Cobblestoneestates Reviews 5

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.6

Poor

TrustScore 2.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

4 adults and 1 soon to be 3 year old

4 adults and 1 soon to be 3 year old.
What there was of the food was cold or awful or almost non existent.
Never will I go there again.
Salad brown
Child’s food cold
3 finger size bits of steak in baguette
Loads of pickle and hardly any cheese in a sandwich.
No one bothered to ask if everything was okay. MIT was for a birthday so didn’t want to make our experience worse by complaining.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service at Cobblestone Estates Agency with Joanne Holt

A service that combines proficiency with a personalised touch can transform a taxing process into a delightful journey. My experience with Cobblestone Estates Agency, particularly with the astute Joanne Holt, epitomises this ideal.

When I began my property journey, Cobblestone Estates Agency was a stellar company with professionalism, market knowledge, and outstanding customer support. My experience reached new heights thanks to Joanne Holt, whose expertise and dedication stood out.

From our initial contact, it became abundantly clear that Cobblestone harnesses not only a team of seasoned professionals but also embodies a culture of impeccable customer service. They grasp the intricacies of the real estate market and possess a veritable trove of knowledge, which they generously share to guide clients through the buying or selling process.

Joanne went above and beyond in every interaction, ensuring that all my inquiries were addressed with the utmost attention to detail and a personal touch that made me feel valued. Her responsiveness and willingness to go the extra mile have significantly streamlined the process, making what could be a stressful transition into a seamless and pleasant experience.

Joanne Holt, my point of contact, was a beacon of support and expertise. She illuminated each step with clear and concise advice, always seeming to preempt my concerns. Her proficiency shone brightly as she navigated the complexities of property transactions with finesse and a keen sense of timing. There was an undeniable assurance that came with every piece of advice, every market analysis, and every strategic recommendation, solidifying my confidence in their services.

The dedication Joanne brought to our interactions was nothing short of spectacular. There was never a moment when my questions lingered without an answer, or my emails were not replied to promptly. Even beyond expectation, her willingness to engage in discussions at every necessary turn made it evident that she wasn't merely performing a duty but was invested in the satisfaction and comfort of her clients.

Her exemplary service reflected the broader ethos of the Cobblestone team, a symphony of proficiency and client-centred service where the client's welfare genuinely sits at the nucleus of their operation. Whether dispelling doubts with facts or easing anxieties with support, Cobblestone underscores that a client's peace of mind is their success.

The deference and personal attention offered by Joanne transformed our professional relationship into one with a human touch. This personal investment in the success of her clients separates Joanne from her peers. It amplifies the distinction of Cobblestone Estates Agency in an industry often depersonalised by transactions and figures.

Whether she provided timely updates, offered valuable advice, or was available to chat when I needed reassurance, Joanne's client-focused approach was both refreshing and inspiring. She embodies the ethos of Cobblestone Estates Agency, a business that puts its clients' best interests at the heart of everything it does.

This review serves as a testament to their competency and integrity and my genuine recommendation for Cobblestone Estates Agency to anyone embarking on a property venture. Joanne Holt, in particular, ensures a partnership of incomparable value, where you gain the understanding of expectations and the dedicated support of someone who treats your aspirations as their own.

The words 'thank you' seem too modest to encapsulate my gratitude to Joanne and the Cobblestone Estates.

I wholeheartedly recommend Cobblestone Estates Agency to anyone looking for top-notch real estate services. If you have the opportunity to work with Joanne Holt, rest assured you are in the most capable and caring hands. Thank you, Joanne and the Cobblestone team, for setting such a high standard in the industry!

May 11, 2024
Unprompted review
Rated 1 out of 5 stars

Over-promised and under-delivered

Estate Agents are held in low public esteem for a reason

- Marketing of my property was lacklustre, with numerous cancellations and false dawns; I ended up finding the Buyer myself

- Any notion that the agent would keep me informed or maintain regular contact was rapidly dispelled, and with very few exceptions it was I who had to keep calling Cobblestone for updates on progress

- Indeed, critical information that the chain had collapsed was withheld from me and my solicitors (and this has been confirmed by the solicitor); the agent sought to negotiate with my solicitors on behalf of the Buyer and contrary to my own interests; when I resisted this, my own integrity was called into question; and when it finally came to completion, the agent appeared entirely clueless about handover arrangements, and I have not heard from them since to ask how things went on the day.

- I am not entirely sure what I just paid Cobblestone £7,500 for, but it certainly wasn't value for money. In fairness, they are probably no worse than any other firm, but neither are they in any way better. Frankly, Purplebricks would probably have been a better option.

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

Helped to save my sale after 4 missed completion dates

Andy and Joey at Cobblestones Gillingham have been absolutely crucial to the completion of a very difficult sale. I came to Cobblestones in November of last year looking to sell my flat that I had purchased with an ex partner. I desperately needed to move it on but Covid and various problems with solicitors meant that I missed my completion date 4 times. Having come to completion so many times and having it all fall through was incredibly stressful but Andy went above and beyond to chase and push the sale. They were always around to take calls, to answer emails and when I was finding the stress too much they were there to take over completely to save me more mental distress. Having them on side to help push this through has really saved the sale and I do think that without their intervention we would still be sitting here waiting to complete in another 7 months time. Friendly, approachable and knowledgeable staff always happy to help and answer questions even if they're a bit outside of their remit. Somewhere to sound off to and bounce ideas off. Couldn't recommend them enough.

June 29, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look