Clockwork Removals and Storage Reviews 

1,559
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional staff. Customers consistently praise the staff for their helpfulness, efficiency, and careful handling of belongings, making the moving process seamless and stress-free. Many also appreciate the clear and reasonable pricing, as well as the reliable delivery service, with items arriving as planned and on time. However, some customers experienced issues with damaged items, particularly during storage or delivery, and noted instances of unprofessional conduct from some removal personnel. These concerns included items being unwrapped, scuffed, or broken, and in some cases, a lack of sufficient manpower or care during the moving process.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the company for its... See more

Product

Customers had ambiguous experiences with product, with many reporting that their items arrived in good... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency and... See more

Price

People report positive experiences with pricing, often describing it as clear, reasonable, and competitive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clockwork & Shaun are great, they assisted with the collection of an electric bike from Orkney to the mainland. Very efficient, one phone call, one email & that was it sorted with no hassle. Clear pr... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Clockwork removals as part of our move out of London. They were accommodated our ever changing timetable brilliantly. The initial quote was done via video chat, wh... See more

Company replied

Rated 5 out of 5 stars

I rate Clockwork Removals very highly for their staff, both in the office and with removals. I had 2 separate removals during the past few months, and in both cases the removal men were efficient, f... See more

Company replied

Rated 5 out of 5 stars

From our first contact with Clockwork our feeling was what we needed was of paramount importance to this firm. We were asked for our opinion all the way through the initial process, and at the sam... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout the UK for individuals, families and businesses. We have a network of branches across the country as well as an international service centre to help our customers relocate all over the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

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Award Winning Service | 25 Years Experience | Industry Accredited

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,559)

212 reviews in the last 12 months

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Rated 5 out of 5 stars

Clockwork Removals…

Great team of movers from clockwork removals Glasgow. They do everything for you. Didn’t have to worry about anything as these guys had the job done in a flash. Would highly recommend.

December 8, 2025
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Reply from Clockwork Removals and Storage

Thanks so much for the feedback, we are delighted to hear this.

Rated 5 out of 5 stars

No surprise the reviews are so high for this company

My mother has cognitive issues and the removals team at clockwork performed like thier name suggested. I had to liaise with the removal persons from abroad and my mother did not lift a finger and her and I were kept updated every step on the way. Would recommend 100%. Marie from the office also needs a special mention for all of the work she did behind the scenes. Thanks again

January 8, 2026
Unprompted review
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Reply from Clockwork Removals and Storage

Our pleasure, thank you so much for taking the time to review us.

Rated 3 out of 5 stars

Avoid for Overseas Moving

Overseas move was less than optimal. Packing crew onsite was excellent but what happened after removal was questionable. Consolidation of boxes occurred without recording which resulted in confusion and damages.Many furniture pieces arrived to destination very damaged. Fortunately, I had marine insurance but only recouped 40% of value of damages.

July 11, 2025
Unprompted review
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Reply from Clockwork Removals and Storage

Thank you for taking the time to share your feedback. We are pleased to hear that you found our packing crew onsite to be excellent, as we take great pride in the care and professionalism of our teams.

We are genuinely sorry that the remainder of your move did not meet your expectations. Your feedback has been taken on board and is being used to review our internal processes.

Thank you again for your comments, which help us improve our service. We wish you all the best in your new location.

Rated 5 out of 5 stars

Long term storage and shipping…

I've had my goods in storage for probably 13years. The goods have been shipped abroad. Everything is in great condition and the agents abroad were very efficient too.
I appreciate all the help while getting the items shipped and the great care while the items were stored. First class.

January 6, 2026
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Reply from Clockwork Removals and Storage

Our pleasure, thanks so much for taking the time to review our services.

Rated 5 out of 5 stars

Great experienced team and very efficient

Excellent team, really efficient and careful and respectful and polite. All spoke english and were friendly and would highly recommend them to anyone thinking of moving.

December 16, 2025
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation.

Rated 1 out of 5 stars

Unprofessional - would never recommend this removals company

Used Clockwork for storage but one storage container was omitted when household goods were shipped overseas. Excuse was "sorry, we forgot to include it". No compensation or apology offered.
Standard of packing was highly unprofessional - loose items in boxes with no packing paper resulting in damaged items.
Would never recommend this company.
Edit:
The reference to shoddy packing was for a subsequent consignment from Orkney handled by Clark and Rose. 2 packers were sub-contracted from Clockwork and boxes packed by one of these packers was where damage occurred.

April 13, 2025
Unprompted review
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Reply from Clockwork Removals and Storage

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations.
Packing of the goods was completed by a third party prior to collection, and was not carried out by our team. We acknowledge that an issue occurred during storage, which we addressed as soon as it came to our attention. We do apologise for any inconvenience caused.
We take concerns about service quality and care of goods very seriously, and your comments have been passed to our team for review.

Rated 4 out of 5 stars

Items Secure and Safely Delivered

Stored items in Inverness for a over 6 months and an affordable rate. There was an issue with delivery which resulted in a delay of around 2 months. However, Clockwork delivered my items safely and all in order, with a discount as way of apology for the delay.

