Co Wheels Car Club Reviews 

During my recent weekend rental the car repeatedly malfunctioned and the alarm went off 2 to 3 times every single time I locked it. I had to wait by the car for 5 to 10 minutes every time (10+ times over the weekend). I reported this twice - there was no immediate fix but they did recognise the issue from other cars.

I complained afterwards, saying I thought I should get a partial refund. I was offered £10 credit based on a rental of over £200 - even after I escalated to a manager.

This car was not functioning normally and disrupted my whole weekend. I think they have made a mistake in not recognising this - it doesn’t follow common sense that this counts as a normal rental and that you would not offer some discount or refund more significant than £10.

Waste of a parking space. They have about 3 cars parked in Plymouth and never seen one being driven. Probably because the sign up process is a joke. Forget it if you want to book a car on the fly. You need to plan ahead for these cars. Then don’t even think about daring to google promo codes when you get to the part where they ask you if you have a prom code. I made that mistake and apparently the ones I used meant they wanted to see my North East buss pass! Get a grip mate. Don’t put promo codes in the checkout process and then cry if someone googles promo codes you morons. Cancelled my application as was trying to use their car a week before we got this far. How about remove your cars from Plymouth so we can have 3 car parking spaces back, as nobody can be bothered with your stuck up sign up process around here.

I have used Co-wheels for 5 years. They have a good system and on the odd occasions when there have been issues, Co-wheels have acted swiftly to rectify matters.

After being a loyal member for many years, it is with regret I have been forced to close my account.

I will try and find a cheaper alternative.

When I initially joined co wheels a few years ago the vehicles were much cheaper to rent, so it might be that as electric cars are a lot more expensive this has resulted in higher costs.

I will keep my membership card in the hope that the costs drop.

Many thanks

This is a fantastic company. They are always so helpful and engaging. I have had nightmares where I have forgotten my card, or I am stuck in traffic and am not going to make it back it time, and they always fix the problem.
Brilliant service! Special thanks to Aaron who was a massive help to me today!
and its cheap too :)

We have been Co-Wheels members for a good few years since we stopped having two cars, but still occasionally needed a second car to transport kids to different rugby locations ! Sometime we go months without using a car but keeping our membership going means we have access to a car when we do need one - especially when our car has an unexpected trip to the garage for a week (as we have found this week) !
In fairness we are spoilt for choice with 3 cars within easy walking distance !
The vans are a brilliant addition and excellent value for money and so much more flexible to hiring a car for the day with one driver only.
I’m always recommending Co-Wheels to other friends like us who occasionally need a second car !
Support is always excellent and really quick and friendly responses to emails and calls.

Very quick response from Aaron in the customer service team with regards to processing a refund on fuel purchased on my own card. Thank you very much!

Very unreliable and unpleasant customer service.

Picked up car with little petrol. Came to petrol station late at night, filled up with own card because the card supplied would not work (not recognised at pump, no attendant present). Function on pump that provides VAT receipts out of order. All this told to Co Wheels, with pictures to prove it. They refuse to reimburse me. Not good. Attitude is just "computer says no." Last time I try to help.

Really great service, I’ve only been a member for a few months and have zero complaints.The staff are amazing any trouble I’ve had they’ve always resolved. One helpful guy is Freddie, he’s always there on the phone to answer any questions I have or any issues.

Very poorly run. Co Wheels took a fine from my payment card for returning the car and parking it in the spot that I’d collected the car from! Unable to explain why apart from the council had issued a fine for that parking spot so they couldn’t change it - really disappointing to pass their error onto a long term customer - there are other car clubs that have reserved spaces for customers so recommend going elsewhere.

Not convenient for foreign drivers, there are several unavoidable process for paper work with unavoidable price, and it is not worth it to wait when it is needed in rush as well

the best custumer service easy to deal with and very helping

Customer service has been absolutely outstanding. All questions answered in detail and very helpfully. We are enormously grateful and it makes using Co-Wheels a great experience

Moved from traditional rental companies such as Hertz , enterprise to using cowheels in Glasgow and I cannot recommend it enough. They are a great service and have become a part of my daily life , their customer service is always excellent with prompt emails and phone calls being attended to in a minute or so . Cars are updated often and the mileage fee is competitive too. Definitely worth it.

Very helpful support concerning ensuring electric car fully charged prior to pick up.

Prompt and friendly service to reactivate membership. Great to see increasing fleet of electric cars for sharing

Customer Service has been great as I reopen my account with Co-Wheels. Originally joined in 2018 when we went car-free for a couple of years but then then cancelled when we bought our EV for frequent, long-distance trips. I've just re-joined as our circumstances have changed again and it was a really easy process. Customer service was prompt to reply and really helpful. Glad to see they are continuing to provide a great service!

I have been using Co Wheels for three years now and I love the service and I love not having a car. I'd highly recommend ditching your private car and switching to a car sharing service like Co Wheels.

Yesterday I broke down in one of the Co Wheels cars (my fault, not theirs) and the customer service was fantastic. Many thanks to Gareth and team for all of their speedy and compassionate help!