CloudScape Connect Reviews 

Excellent customer service and technical help from very friendly staff. They helped me to set up my router after I inadvertently set it back to factory settings! Talked me through every step and Even for a technophobe like made it easy. Thank you Cloudscape Team

You always have to remember that the ISPs are at the mercy of BT infrastructure and Open Reach maintenance. My previous ISP sold their telecoms business to a large company and tried to sell my 10 years plus direct debit loyalty with it so I moved to Cloudscape. I had a problem in the beginning because the junction box which connected the block of 12 flats in which I live and the Green Box/ Exchange which seemed to have had a long term fault. Cloudscape detected this, called out Open Reach and a wonderful engineer came along who doggedly pursued the problem but in the end it was that Junction box. Throughout, CS was brilliant going the extra mile to keep me in the loop and eventually talking also to the engineer, and me through authentication and getting me the signal. My computer (wired) picked it up, my wired internet radio picked it up and my wireless internet radio picked it up. I’m 70 this year (2021) and those radios are important to me.

Access to Customer Service is excellent, no automated nonsense, real people on the line, first class communication skills, friendly, professional, knowledgeable. Administrative competence (Direct Debit; the bank was saying one thing CS was saying another but CS was right and the bank was wrong), Technical ability, and most importantly they deliver the signal. In the end that is the relationship that I want; I get the signal, you get the money we leave each other alone and live happily ever after. I don’t need speed and I’m not price sensitive I just want the signal to be stable. I opted for Fibre 20/2 cos all I need is email, a bit of surfing, and buying on ebay cos I don’t watch or download movies. Ok I haven’t been with them long but the initial experience has given me a lot of confidence in them and if I need to cut them some slack in future, I will.

I’m glad I found Cloudscape and I was lucky to do so because many listings do not list them. Would I recommend them? Yes I do recommend them.

We are on our third month of telephone service with Cloudscape and have had no problems whatsoever. We get a monthly bill by email and can view it without having to log in and remember passwords. If I need to speak to someone I just pick up the phone and can speak directly to a helpful human...no automated call handling!
Really refreshing customer service and much nicer than supporting the big telecom giants :)

Its very difficult to convey just how bad the service from this company is.....they have so far blamed Open Reach, my previous ISP, my mobile phone manufacturer, my wife's mobile phone manufacturer, my company's IT Dept. Remarkably the wi-fi for all these devices works perfectly fine in cafes, tethered to my work phone etc; in fact the only broadband they won't work with is the one I am paying for from Cloudscape. Lost track of the hours of my life I have spent trying to resolve the issue....

Absolutly recommend this company any problems they are so helpful they answer by the second ring and dont fob you off like the big companies the prices are excellent and service second to none.

A Breath of Fresh Air
I do not usually write reviews but I have been so impressed with Cloudscape over the last couple of weeks I felt it was the least I could do. My Mother’s land line, and hence her lifeline, was disconnected in error when our own lines were migrating from Talk Talk to Sky. Hours ran into days talking to their call centres leaving me in total despair. The contrast with Cloudscape could not have been greater. They were fast, efficient, very knowledgeable, personable and not a call centre in sight. They took a genuine interest in trying to resolve the problem despite gaining little themselves and for that I cannot thank them enough.

Today there was a major fire in the Newcastle Central exchange. My mums landline was cut off. Being very elderly and a priority customer she is dependant on her phone. I rang Cloudscape and was greeted by Kevin. This is how all customer service should be. He was so helpful and tried his best to keep us informed every step of the way, ringing back frequently to update us. Mums phone was eventually re routed through another server exchange and phone line reinstated. Kevin went above and beyond to help so a big thankyou to both him and cloudscape for the superb service.

Fast connection. Cheap rates for phone calls. Extremely fast in resolving the few problems that occurred. All contact handled by friendly, professional and knowledgeable people.

We have been with this ISP for over two years. The service provided is second to none. Their customer service is unlike any other ISP. If you still value personal and immediate remedy to any query or problem that may arise then this company will fulfil your expectations.
I can not recommend them enough.

Brilliant service as usual. It's not often possible to praise a company for continuous great service but I've been with Cloudscape for a number of years now and service has been faultless from the start. Customer Services staff go out of their way to explain things clearly (including my unexpected finding that my internet and "landline" phone at my new house would be FTTP and VOIP only). The excellent support from the Technical Head, Kevin ensured a painless transfer of my account and fibre connection at my new home - the one headache I didn't have to deal with on moving day was the worry of internet connection! I was up and running within 24 hrs of moving in!! (Might have been a little longer if my router hadn't already been compatible but I would still have been pleased with probably a 48-72 hr connection and Cloudscape sorting out the router)! Needless to say I have absolutely no plans to consider switching provider - again it's rare to have been able to find a company (particularly an ISP!) that I can have so much confidence in!

Best ISP I have ever had. Straightforward to deal with, pick up phone right away, happy to engage at all levels, correct things quickly when mistakes are made and go out of way to resolve any issues. Broadband is so far stable and fast. A most excellent company ran what appear to be honest and helpful people.

