CLUB 1984. Reviews 405

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the top-tier quality of the clothing and the appealing designs. The customer service is frequently described as outstanding, with many people appreciating the personalized and efficient approach to resolving issues. However, some customers also noted inconsistencies with product sizing, leading to the need for exchanges. A few other people also felt that the quality of certain items, particularly after washing, did not meet expectations, with issues like peeling letters or fading logos. Additionally, some reviewers experienced problems with order fulfillment, including missing items, delayed dispatches, or a lack of tracking information.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many praise the great quality, design, and fit of items, with... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting the exceptional... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of materials and... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported issues such as poor stock management,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency.... See more

Based on these reviews

Rated 4 out of 5 stars

* update 2/9/25, there seems to have been an issue with items being delivered and the company are working on this. items will be dispatched asap. Now this has been communicated rating updated to ref... See more

Company replied

Rated 4 out of 5 stars

All In all I really like the clothing, Had a slight issue with 1 T-shirt I ordered with a peeling letter, and they have resolved the issue without any arguments. Everything else I have ordered has bee... See more

Company replied

Rated 5 out of 5 stars

I’ve been trying to grab some pieces for months! Finally got some during boxing day sales but I ordered the wrong size, sent them back for an exchange. I was a bit worried because I didn’t get an upda... See more

Rated 5 out of 5 stars

Firstly, the brand does very classy designs & clothing and the materials they use are so top quality, easily in my top 3 brands (Probably no. 1 according to my bank statement) !!! Secondly, the cus... See more

Rated 5 out of 5 stars

From start to finish my experience has been fantastic with this company. I had an issue with my delivery as it was a day late and that got sorted instantly. The quality on the shirts are impeccable an... See more

Rated 5 out of 5 stars

Unfortunately, I can't rate Club 1984's products. For whatever reason, according to DHL, the address was probably transmitted incorrectly by the British postal service. For this reason, I can only rat... See more

Company replied

Rated 5 out of 5 stars

I purchased a T-shirt from them back in August and the quality was top tier and design was amazing. Unfortunately, after only 3 washes the lettering was flaking off on the front. I contacted them abou... See more

Rated 5 out of 5 stars

TOP QUALITY CLOTHES MORE IMPORTANTLY *** CUSTOMER SERVICE *** Clothes are top class, but had a slight issue with delivery not arriving for my sons 21st, which was absolutely NOT DOWN TO CLUB 198... See more

Company replied

Rated 5 out of 5 stars

Great quality clothing, top customer service team and fast and reliable shipping. Love all of the CLUB1984 drops and find myself getting an item or two every drop. Love the fit and feel of their cloth... See more

Company replied

Rated 5 out of 5 stars

Please please please ignore every bad review you see here! Quality of products are second to none, customer service also matches that! Any question I’ve had has been answered within 24 hours which thi... See more

Company replied

Rated 5 out of 5 stars

I have been buying from Club1984 for a few years now and the quality of the clothes has always been amazing. On my most recent order an item was missing and it looked as though the package had been op... See more

Company replied

Rated 5 out of 5 stars

Absolutely incredible. The quality and pricing are too good and the styles are as good as some of the more premium brands. I paid 3 quid standard delivery and both times it's arrived within 1 to 2 day... See more

Company replied

Rated 5 out of 5 stars

I have been a loyal member of the brand for over two years now. Firstly the quality of the brand and the design styles is something I've always appreciated. However for the first time I experienced an... See more

Rated 1 out of 5 stars

I bought 2 piecies in 28 november. The one piece i didnt get a confirmation. After 1 week get refund for this because i contact with them and then they said that they didnt have this in stock. Ok w... See more

Company replied

Rated 5 out of 5 stars

Sara, in the customer service team was extremely helpful and efficient with my request and sorted my issue out pretty much straight away! With a new order being sent to us promptly. Thank you Sara

Rated 1 out of 5 stars

I’ve placed an order on the 27 Dec 25 and still have not had any confirmation when my order will be delivered. Only hung they sent was an email confirming the order receipt. i ordered over £250 worth... See more

Company replied

Rated 5 out of 5 stars

The overjacket was really nice and good quality. But sadly it was too small so i recommend order one size larger.. The customer service was so good and helpfull and i sended it back to them with No... See more

Company replied

Rated 5 out of 5 stars

Recently returned a christmas order, I was worried because I forgot to send the return form! Silly me! Sara from customer service was so helpful. will definitely order again thank you!!

