Clouvider Limited Reviews 

89
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

payment methods too hard to use when i finally managed to figure out how to use the Chinese payment not even a hour later my account got suspended with no emails at all

Rated 5 out of 5 stars

Clouvider is absolute top-tier. Their servers are technically flawless, intuitive, and 100% reliable, but what truly sets them apart is their human touch. We feel completely safe and secure with the... See more

Rated 1 out of 5 stars

I am extremely frustrated as I am currently locked out of my Clouvider account and cannot manage my active VPS/server.The self-service "Forgot Password" function is completely broken for me, and when... See more

Company replied

Rated 1 out of 5 stars

Signed up for a cPanel account claimed to be HA - The service did not offer a basic NodeJS support. I submitted a cancellation. While asking for refund I was given a 19 GBP credit not as a "Good G... See more

Company details

  1. Web Hosting Company
  2. DNS Provider
  3. Email Service Provider

Information provided by various external sources

UK-based connectivity, cloud hosting and dedicated servers provider. State-of-the-art London datacentres, enterprise class servers and distributed storage tech for genuine 100% uptime.


Contact info

2.8

Average

TrustScore 3 out of 5

89 reviews

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No recent history of asking for reviews

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Replied to 40% of negative reviews

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2.8

All reviews

(89)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Heart-warming customer service

I'm a user from China who participated in LET flash sale for the first time and successfully purchased a limited number of servers from clouvider.
I chose to set up the server in LA based on my experience, but I encountered network connection problems in actual use, and after inquiring, it was a connection problem between China and the US. So I gave feedback on my work order and asked if I could migrate. clouvider responded quickly to my feedback and helped me migrate the VPS, thank you very much, I've been using VPS for 6 or 7 years now, and even though it's the first time I've used clouvider, the response from the customer service and the configuration of the server panel is amazing, it's a company that serves from the heart!

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great provider, fantastic network

I'm a return customer. Keenly priced services (new VPS range in particular) with a solid, fast network. VPS was provisioned instantly upon payment. I had some minor billing related queries that were answered in minutes.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Having used Clouvider in 2018 for…

Having used Clouvider in 2018 for Dedicated Servers, I was pleasantly surprised to see their new VPS offering email that came through. I immediately signed up back and provisioned a small VPS to test with initially.
Everything has been doing well, and hopefully will be moving some other services back over to them shortly as upgrades / replacements to some of my older hardware.

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing performance for a fair price

I recently ordered a vps from the new clouvider vps line and received it within a very short time. At the beginning I needed two custom ISOS, which I applied for via the support. Within less than an hour they were provided and my other questions were professionally answered. The performance of the virtual machine is amazingly good and the network is a dream. I can only recommend Clouvider to anyone looking for a VPS for a productive environment!

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

AMD VPS Server

I ordered one of the new AMD VPS servers, The process was easy and the server is very fast. I have no complaints yet! I have used the Clouvider network for over a year in London and have been happy with the uptime.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

We signed up roughly around a year ago

We signed up roughly around a year ago. Brilliant offers and very reasonable priced. we managed to get ourselves a great spec dedicated server and basically no issues or problems. support is friendly and straight to the point, and feel comfortable knowing the level of support is there should we need it. I would highly recomend Clouvider to others.

January 1, 2023
Rated 5 out of 5 stars

Unbelievable level of support

I can not express enough how good of a provider this company is. They will go the extra mile to make sure that you are taken care of, to the point of helping with a network routing issue that resulted in degraded latency. Within minutes, the issue was promptly resolved. Their ticketing system is pretty much a live-chat while they're open, and although they have a few limitations in terms of upgrading/downgrading hardware (such as adding hard drives), it is justified as they use blade servers and isn't as easy as it sounds. I highly recommend using them for their strategic peering, location, and support.

November 3, 2022
Unprompted review
Rated 5 out of 5 stars

Fast, Polite, and Clear Explanations of Service

I was very appreciative of the representative taking the time to explain things clearly for me about network complexities I was unfamiliar with. Further, response times were instantaneous. It is these sort of things that I take into consideration when selecting providers to do business with and will continue to use Clouvider for my dedicated server needs.

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great network, great support, great pricing.

From an absolutely rock solid network to the latest hardware and always excellent support - I am delighted with my servers from Clouvider.

I originally switched to them when they opened their Manchester location as this was high on my wishlist. Since then I couldn't have been happier with the service I've received. The pricing offers excellent value and I look forward to growing my business with them.

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you so much for all you do for us!

Extremely grateful for Anthony's help today!!

Excellent communication and quick to jump in and assist when I couldn't quite get things right.

Your support staff is incredibly helpful, professional and kind.

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Data center Tech now a customer

I have been a data center technician for many years. When I first got the call to do some work for Clouvider, I was taken aback at the construction of their network. THIS was how one should Build a network!!!! Fast forward a couple years, and I am now a customer of Clouviders. While I still marvel at the network, what sold me was the Support. (It's Actual SUPPORT! ) That said, it is a network for Pros, built by Pros. Some of these comments are obviously Not from Pros, lol. Happy customer, and I have the opportunities to host with ANYone, but I Love exactly where I am at.

July 20, 2022
Unprompted review
Rated 4 out of 5 stars

Issues with onboarding

When we I first used their service, my purchase was flagged, and unfortunately there was little information available in the email (might be a good idea to include the basic idea of what went wrong in the email body), however as soon as I opened a ticket, the support team were on it, explained the issue to me, and were incredibly helpful the whole way through!
Thank you for a much easier support journey than some of your competitors!

April 19, 2022
Unprompted review
Rated 1 out of 5 stars

No refunds, ridiculous policy

Signed up for a cPanel account claimed to be HA - The service did not offer a basic NodeJS support. I submitted a cancellation. While asking for refund I was given a 19 GBP credit not as a "Good Gesture".

Any hosting company that respect clients must have a 30 Days money back instead of referring to conditions pre-written to suit your needs.

Avoid this Greedy Company there are much better friendly ones out there.

April 18, 2022
Unprompted review

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