Clockwork Removals and Storage - Perth Reviews 

96
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TrustScore 4.5 out of 5

4.7

Auld Bond Road 10, PH1 3FX Perth, Scotland, GB

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See what reviewers are saying

Rated 5 out of 5 stars

The initial virtual assessment with Roy was easy to do and Roy remained a helpful and proactive contact throughout the process. Even a road closure and fairly substantial detour wasn't a problem, whi... See more

Company replied

Rated 5 out of 5 stars

Very helpful friendly and professional. The two removal guys were so good at their job and we're so friendly. Would highly recommend using Clockwork when moving home as it was completely stress free,... See more

Company replied

Rated 5 out of 5 stars

From initial contact everyone was helpful and friendly. They kept me well informed and were always pleasant when dealing with any queries or requests. On moving day the guys went out of their way to m... See more

Company replied

Rated 5 out of 5 stars

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more

Company replied


Company details

  1. Moving and Storage Service
  2. also in
  3. Moving Company
  4. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout Perthshire for individuals, families and businesses. We have a network of branches across the UK as well as an international service centre to help our customers relocate across the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

  • Auld Bond Road 10, PH1 3FX, Perth, Scotland, United Kingdom

  • 01738 633 080
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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

96 reviews

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4.7

All reviews

(96)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service

The porters we hired for 2 days went above and beyond with the service they provided, nothing was any bother to them, excellent service and will definitely use your service in the future, would highly recommend

April 30, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - Perth

Thanks so much for the feedback, we really appreciate it.

Rated 5 out of 5 stars

Efficient, friendly service

Efficient, friendly service. This company quoted a highly competitive price, yet on the day delivered a first class service.
Easy to work with and no issues, would highly recommend.

April 18, 2024
Unprompted review
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Reply from Clockwork Removals and Storage - Perth

Thanks so much for taking the time to review us.

Rated 5 out of 5 stars

Clockwork Removals were fantastic

Clockwork Removals were fantastic. Very helpful from the first phone call all the way to the move.

December 28, 2023
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Reply from Clockwork Removals and Storage - Perth

Delighted to hear, thanks for the review.

Rated 5 out of 5 stars

Great Service

Great Service start to finish from Perth Scotland to East Tilbury Essex.

December 14, 2023
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Reply from Clockwork Removals and Storage - Perth

Thanks for the 5 stars!

Rated 1 out of 5 stars

Expensive and unreliable.

You asked for a review, so here it is....I changed my plans at the last minute to accomodate Clockwork as they couldn't make the agreed time. They were then an hour late with no call to let me know or an apology. The job took 4 mins moving a small upright piano 20ft. Cost £216. I paid another national firm £250 to move the same piano and all my other furniture 30 miles!
Perhaps Clockwork were having a bad day!

December 21, 2023
Unprompted review
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Reply from Clockwork Removals and Storage - Perth

Thanks for taking the time to review our services. We value all feedback good or bad. At Clockwork we set ourselves very high standards so we do apologise that we were late in this instance, unfortunately the satnav didn't recognise your postcode.

Rated 5 out of 5 stars

Great Company

I used clockworks for moving home and the 3 guys worked very efficiently and treated furniture with respect, I would not hesitate to recommend this company to anyone that is looking for this service.

November 22, 2023
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Reply from Clockwork Removals and Storage - Perth

Thanks so much for the review.

Rated 5 out of 5 stars

Superb service as usual

Discovered on 17th November that flat we were moving into on 21st November did not have a working lift. Called Roy at Clockwork Perth and explained the situation. Within half an hour he had organised a truck and 2 men to come to our aid on Tuesday 21st November. The flat was on the 4th floor but that did not deter Stevie and Travis from pulling out all the stops and getting us moved in. Thanks once again to an amazing company with fantastic staff who make it their job to remove stress from a very stressful situation.

November 21, 2023
Unprompted review
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Reply from Clockwork Removals and Storage - Perth

Brilliant! Thanks for the review.

Rated 5 out of 5 stars

An excellent firm to deal with

An excellent firm to deal with. Very good communication and the piano was carefully manoeuvred by such well organised and pleasant men. Confident to recommend and have already done so.

October 5, 2023
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Reply from Clockwork Removals and Storage - Perth

Thanks so much for the recommendation - we really appreciate it.

