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3.3

Average

TrustScore 3.5 out of 5

9 reviews

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Rated 1 out of 5 stars

They lost a customer but I don't think they care.

I have used Cocokind for years and loved it. Recently I made an order and the default address had changed. I immediatly tried to fix the address and couldn't. There was no way online to cancel the order or change it. There is no phone number to call. So I sent a message immediately. They didn't get back to me until the order was fulfilled. I still don't have my product and they won't do anything to help me. I'm very disappointed with them and will be finding someplace else that cares about their customers satisfaction. If they just tried I would have been fine.

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great even when things don't turn out as hoped

It's great to see a beauty line not test on animals and be environmentally conscious.

What really sets them apart too is their customer service. A few products didn't work out for me and I left a review as kind as I could despite the shortcomings. Unrequested the next day they refunded me and didn't ask me to take down my review or anything. It's good to see they care about their product and the customer even when things don't turn out as you hope.

September 26, 2023
Unprompted review
Rated 4 out of 5 stars

great products

I love this brand. Great products. Great ingredients. Accessible. Great price. Thank You.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Simply the best

I have been an avid fan of Cocokind since they started, I believe more that 5 years ago now! I have extremely sensitive and dry skin that has improved tenfold since using their products. Highly recommend the ceramide barrier serum and the texture smoothing cream.

The company is committed to transparency, is skin-positive, and I just love the clean ingredients. They’ve recently added a very strong commitment to sustainability and included information about this directly on their packaging. I love that they don’t use virgin plastic materials and that they give clear instructions on how to recycle. To top this all off, their prices are extremely affordable, even as they’ve grown in popularity and scale.

Highly recommend this female minority-owned company! I’m truly proud to be a long time customer.

February 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great products and transparency

I've used Cocokind for about 2 years and their oil to milk cleanser is a staple. It takes some trial and error like any skincare brand, but I really admire their transparency and their pricing is great, too. The convenience of purchasing at Whole Foods, Target, or online is ideal.

June 21, 2021
Unprompted review
Rated 4 out of 5 stars

Definitely Milky

When they say oil to milk they are not kidding not even a little bit. When it comes out of the tube it looks and feels like petroleum jelly. Then you rub your hands together and start putting it on your face. The next thing you know you have this milk running off your face and hands. Remember when using this product at the bathroom sink, make sure you are directly over the sink. If not, you will have milk all over the floor. I took a star because I didn’t think it was a great cleanser.

April 26, 2021
Unprompted review
Rated 5 out of 5 stars

Such a lovely company!

I love this shop, they have a great range of skincare and it's all natural ingredients at an incredibly reasonable price! They often have deals and promotions as well as kits to try if you're new to their products.

June 10, 2020
Unprompted review

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