Happy with phone received seems to b working fine so far Not happy with my old phone sent to you with quoted price been changed once you had it and i didnt ecrpt the new price and asking me to pay £... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Made an order from Canada, and the process was painless amd easy, with good tracking through Shopify's Shop service (though well, it's Shopify). Docking 1 star cause I was rather confused and couldn't... See more
Everything was great except for delivery charges. It could have gone with Royal Mail - it was just put through my letterbox anyway - a lot cheaper. The dongle itself is great, happy with it!
Company replied
Was a little wary since some reviews said orders tended to get cancelled, but mine went through fine. Good price, quick delivery and happy with the condition of my refurbished phone. I went for "good"... See more
Company details
Written by the company
A UK based specialist of smartphones and associated mobile technology, including, tablets, connected home equipment and dash cams. Established in 1992, Clove technology has a strong presence in the mobile space and are recognised partners and resellers with many of the leading brands including Samsung, Motorola, Sony, HTC, BlackBerry and many more.
Contact info
Unit 12 Alder Hills Industrial Estate, BH12 4AR, Poole, United Kingdom
- 01202 552936
- sales@clove.co.uk
- www.clove.co.uk
3.9
Great
424 reviews
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This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically takes over 1 month to reply
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Card verification needed resulting…
Card verification needed resulting delay on shipping
January 2, 2025
Reply from Clove Technology
Hello Yasir, many thanks for the review. Our records show that there was a disparity between your location and your billing address, hence the need for further verification to mitigate risks. You were then given two choices to either pay via PayPal or bank transfer. Once your ID was verified, your order was processed and shipped promptly. Kindly note that we have to take these security measures to avoid possible losses in the best interest of everyone involved.
We appreciate your order and we hope you enjoy using your new tech as we look forward to serving you in future.
Full marks for information, customer responsiveness and price
I ordered a phone on Christmas day. I got an email reply a couple of days later explaining why there would be a delay fulfilling my order. Yet it still arrived before the day they quoted.
I was really pleased with the care they took and the promptness of their service.
Their price was very competitive too.
Also their web site explained that new phones only operate in specific global regions - which is something I didn't know and which I haven't seen explained anywhere else.
January 2, 2025
Reply from Clove Technology
Hello Paul, many thanks for the positive review. We are happy to hear that you received your order in good time. We hope you enjoy using your new product and we look forward to serving you with more tech in future.
Reply from Clove Technology
Hello Bernie, thanks for the positive review. We always aim to satisfy our costumers in the highest possible standards. We are happy we didn't disappoint you as we hope that you enjoy using your new product and look forward to serving you with more tech in future.
Reply from Clove Technology
Hello Christopher, many thanks for the positive review. We are happy to hear that you received your order in good time. We hope you enjoy using your new device and we look forward to serving you with more tech in future.
ordered on ebay and they just cancelled…
ordered on ebay and they just cancelled with no reason given
they claim they have reached out to me to offer a resloution that is false i have contacted multiple times with no answer
January 6, 2025
Unprompted review
Reply from Clove Technology
Hello Gav, thanks for the review. We are sorry to hear that your eBay order was cancelled. However, we are unable to verify your claims as we have reached out to you for the details of your order, but received no response from you. If you wish to pursue this further, kindly send us a message on eBay and we will be happy to offer a resolution. Hope to hear from you soon.
great quality
device in expected condition, good price and i was kept up to date on delivery. satisfactory!
December 27, 2024
Reply from Clove Technology
Hello Alberto, many thanks for the positive review. We do hope you enjoy using your new device. Rest assured that we are always at hand to offer satisfactory services on everything tech.
Dodgy.
I ordered a Intel I7 CPU on the 31st of December and it was cancelled today (2nd January) for a quote "Stock issue" despite the product still being in stock on the website. My order should have been completed. I have send an email however I have not received a reply as of yet. Shady business practice.
