The other reviews are accurate in that it’s see through with no lining and agree that for the price there could be some lining or under skirt, at least in the chest. However I do love the style and f... See more
Company replied
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See what reviewers are saying
Bought a dress after a friend's recommendation. It arrived within 4 days of ordering but unfortunately, it was much too long (both sleeves and overall length) so had to go back. The refund to my credi... See more
Company replied
I really like the Closet dress I purchased from John Lewis some time ago & thought it relatively expensive at £130 so I was really surprised at the quality of the manufacturing. It arrived creased so... See more
Company replied
Great style poor material too thin.., closet please make another bright colour of your twisted neck with puff sleeves pleated dress I have the red version sooo beautiful have lots of closet dresses bu... See more
Company replied
Company details
- Women's Clothing Store
- Clothing Store
- Dress Store
- Formal Wear Store
- Haute Couture Fashion House
- Printed Clothing Store
About CLOSET LONDON
Written by the company
Closet London is a designed in London brand producing flattering contemporary designs and classic pieces transcending seasons.
The Closet London customer loves us for our beautiful prints, luxurious fabrics and high-quality finish on the garments.
| closetlondon.com was formerly known as closetclothing.co.uk |
Contact info
46-50 Copperfield Road, E3 4RR, LONDON, United Kingdom
- info@closetlondon.com
- www.closetlondon.com
3.7
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very good service
Good delivery time however the item had a faulty zip, I returned it and a replacement eas sent out immediately. Very good service
June 17, 2024
Reply from CLOSET LONDON
Thank you for your feedback, dear Alice! We're sorry to hear about the faulty zip but are glad we could quickly provide a replacement. We appreciate your understanding and are pleased you were satisfied with our service 😊👌❤️
As perfect as usual!
It is a gorgeous jumpsuit, very well-made and of excellent quality. I'd not expect anything else from Closet London! The fit and the style are very flattering. The legs are a bit too long, but it's nothing that can't be fixed!
June 20, 2024
Reply from CLOSET LONDON
Dear Elsa, thank you for your lovely feedback! We're delighted to hear you love the jumpsuit. We look forward to welcoming you soon ❤️
Great service and my dresses were…
Great service and my dresses were delivered quicker than expected
May 23, 2024
Reply from CLOSET LONDON
Dear Michelle, thank you for the review! We are glad to hear that you had a great experience while shopping with us. Enjoy your new dresses 😊❤️
Is there a way to lower a review to 0…
Is there a way to lower a review to 0 stars. I wrote earlier about my disappointment in not receiving notice that the gift card I purchased had been sent. Almost a week later I had to today ask the recipient if she had received the gift. The answer was no. How bad is this. You would think someone from the company would have contacted me. Not yet.
June 18, 2024
Unprompted review
Reply from CLOSET LONDON
Thank you for taking the time to leave your review, Stephen. As mentioned in our CS team's email to you, the gift certificate was not sent to the recipient due to an incorrect email address provided when placing your order. The gift voucher has now been sent directly to the recipient. Many thanks.
Reply from CLOSET LONDON
Thank you for your feedback, Margaret! We're glad to hear that you were pleased with our quick service and that the dress fits true to size. We hope you enjoy wearing it and look forward to seeing you again ❤️
Love my dress!!
June 13, 2024
Reply from CLOSET LONDON
Dear Katie, thank you for the excellent feedback. We always love to see that our customers are happy 👗🌞❤️
Reply from CLOSET LONDON
Dear Emma, thank you for your feedback, it's wonderful to know you received lots of compliments while wearing your new Closet London dress! We look forward to seeing you soon 😊👌❤️
Great customer service
Had a question regarding a dress, the customer care team got back super quick. Loved the quality of the dress!
June 14, 2024
Reply from CLOSET LONDON
Dear Mahnoor, thank you so much for your kind words!
We're delighted to hear that our customer care team assisted you promptly and that you loved the quality of your dress. Your satisfaction is our top priority! ❤️
Order no 100326455
Order no: 100326455
Dress was delivered promptly. Good service.
Unfortunately the dress wasn’t for me so I followed the instructions and returned it via Royal Mail. Have just checked tracking and it was received by them. I’m just awaiting the refund but they seem a good company so I’m not worried.
