Clockwork Removals and Storage Reviews 

1,559
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional staff. Customers consistently praise the staff for their helpfulness, efficiency, and careful handling of belongings, making the moving process seamless and stress-free. Many also appreciate the clear and reasonable pricing, as well as the reliable delivery service, with items arriving as planned and on time. However, some customers experienced issues with damaged items, particularly during storage or delivery, and noted instances of unprofessional conduct from some removal personnel. These concerns included items being unwrapped, scuffed, or broken, and in some cases, a lack of sufficient manpower or care during the moving process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the company for its... See more

Product

Customers had ambiguous experiences with product, with many reporting that their items arrived in good... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency and... See more

Price

People report positive experiences with pricing, often describing it as clear, reasonable, and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clockwork & Shaun are great, they assisted with the collection of an electric bike from Orkney to the mainland. Very efficient, one phone call, one email & that was it sorted with no hassle. Clear pr... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Clockwork removals as part of our move out of London. They were accommodated our ever changing timetable brilliantly. The initial quote was done via video chat, wh... See more

Company replied

Rated 5 out of 5 stars

I rate Clockwork Removals very highly for their staff, both in the office and with removals. I had 2 separate removals during the past few months, and in both cases the removal men were efficient, f... See more

Company replied

Rated 5 out of 5 stars

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

Promotion box for Clockwork Removals and Storage

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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(1,559)

212 reviews in the last 12 months

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Rated 1 out of 5 stars

We contract Clockremolvals and Storage …

We contract Clockremolvals and Storage we contract the Insurance for eventual issues and they damage our new fridge and said it’s our fault because we packaged……unbelievable

February 10, 2026
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thank you for your feedback. We’re really sorry to hear how disappointed you feel about this situation.

When our team arrived, the fridge freezer had already been shrink-wrapped, so they weren’t able to fully inspect it, although photos were taken at the time.

We completely understand how frustrating this outcome is. As outlined in our terms, items packed by the owner are covered differently by insurance, which is why the claim was not successful.

We genuinely regret the upset caused and would be happy to discuss this further with you directly.

Rated 5 out of 5 stars

Move made joyful

The guys were great, professional and helpful.

The communication and process was simple but effective.

February 19, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for reviewing our services.

Rated 5 out of 5 stars

Great service

Great service! On time,very helpful and efficient. Nothing was too much trouble.

January 12, 2026
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Reply from Clockwork Removals and Storage

This is great to hear. thanks so much for reviewing us.

Rated 5 out of 5 stars

EXCELLENT SERVICE AND SO PROFESSIONAL

EXCELLENT SERVICE AND SO PROFESSIONAL AND EXTREMELY GOOD VALUE FOR MONEY. NOTHING WAS TOO MUCH TROUBLE. MOVING HOME IS ALWAYS STRESSFUL BUT CLOCKWORK MADE EVERYTHING SO EASY AND STRESS FREE . THOROUGHLY RECOMMENDED THIS COMPANY 👌 👏 👍

February 25, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the wonderful review and recommendation.

Rated 5 out of 5 stars

Excellent staff

Excellent staff, nothing too difficult for them, very smooth move, highly recommend

March 5, 2026
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Reply from Clockwork Removals and Storage

Thanks for the review an recommendation.

Rated 5 out of 5 stars

How moving house should be

Everything was a positive about this company - the guys doing the hard graft were professional, punctual, efficient and pleasant. Not a single thing was damaged. Other staff were helpful and easy to deal with too. Pricing was competitive and the whole thing went - as you would hope - like clockwork! Would not hesitate to recommend Clockwork if moving house.

February 17, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for this wonderful feedback. Please don't hesitate to get in touch if you need us again.

Rated 5 out of 5 stars

great experience !

have used Clockwork twice and both times they were professional courteous and well versed on storage and packing

February 19, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for your review.

Rated 5 out of 5 stars

Simply the Best

Great company brilliant 2guys who move ed us from Sheffield to Derby all the staff from the office to the Boss were great made our move easy

February 17, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the feedback.

Rated 5 out of 5 stars

Absolutely fantastic from start to…

Absolutely fantastic from start to finish the guys work so hard not one thing got broken in the move or scratched ,cannot recommend them enough.

February 27, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Rated 5 out of 5 stars

Great team moved us with no issues

Great team moved us with no issues. The movers worked quickly and carefully and placed all items in appropriate rooms on unloading.