Rated 5 out of 5 stars

Unreal amazing customer support. Very responsive & really made an effort to help me with an issue. Quality & design of their clothing is top notch.

Rated 5 out of 5 stars

My favourite clothing brand! Been buying from here since they first started. Never had an issue. Great quality items and always fast deliveries.

Company replied

Rated 5 out of 5 stars

Fantastic customer service I had an issue with something they were very quick to response to my email and resolve my item My boys really like there products I’m a very happy customer

Company replied

Rated 5 out of 5 stars

Reached out to the customer service after my most recent order had an item missing. Great customer service experience provided by Sara, resolving the query/issue very quickly and getting the missing i... See more

Company replied

Rated 5 out of 5 stars

Clothes are very good quality buy from them often , never had a problem with the delivery until this month which was Evri faulty not club 1984 , which club 1984 quickly resolved .

Rated 5 out of 5 stars

Fantastic customer service! Dealt with my issue straight away which I am very thankful for. Will be purchasing more items in the future for sure ✔️

Company replied

Rated 5 out of 5 stars

Had some issues with my order. Emailed customer service and within a few days they had made contact and then worked through sorting things out. Really good service

Company replied

Rated 5 out of 5 stars

Excellent customer service, my parcel was left outside my house and taken due to the evri driver and they gave me a full refund. Very helpful.

Company replied

Rated 5 out of 5 stars

I recently had an exchange with Sara from the Customer Care Team that honestly deserves its own award. After what I can only describe as "accidentally ordering the right size" (yes, that's going... See more

Company replied

Rated 5 out of 5 stars

Sara from club1984 is incredibly professional, helpful, and always quick to respond to any issue or question I have. Her support is excellent, and I truly appreciate how efficient and reliable she is.... See more

Company replied

Rated 5 out of 5 stars

Great clothes, great quality and design. I made a mistake on my order with the address which they rectified this right away. Service 10/10 no complaints every time I’ve used them.

Company replied

Rated 5 out of 5 stars

I had some problems with the delivery because of other companies' fault. The support was really great to solve all the problems I had.

Company replied

Rated 3 out of 5 stars

Great designs but just ok quality. Sad to say there are uk based brands out there for a similar price and better quality. Biggest problem was the roulette box offer which was £100 and you should h... See more

Company replied

Rated 4 out of 5 stars

I had trouble with an item and hadn’t received any shipping updates due to stock availability and the website not updating but a lady named Sara was amazing, she took her time to find out my order and... See more

Rated 5 out of 5 stars

Always love the clothing I have purchased, never had any issues but had a missing shipment which the team have been great resolving the issue, can’t recommend enough.

Company replied

Rated 5 out of 5 stars

Sara was very helpful in customer service assisting me with any questions I had Quick delivery, would definitely use again

Rated 1 out of 5 stars

If you want to purchase clothing and actually receive it, shop elsewhere. Ordered and paid for an item, complete with next day delivery, only for the item not to arrive. Contacted customer services 3... See more

Rated 5 out of 5 stars

I had submitted a return which I was concerned would not get processed by the returns team at Club 1984. Sara was on hand to give clarity on any concerns I had and process anything where required. I c... See more

Rated 5 out of 5 stars

Recently made a purchase for the first time really good quality and customer support more then happy to assist with any issues highly recommend.

Company replied

Rated 1 out of 5 stars

I placed an order on Black Friday and still have not recieved it. Evri mentioned they have lost it in the network and have notified Club 1984, and advised me to reach out to them for a solution. I hav... See more

Company replied

Rated 5 out of 5 stars

The customer service I received was outstanding! The representative was incredibly helpful, patient, and went above and beyond to resolve my issue. I'm thoroughly impressed with the level of care and... See more

Company replied

Rated 5 out of 5 stars

Stunning items the Club 1984 team are legends, always helpful and their designs are amazing.

