I never recieved the dress and my event has now passed. They shipped a 200 dollar dress with a shipping company that has a 1 star review with trust pilot. They keep saying it will come but has not pro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They protect themselves with their return policy. No shoes can be returned. What happens when you order your correct shoe size, and the pair you receive is at least a size too small??? You eat it.... See more
Please careful regarding return policy. They say you can return but make it difficult. The dress i purchased was lovely but simply the wrong size. I made sure to purchase a 'stock' size just incase it... See more
I bought this dress specifically because I am on a time crunch and the website description stated a 25 day production with 3-10 day expedited shipping. I’m over a month now with no shipping info, and... See more
Company details
Information provided by various external sources
CocoMelody is an international bridal brand providing high-quality wedding dresses, bridal party dresses, as well as accessories at affordable prices! We are proud of our part in making wedding dreams come true for over 19 years. We look forward to helping more and more brides find their Dream Dresses without breaking the bank!
Contact info
910 South Los Angeles Street, Suite 801/802, CA 90015, Los Angeles,, United States
- 1-323-708-6789
- service@cocomelody.com
- www.cocomelody.com
2.9
Average
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Wonderful product arrived early…
Wonderful product arrived early everything was perfect
September 26, 2019
Unprompted review
Beautiful dress
Beautiful dress - excellent quality and fit in all the right places (had to adjust the strap length but that was likely my own fault!) fast delivery and very good communication
September 12, 2019
Unprompted review
I order a costum dress and ask for a…
I order a costum dress and ask for a modification wich was made. It arrive on time and I was very happy of the result. I was a bit worry to order online at first but the costumer service was nice and answer fast to all my question. Got a lot of nice compliment on it. I glad I decided to proceed.
August 21, 2019
Unprompted review
Dress was too small even though I…
Dress was too small even though I ordered 2 sizes larger...U.S. Size fit perfect
August 13, 2019
Unprompted review
Reply from Cocomelody
Hi Brenda,
Thanks for your feedback. Because different brand may adopt the different standard about the sizing. So it is of importance to know the measurements. If you have any questions about the size or something else. Pls just talk with us via chat 24/7 or email us service@cocomelody.com. We are always here to help.
May you have a good day and keep in touch
My dream wedding dress
Awsome service , awsome quality and perfect kind costumer service
August 13, 2019
Unprompted review
Besttttt service and product ❤️ I love…
Besttttt service and product ❤️ I love my wedding dress 😍😍😍
August 13, 2019
Unprompted review
I receivd my dress a week ago and I…
I receivd my dress a week ago and I couldn't be more happy with my custom made dress from cocomelody. I have to take it in around the waist but that was expected as I lost about 2 inches. Other than that it's perfect. I'm really happy with my purchase. The only thing that I would say that I didnt like was that I couldn't make changes once I put the order in. But that could have been my fault because when I asked them to change to corset back, they said they were too far along to change it. Other than that I'm happy happy happy. Cant wait to see it with my hair and everything put together. I would definitely recommend cocomelody to anyone on a budget and worried that buying online is risky for such a personal and intimate purchase. 😊 bring a store to Palm Beach!
Update** I took my dress to my seamstress and she was looking for the tag lol. I just smile and said yea, online lol she was surprised at how well the dress is made. I'm in love and I cant wait till he sees Me on June 8th in this dress!
April 26, 2019
Unprompted review
My perfect wedding dress
I had my wedding dress from them last year. It was such a perfect dress. Excellent quality. Loved it so much.
April 15, 2019
Unprompted review
Not happy with the quality at all
Not happy with the quality at all, these gowns are very low quality and cheap, not what the photos portrait. Ended up having to buy another gown, I wish I listened to the people that told me I should stay away. Not worth it
March 10, 2019
Unprompted review
Reply from Cocomelody
Hi Krystina
Thanks for your feedback.
1.May we have your order number that you ordered from CoCoMelody? Then we will check it for you.
2.All dresses listed on COCOMELODY are designed and photographed by ourselves. What you see is what you gonna get. We are confident with our dress similarity.
Pls feel free to contact us if you have any questions. Our email address is service@cocomelody.com.
Amazing experience and quality and…
Amazing experience and quality and price! Highly recommend!
March 3, 2019
Unprompted review
Wonderful!
The products are top quality, and the customer service staff are so kind and so helpful. I loved my experience with CocoMelody!
February 21, 2019
Unprompted review
Amazing customer service
Amazing customer service. Stunning dress. Amazing value for money.
If you are on a budget or looking for an affordable dress I would recommend Cocomelody.
February 20, 2019
Unprompted review
Ties for the Groomsmen
Ties are absolutely perfect and will look stunning with the men's suits against my MOH dress and my bridal dress. Thank you Cocomelody. Can't wait to post some pictures 😊
February 20, 2019
Unprompted review
Will be placing my 3rd cocomelody order too!
I ordered my wedding dress from cocomelody and it was everything I dreamed of and more! This time I ordered fabric swatches for bridesmaid dresses and you can bet I’ll be buying the dresses here too once we choose a color. I’ll be returning to coco for every single dress need in the future!
February 18, 2019
Unprompted review
Very good products and not so expensive
February 18, 2019
Unprompted review
Terrible dress! Terrible service! Nothing but excuses.
NOPE. Never again, I'll make sure none of my friends ever consider them either.
Crooked back seam, by 2 inches, very noticable because of the beading.
Bulge in the backside of the fitted dress.
Arm seams tight around the outside, loose in the back between the shoulder blades, looked floppy and sloppy.
Side seam on hip bulged out on the right side, woudn't lay flat without being altered. The fabric had so many layers around the midsection and hips was so thick, it feels like a diaper is wrapped around my hips and waist.
RIP on the inside of the dress.
Cost me $500 to alter, and even though I didn't ASK for anything from Cocomelody in return, all I got when I notified them was excuses about "slight alterations" being needed even with the custom sizing. As if all THAT constitutes slight alterations.
Oh yeah, this is AFTER paying for custom sizing.
To top it all off, they REMOVED my review from their website.
They were so nice when taking my order and getting all my info via email, but as soon as things went sideways they became less and less helpful, and started giving me "canned" responses
Also, the dress shipped nearly 2 weeks late.
Terrible service after they've taken your money.
February 18, 2019
Unprompted review
Reply from Cocomelody
Hi Shawna,
Sorry to hear that you are not satisfied with the customization service.As to the custom made dresses, our tailors make dresses according to measurements without seeing you in person, and measurements are just numbers of one particular point on the body. It is hard to make the dress fits like a glove. It is known that there are at least 2-3 alterations for the store dresses. We know that your reviews are out of kindness and wish we can do better for the custom-sizing service, We will surely give your feedback to our production team and we will try our best to improve our service.
As to the reviews, we did not remove it and it can be seen on the product page.
Sincerely sorry for any inconvenience and may you have a good day!
Pls feel free to contact us if you have any questions. We are always here to help.
Would definitely recommend CocoMelody…
Would definitely recommend CocoMelody to friends and family. If your doing a wedding on a budget then this is the place to get your dress. Customer service excellent.
February 14, 2019
Unprompted review
Excellent customer service and superior…
Excellent customer service and superior quality dresses!
February 14, 2019
Unprompted review
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