I can say that once the delay was rectified, a day was set in which delivery would be made, this went without a hitch and Chester was extremely careful unpacking from the truck. Ultimately happy with this service.

December 22, 2025
Unprompted review
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Reply from Clockwork Removals and Storage

We sincerely apologise for the delay you experienced and thank you for your patience while this was resolved. We’re very pleased to hear that the issue was rectified and that you’re happy with the service you received in the end. Thank you for taking the time to share your feedback — it’s greatly appreciated and helps us continue to deliver a high standard of service.

Rated 5 out of 5 stars

We had a great experience again with…

We had a great experience again with Clockwork. James assessed and managed the job brilliantly from start to finish. Josh, Kylie, and Allan helped with the move and did an excellent job—efficient, careful, and friendly throughout. This was the second time we’ve used the company, as they did a great job previously as well. Pricing was fair with no hidden costs, which we really appreciated. We would definitely use them again and highly recommend their services.

December 16, 2025
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the review and recommendation, we really appreciate it.

Rated 3 out of 5 stars

Disappointing service from Clockwork…

Disappointing service from Clockwork when moving from larger home to smaller home out of town. Really disappointed. They were not the cheapest quote. The removals chaps were helpful and very polite but a number of things would lead me to not recommending Clockwork. Broken/dead house plants, TV broken, chair had been stood on and seat broken. All clothes were placed in boxes with no hanging rails so all our clothes extremely crumpled. There was no clear marking on boxes e.g. everyone used a different naming system - boxes named with room they came from, or room they were going into or just made up e.g. sewing room! This is not the team's fault, more lack of training. We paid for 2 sets of insurance packing damage and damage in transit the cover is very poor - e.g. price of a second hand TV suggested payout (probably cost the insurance company more to look for the cheapest TV they could find than they paid us). Also be very careful about move in times, we were delayed due to solicitors which cost us an additional £500 best to err on side of caution and agree later afternoon time so you don't have an additional bill.

November 7, 2025
Unprompted review
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Reply from Clockwork Removals and Storage

Thank you for taking the time to leave a detailed review. We’re genuinely sorry to hear that parts of your moving experience did not meet your expectations, and we appreciate you acknowledging the professionalism and politeness of our removals team on the day.
We’re sorry that your television was damaged during the move. This was reported to our insurers and settled in line with the policy terms, which are new-for-old. We’re pleased this was accepted, though we appreciate it may not have felt satisfactory given the inconvenience caused. No other damaged items were raised with us at the time or included in the claim, so we were not aware of any further concerns. The cover provided is as outlined at booking. We’re always happy to discuss cover in more detail beforehand to ensure it meets a client’s expectations.
Delays in key release are unfortunately outside our control. As outlined during the booking process, waiting time charges apply where a waiting time waiver is not taken.
We’re sorry that overall you felt disappointed, as we do strive to provide a high level of service and flexibility. Your feedback is valued and will be used to help us improve going forward. We wish you all the best in your new home.

Rated 5 out of 5 stars

Artlink: safe in their hands

I had some large, delicate wooden model ships to transport and store while we moved house. Clockwork’s specialist arm, Artlink, carefully packed, stored, transported and unpacked my ships and their perspex cases without any damage whatsoever. They knew exactly how to ensure the items were protected, and took great care in unpacking, checking the models and cleaning their cases. They are now safely on display in our new home and I’m both pleased and relieved I used them. I would highly recommend Clockwork’s Glasgow Artlink team to anyone wishing to move delicate, valuable or sentimentally important fragile items. Their staff are clearly experienced in managing such items, having worked for many years moving irreplaceable items for museums and collections.

December 15, 2025
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for your feedback we really appreciate it

Rated 5 out of 5 stars

Great service, thank you!

Kelly was brilliant and so were the guys that did our small office move. Great communication, time keeping and overall service.

December 15, 2025
Unprompted review
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Reply from Clockwork Removals and Storage

Thanks so much for the review.

Rated 5 out of 5 stars

Great removal company

The team on the whole were friendly , fast and very helpful . Didn’t even complain when we didn’t get the keys until nearly 4pm. By which time it was dark and had started to rain . Sorry guys .

November 7, 2025
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Reply from Clockwork Removals and Storage

No problem, we were happy to assist. Thanks for the review.

Rated 5 out of 5 stars

Excellent job

Guys turned up promptly. Were excellent in getting everything packed away on van and were so good with getting all the bits and pieces which we hadn't manage to get away. Also at other end all boxes/packing boxes were put away and job finished promptly. Absolutely great job. Would definitely recommend.

November 7, 2025
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Reply from Clockwork Removals and Storage

Thanks so much for the lovely review and recommendation, we really appreciate it.

Rated 5 out of 5 stars

Friendly

Friendly, cooperative and caring delivery guys.

November 28, 2025
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Reply from Clockwork Removals and Storage

Thank you!

Rated 5 out of 5 stars

Did the job as asked

Did the job as asked. One of the things during my renovations that went right.

November 27, 2025
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Reply from Clockwork Removals and Storage

We are delighted to hear this - thank you.

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