We ordered a coffee machine at a very competitive price. The machine is exactly what we hoped for and works perfectly. It would have been 5 stars but the communication was lacking as it was longer del... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I am very happy with my experiences with Coffee Friend. I purchased both a Siemens bean to cup machine (excellent price) and 3kg of coffee beans. I would have given five stars but the machine had a... See more
Purchased machine and coffee through website. Speedy delivery on the machine. Perfect service thank you. However have received at least 50 marketing emails in past 3 weeks, some days getting 3 or 4 em... See more
Company replied
This kettle has genuinely changed my coffee game, I used to have a stove top gooseneck kettle but even that was a guess game at times. Being able to get the exact temperature you need to extract your... See more
Company details
About Coffee Friend
Written by the company
Coffee Friend is an international omnichannel retailer of coffee and coffee machines, operating in Europe under a variety of names in different local markets. We focus on an extraordinary sales experience and high-quality production.
Working hours: (Mon-Fri 8AM-5PM)
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Contact info
166 College Road, HA1 1BH, Harrow, United Kingdom
- 01202029699
- hello@coffeefriend.co.uk
- www.coffeefriend.co.uk
4.0
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
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Great quality product at reasonable…
Great quality product at reasonable cost, delivered within a few days.
April 19, 2026
Great customer experience
Everything perfect from ordering the spare part to delivery and quality.
April 21, 2026
Everything went according to plan and arrived on time
Everything went according to plan and arrived when
April 19, 2026
Very fast delivery and easy ordering
Very fast delivery and easy ordering. Can't wait to try the coffee.
April 17, 2026
Fantastic customer service in sorting…
Fantastic customer service in sorting out issues with a purchased product. Would highly recommend on this factor alone!
July 1, 2025
Excellent choice & service
I was looking for a Delonghi Kettle & toaster & Coffee Friend have an excellent choice more than online retailers in the UK! I ordered the Eclettica kettle & 2 slice toaster which arrived quickly with UK conversion plugs, excellent service thank you.
April 16, 2026
Excellent
As usual package very well and only took a couple days to arrive on standard postage.
The price was good and the product was in amaculate condition.
April 16, 2026
Order updates slow but very good as described
I ordered a milk carafe for my De’Longhi PrimaDonna Aromatic last week. The stated delivery time is 2–4 weeks, which I fully understand and I’m still well within that window. However, aside from the automated order and payment confirmation, I’ve had no further communication.
I would have appreciated an update confirming the order had been placed with the supplier, along with a clearer indication of expected timescales. At present, I’m not feeling particularly confident, but I’ll update this review once I know the outcome.
I utimately recieved the item about 4 weeks after ordering and to be fair its absolutely as described
April 16, 2026
Reply from Coffee Friend
Thank you for your feedback, and we truly appreciate your patience.
We apologise for the lack of communication regarding your order and understand how important it is to stay informed.
We will ensure to improve our updates in the future so that you feel more confident throughout the process.
If you have any questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Emilia
Order never arrived after 2 attempts.
I ordered a lot of coffee beans at the beginning of December to give away as gifts at Xmas. The order did not arrive and i enquired about it. They apologised and said they would resend but still no order arrived. I really wanted the coffee to give as looked to be good value and were selling Christmas coffee. I was given a full refund as by the time I told them it hadn’t arrived the 2nd time, Christmas coffee was out of stock. Very disappointed
June 29, 2025
3 stars as coffee machine sent with…
3 stars as coffee machine sent with european plug on machine and adapter to use wish I'd sent it back as plug looks bulky on my work top
April 13, 2026
Reply from Coffee Friend
Thank you for your feedback. We’re sorry to hear that the plug and adapter setup did not meet your expectations.
We completely understand that, especially with a coffee machine, appearance and convenience matter just as much as performance. Your comments are valuable to us and will be shared with our team as we continue working to improve the overall customer experience.
Kind Regards,
Emilia
Great service
Great service! Got my new Sage Bambino Plus and various other bits. Arrived very quickly! So friendly and helpful. Will continue to recommend and use 👍🏼
April 13, 2026
Best coffee specialist website
Best coffee specialist website . Last 3 years I purchase all my coffee from them also my Mellita beans to cup machine. I’m happy customer!
April 12, 2026
Found this Company when looking for a…
Found this Company when looking for a new Senseo machine and found the website very easy to use and find what you are searching for. Decided to see how they would do when ordering a new supply of coffee pads. Again , no problem finding what I wanted and they were reduced in price so ordered six packs and these should last us a while. They emailed when the order was dispatched and we received them fairly quickly afterwards. Very satisfied with the Company and their website. Would recommend.
April 12, 2026
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