Update: Clove has since tried to cover this up by removing the listings from their site and sending copy pasted emails (Including replies to reviews who experienced the same as me) to people effected with extremely poor responses that don't cover the issues and they are now trying to cover themselves by saying that it was a pending transaction therefore they could cancel it
January 2, 2025
Unprompted review
Reply from Clove Technology
Hello Jamie, thanks for the review. We really appreciate your order and regret that we are unable to fulfil it. To clarify, the processors are not held in our own warehouse, they are shipped directly from UK distributors so their data feeds automatically update pricing and stock levels on our website. In this instance the data feed from one particular distributor had pricing errors, so they refused to dispatch the orders and updated the pricing.
Rest assured that no payment was taken and the funds held for the pending transaction will be released back to your account by your bank. We apologise for this unexpected situation which affected a lot of our customers.
Scummy Business Practices and poor support
Ordered a Intel CPU on the 31st December and it was cancelled on the 2nd January for a stated stock issue despite the product still being in stock. My order should have been honoured. Sent an email however i have not recieved a reply. Suspicious company with even worse practices.
Update: Clove has since tried to cover this up by removing the listings from their site and sending copy pasted emails to people effected with extremely poor responses that dont cover the issues and they are now trying to cover theirselves by saying that it was a pending transaction therefore they could cancel it
January 2, 2025
Unprompted review
Reply from Clove Technology
Hello Kane, thanks for the review. We really appreciate your order and regret that we are unable to fulfil it. To clarify, the processors are not held in our own warehouse, they are shipped directly from UK distributors so their data feeds automatically update pricing and stock levels on our website. In this instance the data feed from one particular distributor had pricing errors, so they refused to dispatch the orders and updated the pricing.
Rest assured that no payment was taken and the funds held for the pending transaction will be released back to your account by your bank. We apologise for this unexpected situation which affected a lot of our customers.
Shady business practices
Had a great deal on a 14700k and every 14th gen CPU was on a great sale but 2 days later I get an email telling me it's cancelled and the order has been refunded? This is a joke, don't list something for sale but then cancel it and refund everyone. Never shopping from this site again and am telling everyone I know to stay far away.
January 2, 2025
Unprompted review
Reply from Clove Technology
Hello Yhiz, thanks for the review. We really appreciate your order and regret that we are unable to fulfil it. To clarify, the processors are not held in our own warehouse, they are shipped directly from UK distributors so their data feeds automatically update pricing and stock levels on our website. In this instance the data feed from one particular distributor had pricing errors, so they refused to dispatch the orders and updated the pricing.
Rest assured that no payment was taken and the funds held for the pending transaction will be released back to your account by your bank. We apologise for this unexpected situation which affected a lot of our customers.
Clove technology cancelled order
Clove technology cancelled order as they don’t have the stock! Stock off a processor they deeply discounted and marked as in stock when purchased.
Make sure and leave a review if you have also been affected. They have to pay for all these 5 stars.
January 2, 2025
Unprompted review
Reply from Clove Technology
Hello Michael, thanks for the review. We really appreciate your order and regret that we are unable to fulfil it. To clarify, the processors are not held in our own warehouse, they are shipped directly from UK distributors so their data feeds automatically update pricing and stock levels on our website. In this instance the data feed from one particular distributor had pricing errors, so they refused to dispatch the orders and updated the pricing.
Rest assured that no payment was taken and the funds held for the pending transaction will be released back to your account by your bank. We apologise for this unexpected situation which affected a lot of our customers.
Canceled order for no reason
Cancelled order due to "item not in stock" but item is still available on their website. I received an email to confirm an order therefore they should have dispatched it.
January 2, 2025
Unprompted review
Reply from Clove Technology
Hello Stephen, thanks for the review. We really appreciate your order and regret that we are unable to fulfil it. To clarify, the processors are not held in our own warehouse, they are shipped directly from UK distributors so their data feeds automatically update pricing and stock levels on our website. In this instance the data feed from one particular distributor had pricing errors, so they refused to dispatch the orders and updated the pricing.
