Clinique Reviews 468

Well, I wish I'd have read these reviews before placing my online order! I have tried the "live" chat many times over the last week and it's never available during the times it's meant to be. So I moved over to sending them a whatsapp on Friday. Got automated message saying whatsapp was closed and to message back when they are open. I messaged on Saturday during the "open" hours only to receive the same automated message saying they were closed and to message again when they are open. I messaged on Sunday during the "open" hours and yes, you guessed it, received an automated message saying they were closed and to message again when they were open. I've given up. This will be my first and last purchase from Clinique.

Don’t ever purchase from them online. I have spent over £200 on the order has not been delivered to me in over a week. I’ve just contacted customer service nothing but not even as complimentary pay for speedy delivery now going to go on holiday with the packages arriving lost on the way And appalling customer service and a appalling delivery service.

What a joke is Clinique have said get in touch with them so that I can you help me. With my unfortunate experience. I did contact customer service to which I did absolutely nothing. As I said in my first review I did not even offer to upgrade my postage and packing to next day delivery, which Would have sorted the problem

I’ve given 1 star because if there’d been a facility to give zero stars I would have! Placed an order on 14th July and still waiting for it!!! Went into the company online sales page to join the webchat (which turns out to be an autobot) does not get
you any further regarding deliveries and when you ring customer service they just reference you back to the webchat on their site, so all in all nobody wants to help at all in reality
So all in all, even if you want to speak with someone to complain to, in essence you simply cannot
I thought I’d experienced the worst customer service last November with Jo Malone, however, Clinique have by far surpassed them on that score!!!!!
DO NOT BUY ONLINE!!!! You don’t stand a chance
I know the autobot will give an auto reply to this but, it’s the days of hassle thereafter too

I love Clinique products.this year they have been diabolical from every aspect I could not sign to online acc for months so couldn't redeem my points or any of my free gifts also you could never pay for anything on online system down.customwr keep saying no problems and just laughed at me when clearly there was. And now with the international order processing so they can't send your items and customer service just laughes at you or tells you go else were.
Clinique is a multi million pound company and should have a better customer service team. But hay ho they don't they don't care about their customers iam really not a happy customer I'd like to no when my order is ?. As a company they should have informed all customers who already bough items that there systems had gone down instead and they items won't be sent out instead of leaving them in the lurch chasing customer services and the couldn't careless attitude. I think iam going to do what Clinique customer service has advised and go else were and use other products.

Case 08787831
bad customer service, initially I was told that by providing the proof of purchase in the store I would presumably receive a refund for the product (I have the email screen shoots), once the proof of purchase was sent they completely changed the version. very bad

I put a $26 dollar item in the cart. I qualify for a free item among several. It keeps charging for the free item. I give up. Good products, lousy online store. Most of the reviews say that, too. You'd think they would do something. Instead, just a robot response.

I ordered your product twice, the first time I ordered, I got my money back because the product never arrived and then second time I ordered , I never received the order again.
I reached out to customer service and that they would send it through express delivery and only got a few samples instead of everything I ordered. I’ve waited for more than 3 weeks and customer service is absolutely usless and unprofessional. I’m very disappointed with the lack of customer care and satisfaction.
I would not recommend this to anyone, save your money.

I placed an order june 6,2023 and have had a terrible experience with shipping via ontrac with order not being delivered but delayed and then returned then reshipped via ups but only partially even though my email said so and second part of order reshipment ended up being delivered via ontrac but I received no email telling me so so i missed the delivery and by the time i found out wondering wth the rest of my order was and tracked it it had been stolen from my mail room because all the while i was expecting a ups delivery as they said and they emailed tracking for ups but it kept saying no info they decided to change delivery carrier on me without notification uggghhh so i called and they reshipped again this time i had to pick up at ups and pay a $5 holding fee uggghhh and it was missing two items! I called and they said my reshipment had been processed with the two missing items which were two free full sizes per their recent summer promotion i had to spend a $100 to get and when i picked up from ups the box was not taped and was a different type of box unlike the previous taped one i picked up from ups but the items I did receive were wrapped in tissue paper and taped with the Clinique sticker as per the usual and incidentally the box wouldn’t have fit the missing free full size items it was too small of a box. They told me they’d reship the missing items via ups and id get an email. Im still waiting for email to track the shipment they told me it would take up to two days to receive. Fingers crossed i get email by tomorrow and wont have to call AGAIN. Its now june 26th and its been 20 days since i placed my order all of which i still do not have.

I don't know if it's my body or this cosmetics. But I had allergic reactions on my body and wouldn't use it one more time

Beautiful products, delivered very quickly. I also received free samples with my order. I just wish they would make black honey pop blush available in Belgium!

Joke talking to customer service agent on chat cut me off at 6pm must have been her time to finish. Order still missing my wife has used Clinique and Estée Lauder products for over 12 years you just lost a loyal customer joke. Why do they use evri for delivery.
I have edited this up to a 4 due to service I have received from telephone customer service. I can raise to 5 because of your choice of carrier. Evri.

Love the products - but hate their customer service!

I hat a problem with missing items in me order. I reached out, in different mails and chat- but they don’t reply back!!!

Superpower double face makeup is perfect for me. I am Mexican with medium fair beige skin . I bought the 10 matte medium m-g . It is perfect I just use the powder over moisturizer. Not a cake look just a simple natural finish. No scent to the product, compact comes with a sponge pad and mirror to the case. 37$ with a free gift at this time . Price is responsible. I'd prefer it to be less $ of course.

Been trying to get Aromatics Eluxir body cream why was it discontinued? Is it possible if will come back in production?

It's 2023, and it's disappointing to see brands are still animal testing! I've only recently found this information out, and I'm disgusted! Although I've loved this brand for years I simply cannot support it any longer. Do better Clinique!!!

I have tried to contact Clinique without success via their 'live' chat. What a waste of time. I was kept waiting whilst someone was allegedly typing until I eventually gave up. Their rewards system is not worth having. I am meant to be a genius member although I do not seem to benefit from any of the supposed perks

Always order online from Clinique and my orders come fast. I have been using Clinique since I was 20 I use anti gravity eye cream and moisture surge and think that’s why my skin looks so good. Other brand just don’t compare

I am a dedicated Clarins client and desperately needed to top up on items but also wanted to try a new tone of foundation. At Brent Cross in John Lewis again no clarins rep, other reps don’t want to know. Same at Boots - no rep no help even when you could find somebody who wasn’t chatting to colleagues or on their phone. Last stop was Fenwicks. Same story, no clarins rep BUT a lovely girl from Cilinique came over. She went to get a key to open the drawers, found what I needed. She also gave me a little sample of another shade AND some Clinique products. Unfortunately I didn’t get her name but she was so accommodating and it was refreshing to find somebody who actually understands the meaning of customer service and actually offers it. I am now going to try Clinique so Clarins is losing a customer of many years standing.

When you find something that works you have literaly no excuses to love it, that's how I feel with my clinique skin care and make up. My loving product, the Take the day off makeup remover for lids, lashes and lips, basically the holy grail after a full day of makeup.

I was served by Allister at Boots in Bracknell. Allister took the time to match me up with foundation and he was patient and very polite and nothing is to much trouble for him. I wont go anywhere else. Allister is a credit to Clinique. Thank you so much for all your help Allister.