Deceptive Practices
Got a call from them telling me they were the tech services company for Norton Lifelock. They noticed unusual activity on my laptop while monitoring. I was a victim of multiple hacks, and my info was being used to get on various sites, including child porn sites. They could give me 24/7 protection with a lifetime plan of $2999.99 or a three year plan for 1999.99. I fell for it and bought the lifetime protection plan. The rep "performed" a deep scan (2 hour) that was to remove all access. I later thought there was something shady as I am a Norton customer. I did a search on the company and found a similar experience here. I then called Norton. Norton has no contract or dealings with this company. I was scammed. I contacted my bank's fraud department and they initiated an investigation. While checking the status of the dispute on 02/10/26, Cloudgiant made two unauthorized attempts to use my debit card data to collect the money. This opened up two more disputes. The first two were ruled in my favor, but the third is still being pursued. On 02/23/26 I was working on my taxes using my laptop and desktop. Suddenly the laptop cursor was moving on its own. I was not near it. Simultaneously I began getting calls from the Cloudgiant phone number. I did not answer. The cursor continues moving to and fro. I called Norton to report it. Norton has an option to put the call on one's computer screen. Twice the cursor moved and cut off the call to Norton. The screen went black except for a window that displayed error messages, and Cloudgiant's tech support number, and the tech repository number kept calling. I shut down the computer so I could call Norton. They did a full deep scan and some tweaks. Basically Cloudgiant installed hijacked my computer and were trying to extort money from me. Cloudgiant is a real company out of Canada, but they are slimeballs.