Clockwork Removals and Storage - Glasgow Reviews 

189
TrustScore 4.5 out of 5

4.6

140 Causewayside Street, G32 8LP Glasgow, Scotland, GB


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Rated 5 out of 5 stars

Gary and Alan moved us from a 3rd floor flat (with no lift) today to our new flat. They were brilliant- friendly and helpful, nothing was too much bother. I would have no hesitation recommending Clock... See more

Company replied

Rated 5 out of 5 stars

House move was made so much easier due to the guys, thank you very much, absolutely recommend them

Company replied

Rated 5 out of 5 stars

The men who manage to get the huge lorries safely into small spaces, and then pack vast numbers of boxes in amongst dismantled furniture, in good humour and with patience, possess rare skills. Unp... See more

Company replied

Rated 4 out of 5 stars

Good removal. Limited troubles. Very professional staff. Insurance costs high and not all necessary. Ran into trouble with so many boxes and slightly disappointed that they were not picked up in stage... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout Glasgow for individuals, families and businesses. We have a network of branches across the UK as well as an international service centre to help our customers relocate across the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

  • 140 Causewayside Street, G32 8LP, Glasgow, Scotland, United Kingdom

  • 0141 956 7111
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Award Winning Service | 25 Years Experience | Industry Accredited

4.6

Excellent

TrustScore 4.5 out of 5

189 reviews

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4.6

All reviews

(189)

228 reviews in the last 12 months

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Rated 5 out of 5 stars

Moving is always pretty stressful but…

Moving is always pretty stressful but they were great to deal with throughout the process. No issues at either end, I would definitely use again.

March 23, 2022
Unprompted review
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Reply from Clockwork Removals and Storage - Glasgow

Thanks, you know where we are if you need us.

Rated 3 out of 5 stars

It's an average service

It's an average service - there were problems with the crew and with packing which, to give them their dues, the company did respond to when we complained. The other issue is that you can't book provisional dates. We took out cancellation insurance but our move was changed twice and we got clobbered with a penalty. Given that no one can control entry dates, this wasn't great. Clockwork aren't a cheap service and I think they could show some more flexibility. We are also still waiting for the refund on a damaged item which should have been paid by now.

March 3, 2022
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Reply from Clockwork Removals and Storage - Glasgow

Hi, At Clockwork we set a really high standard for ourselves and we apologise that we fell short this time. We have chased the accounts department about your refund – we are sorry this seems to be taking longer than usual to process. In terms of the cancellation/postponement, we use the BAR terms and conditions which are set out within our contracts.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Initial request for an estimate was answered immediately and the estimate provided. For reasons outside our control, the dates for moving out of our old address and into our new address had to be changed twice: Clockwork responded quickly and helpfully to these requests. On the actual moving days (out and in) the teams arrived punctually to the minute, organised themselves quickly and efficiently, worked intently, and were as near invisible and inaudible as could be expected in these circumstances -- always good humoured and courteous. The online processes of managing the moves, invoicing and payment work really efficiently. One small item was broken; I asked for payment for replacement and this was immediately provided without hassle. Phone calls on every occasion have been answered within seconds.

February 2, 2022
Rated 4 out of 5 stars

I was really pleased with the service I…

I was really pleased with the service I received, van arrived on time, the 3 members of staff very pleasant and helpful. At my new address furniture was placed where I requested.

I would have no hesitation in recommending your organisation to prospective clients.

January 12, 2022
Rated 5 out of 5 stars

Great pre move service

Great pre move service, great team arrived on time and worked hard to get the job done.

December 16, 2021
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Reply from Clockwork Removals and Storage - Glasgow

Thanks for the review, we really appreciate it.

Rated 5 out of 5 stars

I would highly recommend Clockwork…

I would highly recommend Clockwork removals for anyone wanting a "stress free" removal. From the initial survey through to the actual packing and removal everything was made as simple as possible for me with all charges, timescales etc being clearly explained and laid out.

In particular I received excellent service from Chris and Jordan on the day of the move who went out of their way to make sure everything was done with as little disruption as possible. They were quick and efficient and courteous at all times. They should be recognised for the extremely high level of customer service they delivered.

November 18, 2021
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Reply from Clockwork Removals and Storage - Glasgow

Thanks so much for this lovely review - we will pass on your comments to the team.

Rated 5 out of 5 stars

Great Service

Guys arrived at 9am on the dot. Worked really hard all day. Couldn’t fault them at all. So efficient and very patient

November 17, 2021
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Reply from Clockwork Removals and Storage - Glasgow

Efficient and patient - just what we like to hear.

Rated 5 out of 5 stars

Flat contents from Paisley to Ireland

Very satisfied with the removal of flat contents from Paisley area to Celbridge, Ireland.
Staff were efficient, polite and punctual….only criticism was the lack of clarity regarding when the contents would reach Ireland, was told it would take days with ferry times etc, when in fact items were delivered the next day!…wasn’t a huge problem, luckily there was someone in Ireland to receive them, but could have been very inconvenient.

October 22, 2021
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Reply from Clockwork Removals and Storage - Glasgow

Hi, thanks so much for this feedback as it helps us maintain our high quality of service. The subcontractor we used for your move to Ireland picked up your items almost immediately after we had packed them up which meant they were able to deliver them a lot more promptly than we had originally been told. We are so pleased to hear it all worked out well though and thanks again for the review.

Rated 5 out of 5 stars

An absolutely First Class Service.

An absolutely First Class Service from start to finish. From our first meeting with the Sales Advisor who gave great advice on packaging our goods for transport, the easy method of payment via the company’s Accounts Team, right through to the team who collected the goods was problem free for ourselves. Everything was easily done taking the pressure off all the other aspects of moving home.

October 21, 2021
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Reply from Clockwork Removals and Storage - Glasgow

Delighted to hear we helped take the pressure off on move day - that is what we are here for. Thanks for the review!

Rated 2 out of 5 stars
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Reply from Clockwork Removals and Storage - Glasgow

Due to the nature of our work accidents can happen which is why we offer all our customers comprehensive goods in transit insurance. We do apologise that your TV was damaged in the move but unless insurance is taken out with us we are unfortunately not liable. If you have insurance under household cover then please do contact them direct.

Rated 5 out of 5 stars

Really nice and really professional

Really nice and really professional! I was really impressed and was money well spent!

October 21, 2021
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Reply from Clockwork Removals and Storage - Glasgow

All great to hear - thanks!

Rated 5 out of 5 stars

Happy to use again

Clockwork carried out removal of our gear from our house and a store in Glasgow to a store and our new house near Perth exactly as we wished. Would happily use them again.

September 21, 2021
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Reply from Clockwork Removals and Storage - Glasgow

Great to hear, you know where we are if you need us!

Rated 5 out of 5 stars

The Team working with John were quick

The Team working with John were quick, efficient, helpful & polite & deserve a Bonus for all their hard work.

August 19, 2021
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Reply from Clockwork Removals and Storage - Glasgow

Exactly what we like to hear .....quick, efficient, helpful & polite!

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