Rest assured that no payment was taken and the funds held for the pending transaction will be released back to your account by your bank. We apologise for this unexpected situation which affected a lot of our customers.
Dodgy business practices
Dodgy business practices. Cancelled order due to stocking issues (apparently) seems the same processor still listed on their site and in stock. Having had a look around it clearly was a very good price but clearly too good to be true and they can't honour it. Don't waste your time if something is a good deal will just cancel. Still don't get the angle maybe just so they increase traffic to site and hope to still increase sales thereafter. The refund better be swift and painless. Never again.
January 2, 2025
Unprompted review
Reply from Clove Technology
Hello Ally, thanks for the review. We really appreciate your order and regret that we are unable to fulfil it. To clarify, the processors are not held in our own warehouse, they are shipped directly from UK distributors so their data feeds automatically update pricing and stock levels on our website. In this instance the data feed from one particular distributor had pricing errors, so they refused to dispatch the orders and updated the pricing.
Rest assured that no payment was taken and the funds held for the pending transaction will be released back to your account by your bank. We apologise for this unexpected situation which affected a lot of our customers.
Great product, fast delivery
The delivery was fast, it came with everything as described and I’m loving my AirPods! First time purchasing from Clove but won’t be the last. Thank you.
December 2, 2024
Reply from Clove Technology
Hello Nadya, thanks for the positive review. We hope you enjoy using your iPad and we look forward to serving you with more tech in future.
Competitively priced
Competitively priced, bought a refurbished pixel from these guys after breaking my previous one . Delivered quickly and phone is in great condition and working perfectly. Would highly recommend
December 2, 2024
Reply from Clove Technology
Hello Ram, thanks for the positive review. We are happy to hear that you like your new Google Pixel. We hope you enjoy using your new phone and we look forward to serving you with more tech in future.
I have never been this frustrated in my…
I have never been this frustrated in my life. I am writing this review after several unanswered emails and unanswered phone calls. I bought three phones on February 22, 2024. I received tracking information for delivery of the phones by March 22, 2024 (just in time as one of the phones was for my wife's birthday on March 25). To date, I do not have the phones. I have sent several emails since April but as of today (December 13, 2024) the company has taken ignoring my emails to a whole new level. The last two emails (respectively sent on September 9 and December 9, 2024) have gone unanswered. To make matters worse, no one answers the telephone number advertised on their site to report lost deliveries. I have bought phones from them thrice before with no issues whatsoever so it's sad what they've become. I am only asking that I either get what I paid for or I get a full refund.
December 9, 2024
Unprompted review
Very positive experience.
Ordered a refurbished phone late afternoon. It was delivered the following morning. It cane very well packaged and is in fantastic condition. Couldn't be happier!
November 29, 2024
Reply from Clove Technology
Hello Stephen, thanks for the positive review. We hope you enjoy using your new product and we look forward to serving you with more tech in future.
Reply from Clove Technology
Hello Paddy, thanks for the positive review. We hope you enjoy using your new product and we look forward to serving you with more tech in future.
Excellent
Excellent order processing, great comms and swift delivery. Thanks very much.
December 3, 2024
Reply from Clove Technology
Hello Matt, thanks for the positive review. We hope you enjoy using your new product and we look forward to serving you with more tech in future.
Decent option, competitive pricing
Received the order in a timely manner. Had a minor discrepancy with the order, emailed the sales team - they've responded quickly and resolved the issue satisfactorily.
November 25, 2024
Reply from Clove Technology
Hello, thanks for the positive review. We are happy to hear that you found our services efficient and our prices decent. We hope you enjoy using your new product and we look forward to serving you with more tech in future.
Reply from Clove Technology
Hello, thanks for the positive review. We are glad that we were able to serve you in good time. We hope you enjoy using your new tech and we look forward to serving you with more tech in future.
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