Company replied

Rated 1 out of 5 stars

Scammers. They dont reply back to you. Also if you wish to return you cannot access the website although they suggest you do. But due to they only give access related to drops you wont be able to acce... See more

Company replied

Rated 1 out of 5 stars

Now have to pay over €53 customs charges to DHL on a €160 order. This wasnt mentioned at the checkout and they havent replied to my email. Avoid buying anything from them if living in Ireland.

Rated 1 out of 5 stars

Ordered a cap never came and customer service hasn’t answered there email do not buy from here first time customer and will not be returning

Company replied

Rated 2 out of 5 stars

I ordered a few items and now I have been waiting a few weeks for someone to get back to me as my son already has this T-shirt I am only looking for a replacement

Company replied

Rated 1 out of 5 stars

Products look great at first glance. But they are so so poor in terms of quality. I’ve recently purchased 3 t shirts and a pair of the black satin swim shorts. Having worn 1 T and the shorts I washed... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Contemporary menswear, Limited drops available monthly.


Contact info

3.9

Great

TrustScore 4 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Ordered a jumper

Ordered a jumper. Came quick which is good. But I’ve been emailing the address given on the site to process a refund but haven’t received a response. It’s been over a week and two emails have been sent and still nothing. I’m most likely going to be out of pocket now with a jumper I can’t wear.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic brand

Fantastic brand! The quality of material and designs are amazing. The team are super supportive and always on hand to help in a timely manner. I have had to return/exchange a few items over the last 2 years as my son has been between sizing. This has always been easy and straightforward. Exchanges happen quickly and refunds are within policy timelines.
I can not recommend this brand enough and will continue to shop with them

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered from here about 4 times now

Ordered from here about 4 times now, not a single complaint. The pieces are sized well and keep their quality over time. From the marketing, to the product, to Sara at customer service - everything about the company is impressive. Would definitely recommend.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and customer-focused support

I’ve been a customer for a few years now and I’ve never been disappointed with the quality of the products I’ve received. Unfortunately, for the first time one of the items I ordered was defective. After contacting customer support, they replied very quickly (within less than 24 hours), listened to my issue and offered a replacement solution.

This level of efficiency is really appreciated and shows that they genuinely do their best to ensure their customers are satisfied.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Sara @ Club 1984 - Excellent Customer Service

I had submitted a return which I was concerned would not get processed by the returns team at Club 1984. Sara was on hand to give clarity on any concerns I had and process anything where required. I can't thank her enough for help throughout the process. Will happily shop here again.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

George Orwell was right, 1984 isn’t the best.

If you want to purchase clothing and actually receive it, shop elsewhere. Ordered and paid for an item, complete with next day delivery, only for the item not to arrive. Contacted customer services 3 times only to be told nearly a week later that they had sold my item to someone else as that they had experienced a ‘stocking error’. No compensation or offer of good faith was provided beyond a somewhat templated emailed apology and the obvious offer refund/exchange (dictated by consumer rights), the latter of which wasn’t possible due to the fact the site had closed its limited window. Disappointed, as the creativity clearly shown in the designing of their merchandise isn’t matched by their operational acumen.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Sara the superstar