June 12, 2024
Reply from CLOSET LONDON
Dear Theresa, thank you for sharing your experience with us. We’re glad to hear that your dress was delivered promptly and that you found our service satisfactory. We're sorry the dress wasn’t quite right for you and we appreciate you following the return process.
We can confirm that the refund has been processed today ❤️
Item faulty and emailed immediately but…
Item faulty and emailed immediately but nobody has had the courtesy to respond - cannot find any telephone number to complain !!!
June 13, 2024
Reply from CLOSET LONDON
Thank you for the review, Cath. As per your conversation with our Customer Service team, please note that you responded to your order confirmation email, which is a no-reply type of email, so we never received it. We can see that you've already been sent a replacement dress.
If you need any further assistance, please do not hesitate to contact us again at customerservices@closetlondon.com.
Best regards
Reply from CLOSET LONDON
Thank you for taking the time to leave your review.
We can confirm that a refund for your return has been successfully processed. If you need further assistance, please do not hesitate to contact us by emailing at customerservices@closetlondon.com.
Took a few days from ordering before…
Took a few days from ordering before item was despatched. When dress arrived it looked a totally different shade of orange to the website. Dress was lovely and a really good quality but was quite tight fitting at the top and just a bit too small for me. I think next size up will be too big all over so will have to send back without getting a replacement.
June 12, 2024
Reply from CLOSET LONDON
Dear Kerry, thank you for your feedback. We apologize for the delay in dispatching your order and that the shade of the dress did not match your expectations and didn't fit as you'd hoped.
If you need any assistance with the return process or if you have any other questions, please don't hesitate to reach out. We're here to help ❤️
Reply from CLOSET LONDON
Dear Angela, thank you for your lovely feedback!
We are happy you loved the dress and were satisfied with the prompt delivery. Your recommendation means a lot to us ❤️
Lovely dress and variety on the website…
Lovely dress and variety on the website would purchase again
June 10, 2024
Reply from CLOSET LONDON
Dear Mimee, thank you for the review! We can't wait to see you again ❤️
Had to send item back as it had a stain…
Had to send item back as it had a stain on the front. Looked like the item had been used as it came in shabby packaging , in a sellotaped bag. Nit the quality I was hoping for!
June 7, 2024
Reply from CLOSET LONDON
Thank you for your feedback, Rebecca. We're very sorry to hear about the condition in which you received your item. This is certainly not the quality or experience we aim to provide. Your feedback has been forwarded to our quality control team to prevent this from happening again 🤗
Easy to order and delivery quick.
Easy to order and delivery quick.
Unfortunately dress was unsuitable but easy to return also...
June 7, 2024
Reply from CLOSET LONDON
Dear Ruth, thank you for sharing your shopping experience. We hope you will shop with us again and find something you like. If you need any assistance or have any questions, feel free to reach out ❤️
My Order
I bought a dress which arrived on time, the quality of the dress was good, sadly I had to send it back because the cleavage was slightly bigger and was bending on one side.
June 4, 2024
Reply from CLOSET LONDON
Dear Aisha, thank you for sharing your feedback. We are glad to hear that your dress arrived on time and that you found the quality to be good. However, we're sorry to hear about the issue with the cleavage fit. We strive to ensure all our garments meet high-quality standards, and your feedback helps us improve ❤️
Reply from CLOSET LONDON
Dear Ranjana, thank you for your feedback. We are sorry to hear about the issue with the cleavage fit. We strive to ensure all our garments meet high-quality standards, and your feedback helps us improve ❤️
Stunning - fits like a glove
Georgeous outfit with a great fit and fabric.. ordered in my usual size for a fancy event last minute…turned up bang on time and garnered much praise!
June 5, 2024
Reply from CLOSET LONDON
Dear Nivedita, that sounds fantastic! We are glad to hear it worked out so well for your event! 😊👌❤️
Fast delivery
Fast delivery, dress is a beautiful colour, great quality little long on me but not a problem can't wait to wear to a wedding in July
June 4, 2024
Reply from CLOSET LONDON
Dear Amanda, that's wonderful to hear! We are delighted to hear that the dress arrived quickly and that you're happy with the colour and quality. It sounds like it'll be perfect for the wedding in July! Enjoy wearing it! 😊👌❤️
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