Cloudscape - excellent service. They answer the phone directly and their technical support is very diligent, competent and focussed. They offer superb value for money and are a huge improvement on my previous ISP. They're easily as good as Zen (who I was with a couple of ISPs ago and who were also very very good) but Cloudscape are more affordable.

Top service - no queuing for 30 minutes to speak to BT or TalkTalk only to find they don't care, just phone calls answered immediately and problems solved as soon as possible. Big providers cannot even come close to the speed with which Cloudscape can react.

Also, very cheap line rental, consistently good speeds and a dedicated team on hand to help. Can't beat them.

CloudScape's services are superlative. It took a while to solve some initial issues with BT, requiring three separate visits from BT. None of this had anything to do with CloudScape, who handled communication and scheduling absolutely brilliantly. They patiently fixed all issues with subpar speed until we reach the correct speed. They were always very responsive and courteous.

Once things were correctly setup, I never experienced any problem or noticeable downtime with their service. I can safely say for the six months I have been with them I have enjoyed the best internet I have ever experienced.

From the start of the sign-up process through to today, 2 years or so later, I have been impressed with the quality of service from both the company and it's network.
There have not been continual price rises, in fact there hasn't been one yet, please note Sky & BT!
There hasn't been continual performance issues with the broadband.
The phone service has been perfect...please not BT!
However, the true measure of a company can only be ascertained when there is a problem and their customer service team and process is called into action.
I have only needed support on one occasion, due to a network outage. Raising a support ticket via my mobile phone, I had a phone call within minutes, was advised of the issue and the resolution efforts underway and was kept updated, as promised, until the issue was resolved. No being fobbed off with excuses, continually missed appointments or call backs or having to go through the same old script with a different call centre employee every time I called!
So, yes I enthusiasticallyand wholeheartedly recommend these guys!!!

After 2+ years with Cloudscape Connect as my provider , I have to say Sky, BT , Talk Talk Just dont cut it. I get a personal service when I need to get in touch and my bill has even reduced on some months. I have just gone through a horrible upgrade to my nearest green boxes (OpenReach) and my line became very unstable. Cloudscape support did what they said they would and changes were made by those powers from BT. I now have stable rural internet with ping rates of London 8ms, Amsterdam 23ms, New York 77ms. Fantastic !! next to no jitter and my VPN to work is like im at my workstation 30miles away. oh and the kids are happy with their phones and yep my son's fortnite is seamless.
No provider is perfect all the time but Cloudscape Connect goes that extra mile to get it right . I would recommend to anyone outside of the M25

We moved our home phone and broadband internet from BT to Cloudscape over a year ago and the service has been great. Not only is it reliable and cheaper than BT but the technical support whenever we have had a problem has been really, really good. Whenever we have had to call them the engineer Kevin Peel has rang us back quickly, usually within a few minutes and sorted our problem out effectively whether it involved getting BT to fix a faulty line or talking us through a router update that we could not get to work without help. We are really glad we moved to Cloudscape - they are always very helpful and easy to deal with which takes a lot of the stress out of dealing with internet problems.

I moved to this company 2 years ago because I had a speed issue with BT. I was promised by cloudscape that they would persist on my speed issue until it was resolved, two years later I am still waiting on them resolving it, with 6/8 SFI engineers been sent. My annual leave wasted. And all they say is we will send another engineer. After much dispute with them I now get short answers and I also get them not answering their phones to discuss my matter further. In fact this is an answer I got from the head technician Kevin Peel.

"In the recent email trail you will see the comments from Openreach, they tell you we are following the correct process.
We have given you two options.

1/ Another SFI to try and prove a port issue.
2/ A new line and wait for an available port.

Please choose one.
If 1 then I need availability options.

I will not be drawn into any further tit for tat arguments."

There is no Hello, no kind regards in fact a total lack of customer respect. So yes if you want to be treated like dirt on the bottom of someone's shoe by all means join this company.

I NEVER asked for it not be charged that was your call. And just because you're not charging do you think that gives you the right to leave it for two years and not do anything with it..????

Unfortunately only give them 4 stars because I am not getting anywhere near the speed I should be getting for standard fibre. "Our Standard Fibre broadband supports speeds up to 40mbps download and 10mbps upload (a speed estimate will be provided before you order). Our network is one of the fastest in the UK and with 1:1 contention, no speed throttling or packet shaping". With my previous provider EE I got download speeds of no less that 27Mb/s and upload speeds of 8Mb/s minimum. However, now only getting 22Mb/s and 3 Mb/s which is pretty poor for fibre optic. Customer service has been good and timely, I have no complaints there at all. However, really not a happy bunny with service level so contemplating on switching to another service soon :(

They're not the cheapest but you get what you pay for: excellent and immediate service when needed. At anytime to my experience. And on the very odd occasion when things don't work they fix it quickly either by phone or visit. It's easy to forget the headaches and frustrations I used to have with previous broadband suppliers because they are a thing of the past - two years ago. Don't sit there cursing, go to Cloudscape. Its the best thing I ever did for my domestic communications including two smart TVs.