enough for everything they did for me.

I bought a bathroom cabinet online in June in advance of a house move. After my move I opened the box to assemble it and found the bag of screws and other fittings to be missing from the pack. I emailed "click spares! and my missing bag of parts was delivered 2 days later.

As soon as I realised that a piece was missing from my rattan bar cart, I emailed the company. Within 1 hour I had been asked a few questions and the missing part was in the post. The park arrived in less than 48 hours. Absolutely amazing customer service.