February 4, 2026
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Reply from Clockwork Removals and Storage

Thanks so much for your great review.

Rated 5 out of 5 stars

Great service

Great service. Removal chaps very helpful. Nothing too much trouble.

February 19, 2026
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Reply from Clockwork Removals and Storage

Brilliant to hear - thanks so much for your review.

Rated 5 out of 5 stars

Highly recommend. Thanks to the team.

The team were amazing from beginning to end. Able to accommodate a relatively late booking, arrived very promptly on the day and said ‘you can sit back and relax and we’ll sort this’. Great communication and friendly team on the day, nothing lost or broken, and all competitively priced. Can’t recommend highly enough! Thanks to the team for making - what could have been a very stressful day - a breeze.

February 27, 2026
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Reply from Clockwork Removals and Storage

This is all great to hear, thanks so much for the review and recommendation.

Rated 1 out of 5 stars

Ruined clothes, damaged bed, no compensation

Received a very disappointing removal and storage service in London. Removal men said my clothing that needed hung would be hung up while in storage (for 5months). On receiving my things after 5months in Clockworks storage, the clothes were both damp and creased beyond use.
I contacted Clockwork and was informed the relevant staff had already been let go due to not meeting standards. However Clockwork are not willing to take any responsibility for their poor/lack of service storing my clothes. After spending thousands of pounds they will offer me £40 as goodwill.
They will not pay the cost of drycleaning the clothes. I appreciate accidents can happen/poor staffing but their lack of approach to rectifying this is disappointing.
Additionally the second set of removal men rebuilt my bed and damaged it.
Very disappointing considering they were happy to take thousands of pounds of my money.
Was recommended them by an influencer neighbour who received their services for free. Disappointing they let down paying customers.
No complaints process available.

December 15, 2025
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

We’re very sorry your experience with Clockwork did not meet expectations. Receiving damaged clothing and issues with your bed is unacceptable, and we apologise for the inconvenience caused.

While the staff responsible are no longer with us, we acknowledge this does not undo the impact on your experience. Our Branch Manager has been in contact with you via email and is actively seeking a resolution. We are also reviewing our processes with senior management to prevent similar issues in the future.

Rated 5 out of 5 stars

Excellent Service!

Thankyou so much, for the team at clockworks. I was left with a hefty bath on my drive that needed transporting up a flight of stairs. Jade was so understanding with the issue l had and promptly forwarded me a very reasonable quote. Lee and Joe who were very friendly and were really patient and careful when moving the bath on the steep stairs and narrow turnings. They made the whole process stress free. I absolutely recommend this company and will be using them again in the future. A lovely experience overall.

March 9, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

This is great to hear, thanks so much for reviewing our services. We look forward to assisting you in the future.

Rated 5 out of 5 stars

Fabulous service from Clockwork…

Fabulous service from Clockwork Removals South London when we recently moved from Surrey to Kent. Gary, Tony and Max were very professional and also friendly too. Given that house moving is stressful, they certainly put our minds at ease and took a lot of care with all our furniture. Can highly recommend!

February 23, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Rated 5 out of 5 stars

Brilliant! Price and service, & accepted payment from The Royal British Legion

Brilliant service from the Sheffield team. The survey for the quote was professionally conducted by Dean, yet friendly and approachable, his knowledge and experience matched his mature manner.

Extremely proficient and incredibly reasonably priced given the distance involved.

A HUGE thank-you to the company and Kelly for not only allowing the bill to be settled by The Royal British Legion, but for allowing a deferred settlement due to the uncertainty posed by the other party involved.

The removal team on the day were magnificent!
All the very heavy terracotta pots were handled with care, as were all my other belongings.

Dave went above and beyond his job on the day by helping move a large cane chair into the diabolically small hallway that was not on the original job sheet.

They made a challenging day a lot easier, and patiently worked around the gas safety check that my landlord requested.

I can't thank yous enough. Please be assured that although not all names have been remembered, all the hard work from those involved has, and will not be forgotten.

I wish you all the very best,
Sam R

March 2, 2026
Unprompted review
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Thanks so much for taking the time to leave such a wonderful review, we really appreciate it.

Rated 5 out of 5 stars

Great service from start to finish

Thank you to Clockwork Removals, Sheffield for making our house move stress free. The lads were absolutely brilliant, highly recommend.

January 12, 2026
Clockwork Removals and Storage logo

Reply from Clockwork Removals and Storage

Our pleasure, thanks for the review and recommendation.

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