Rated 5 out of 5 stars

Great communication

Great communication. Arrived on time, minimum fuss, friendly staff. Thoroughly recommended.

October 26, 2023
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Reply from Clockwork Removals and Storage - Perth

All sounds perfect! Thanks.

Rated 5 out of 5 stars

Brilliant experience with Clockwork…

Brilliant experience with Clockwork Perth this week, helping us to do a house swap between two family members. They arrived promptly at 8.30am and worked constantly for 9 hours with only a 10 minute break, moving a huge amount of furniture with amazing skill, efficiency and good humour. Just when we needed more help another van and two guys arrived to get both moves complete. Quite simply I could not fault them in any way and can quite see why the business lives up to its outstanding reputation.

October 23, 2023
Unprompted review
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Reply from Clockwork Removals and Storage - Perth

I think you have hit the nail on the head there - this is really wonderful to hear. Thanks so much.

Rated 5 out of 5 stars

Professional and timely

I have used Clockwork in Perth several times to move myself and other family members. I have found them professional, timely and accessible, from the office staff answering calls within three rings to the removal teams who treat your items as if they were their own! I would strongly recommend them and will always call on them for my future removals and storage needs. Thank you Clockwork.

July 3, 2023
Unprompted review
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Reply from Clockwork Removals and Storage - Perth

Thanks so much for your feedback and continued loyalty. Hopefully we will see you again soon.

Rated 3 out of 5 stars

Not as good as they could have been

The guys came and had virtually nothing to do apart from lift the furniture and boxes in and then out of the van, move had been booked with a truck and van but the truck never materialised, only 2 guys on the first day and then 3 on the second day, we really needed an extra man, a lot of the boxes were dumped in the garage rather than being stacked upstairs as was a couple of pieces of furniture so we ended up having to move them ourselves, were being rushed at the end to go to another job. Have used clockwork before and have always found them excellent and I have to say that the chap who took the lead role was exceptional, sadly the others lacked enthusiasm and seemed to have a lack lustre approach. We were left with a lot to do ourselves and overall disappointed.

August 21, 2023
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Reply from Clockwork Removals and Storage - Perth

We do apologise that we did not meet our, usually, very high level of service. We will look into this and see what happened on the day. We apologise again for this, and thank you for your continued loyalty to Clockwork.

Rated 5 out of 5 stars

Great removal completely down to the…

Great removal completely down to the two guys who went above and beyond. Great attitude and nothing too much trouble. Can’t believe I didn’t get their names, they were just too busy. A big thank you.

August 31, 2023
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Reply from Clockwork Removals and Storage - Perth

It is a pleasure. Don't worry we will pass this onto the branch.

Rated 1 out of 5 stars

Broken furniture from moving

I used this company to move my belongings from one home to another. The guys were nice enough but after the move I noticed my sofa was broken and unusable. I contacted the company to say that it had clearly been broken in the move as I hadn’t used it since as I was away dealing with a death in the family. When I contacted them they said I didn’t contact them soon enough but I explained the situation and they didn’t get back to me despite my many attempts to contact them. I didn’t even get an apology.

February 27, 2023
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Reply from Clockwork Removals and Storage - Perth

Hello, thanks for getting in touch. The customer reference number you sent over does not exist and we do not have a customer on our CRM system under your name/email. Could you please double check the reference number you submitted to Trustpilot so we can get back to you on this. Best wishes, Clockwork.

Rated 5 out of 5 stars

Above and beyond

I called on the Monday morning and they were able to squeeze me in on the same day really going above and beyond my expectations, would highly recommend

May 3, 2023
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Reply from Clockwork Removals and Storage - Perth

This is brilliant, we really try and be as flexible as possible for all our lovely customers.

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. The
process was made to be relaxed and easy by the removal team. Arrived in good time, with good customer service and carried out the home move no issues.
Would highly recommend.

April 12, 2023
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Reply from Clockwork Removals and Storage - Perth

Thanks so much for the recommendation, we really appreciate you taking the time to review our services.

Rated 5 out of 5 stars

Great service

Accommodating and hard working. Nice team all round.

March 30, 2023
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Reply from Clockwork Removals and Storage - Perth

Brilliant - we pride ourselves on our wonderful crews!

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