CLINIQUE NOIR Reviews 44

TrustScore 2 out of 5

1.8

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Company details

  1. Wellness Center

Information provided by various external sources

CLINIQUE NOIR udfører skønhedsbehandlinger og er beliggende i København og Malmö.


Contact info

1.8

Poor

TrustScore 2 out of 5

44 reviews

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Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service! I bought a deal for Black Friday last winter from them, for 5 sessions laser sessions. And the offer was only valid after January 2020. I was on holiday and when I came back in March, they had gone broke and shuttered down. I called and contacted them several times for a refund, as I bought it directly from them (and not a third party site), and didnt even get the courtesy of a reply. I guess they just hoped that the problem would go away if they just ignored. I'm still waiting for an answer and my money back. And if they think I'm going to Sweden to 'continue my sessions' they can just forget about it. I will be getting legal help to figure this situation out. As another previous customer wrote, its completely illegal that they do this!

What a terrible company.

July 8, 2020
Unprompted review
Rated 1 out of 5 stars

Bad customer service

I bought two deals on let’s deal.
I had a lot on my mind, so they expired. (less than two weeks) When I called and asked if they could do anything about it, she said:

“No, if it has expired, there’s nothing to do. And because of the Corona-virus, we are closed for 2 weeks, so when we reopen it will be even longer since it expired”

I can understand that I can’t use the expired deal. But the fact that they are closed isn’t exactly because of me. If they would want customers/patients, they should have given me a good deal on a new treatment. But she didn’t say anything like that.

This means they lost me and my girlfriend to some other clinic.

March 16, 2020
Unprompted review
CLINIQUE NOIR logo

Reply from CLINIQUE NOIR

Dear Mattias

As you were bereft by the phone there is nothing we can do about that unfortunatelyand I suggest that you contact let's deal since you bought it through them.

In the case of coronavirus, the situation is such that it is a world disaster for all the people, where borders close between countries and other measures taken by government. Unfortunately we cannot do anything on that front as it is unfortunately out of our hands.

We would like to book you in for a consultation in April our May if you wish so we can in first place find out if you can get treatment as well as what you would like to have done.

If you want this you can contact us again and we will be happy to find a time for you.

Wish you a nice evening despite the circumstances.

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