I had to leave a review to say that I’ll be ordering from Club 1984 again, very specifically because of the absolute diamond that is Sara, the customer service manager.
I had ordered a Christmas present for my partner in October that arrived super quickly. Unfortunately, on the Christmas Day try on, it was a bit big so I needed to exchange it. I was helped out by customer service with my return form and that was that - or so I thought.
I realised after a while that I’d sent the return to the old HQ address on the returns form, and not the address I’d been given in the email from the customer service member. On the tracking for my return this was showing as ‘return to sender’, but I’d also not provided a return address.
Over Christmas and into January I’d been dealing with a member of my family being ill and sadly passing away, so I can only think that I was functioning on autopilot and hadn’t realised my series of mistakes. I felt awful that my partner would then not have one of his Christmas gifts.
Before replacing it with something else, I reached out to Club 1984 to see if there was anything they could do to help me track down the parcel. I explained the situation and to be honest was expecting nothing. Sara, who replied to my email, was so kind, so compassionate, so human and any other lovely adjective you can think of. She not only gave me advice on what to do with Royal Mail but found the item that I was after in the size I needed and sent it out the following day.
In such a difficult time when I had so many things to try and sort out, not having to think about buying another gift brought me so much relief. I was genuinely touched by how Sara responded to all my messages and I thoroughly appreciated it. The fact as well that I’m still fighting with Royal Mail to find out where on earth the parcel is, and being passed from post offices to phone numbers to websites just speaks volumes to the speed and responsiveness of Club 1984s customer service and Sara.
So I’m glad my partner loves the clothes because he’s going to be getting them for birthdays and Christmases as I’ll be continuing to spend my money with Club 1984. And thank you again to Sara to whom I’m forever grateful.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Club1984.

Great experience with Club1984.
The online customer service is absolutely top-notch — very professional, friendly, and incredibly fast to respond. You really feel taken care of at every step. The only downside is that since the UK left the EU, additional customs fees apply, which is unfortunately out of the company’s control. Overall, a very reliable company with excellent service, and I would definitely recommend them.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

T-shirt replacement.

I purchased a T-shirt from them back in August and the quality was top tier and design was amazing. Unfortunately, after only 3 washes the lettering was flaking off on the front. I contacted them about this issue and with no fuss they offered to send me a replacement one. Top tier customer service from Sara and I’ll be sure to order from them again.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Sara

Sara, in the customer service team was extremely helpful and efficient with my request and sorted my issue out pretty much straight away! With a new order being sent to us promptly. Thank you Sara

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Wrong size, Sara calmed me

I’ve been trying to grab some pieces for months! Finally got some during boxing day sales but I ordered the wrong size, sent them back for an exchange. I was a bit worried because I didn’t get an update but Sara was very helpful and apologised for the busyness, got my update today. Thank you Sara for the reassurance and thank you Club1984 for your stuff!!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Return Service

Recently returned a christmas order, I was worried because I forgot to send the return form! Silly me! Sara from customer service was so helpful. will definitely order again thank you!!

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

My return was delivered to them on the…

My return was delivered to them on the 12 Dec, still not received my refund and not heard anything from them since emailing multiple times! Do not use!!

December 12, 2025
Unprompted review
CLUB 1984. logo

Reply from CLUB 1984.

Thanks for letting us know Jac. I will chase up the warehouse and customer service team. You are also welcome to chase on support@club1984.store for updates in the meantime. We will get this sorted for you.

Rated 1 out of 5 stars

Do not buy from here

Ordered a cap never came and customer service hasn’t answered there email do not buy from here first time customer and will not be returning

December 26, 2025
Unprompted review
CLUB 1984. logo

Reply from CLUB 1984.

Hi Harry. Thanks for letting us know. Sara is waiting to support you. Please ensure yo email support@club1984.store.

Rated 1 out of 5 stars

I’ve placed an order on the 27 Dec 25…

I’ve placed an order on the 27 Dec 25 and still have not had any confirmation when my order will be delivered. Only hung they sent was an email confirming the order receipt. i ordered over £250 worth clothing. I’ve sent 3 separate email no reply at all , very poorly service so far,

January 6, 2026
Unprompted review
CLUB 1984. logo

Reply from CLUB 1984.

Hi Muhibur. Thanks for letting us know. Sara is waiting to support you. Please ensure yo email support@club1984.store.

Rated 1 out of 5 stars

Still not received my refund for…

Still not received my refund for something I sent back a month ago , responded once at the start when they sent tracking , sent about 4 email since then no responses. So club1984 no point replying to this saying ohh our customer service email is this … because that’s what I’ve been trying to contact for the past month . Get it sorted and send me my money I’m due

November 28, 2025
Unprompted review
CLUB 1984. logo

Reply from CLUB 1984.

Hi George. Thanks for letting us know. Sara is waiting to support you. Please ensure yo email support@club1984.store.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look