coffeejack.co.uk Reviews 139

Great little machine -I use at work and it’s partially replaced my big home Elektra in the mornings.

Like that it’s user-serviceable and pretty simple design. I’ve used most portable espresso machines through the years to find a good one and while I liked my Handpresso, this is easier, more portable and easier to maintain.

One must be extremely lucky to get anything from this bunch. Trust me - I'm one of the backers (on kickstarter) back in 2019. To cut long story short - it's 2024 and I still don't have all the items from my initial order and shattered espresso maker (it arrived like this in case you're wondering. I'm waiting for spare parts for 5 months already. Not to mention I had to pay for it additionally)

Absolutely a scam. Terrible customer service and the delivery of their product took 2.5 years. Never expected to recieve what I paid for and along the way they tried to blackmail everyone to pay extra money. Absolutely did not pay the extra money out of principle and I ended up recieving mine BEFORE people that had paid extra. Wild. Absolutely do not buy this product or any product from them. It sucks by the way lol

After waiting over 3, yes THREE years for this, and after the second use, it is a non functioning and non working product. I’ve tried seeking help via your Google form, but like I said, I’ve heard nothing. Therefore, trying to reach out via various social media platforms as I really don’t think it’s good enough.

The silver plate (above the coffee basket when attached), does not hold on to the bottom of the coffeejack machine (where the pressed hot water comes through and into the coffee basket).

I was looking to buy other accessories to compliment the main coffeejack machine, but without a working main body, there’s no point.

The customer service (if you can call it that) is non existent. They take your money and when you report a defect, you get radio silence. Since backing this project on Kickstarter over THREE years ago, and being patient, I’ve now received a defective coffee utensil which does nothing. Over £100 spent, I wonder how many others out there have been scammed.

I’ve never back another project because of you.

Paid £165 over 3 weeks ago, not a single response to any of my messages or e-mails to find out when my order will arrive! Want to ask for a refund since this was for a gift, but probably no point since they obviously don’t read any customer communications!

The bits I've received work well.

I paid extra for 3 baskets with Lids (so I could make more than 1 cup)

I'm still waiting for my missing Pods - the last I heard from Coffeejack was 9th Nov 2023 (with generic emails 16th & 17th Nov 2023 saying they're sorting through the missing orders and the missing baskets with lids were waiting to be shipped )

Coffeejack are now advertising them to the public

It took some time to get to me the machine is beautiful and works really well if you follow their instructions.
I think it’s a great product.

They did make a product and ship it, although years later several thousand people still haven’t received their orders, or their orders arrived literally shattered, or missing components.

I received my order, and it was pretty good. I liked that it was portable, had a sturdy stand, and a carrying case. I don’t like that cleaning it or using it as directed could result in breaking it.

There are obvious product design flaws, with many backers’ units failing catastrophically in the same spot, to the extent that should’ve been caught during the product testing phase they said they were investing more in. There are no replacement parts available despite the company saying purchases would be under warranty and replacement parts would be available for purchase. These guys will put their time and money into just about anything other than answering customer requests or sending customer orders or simply telling the truth.

Against the rules of their crowdfunding platforms, they used backer funds on fancy marketing materials and campaigns, and according to their financials officially filed in the UK, giving themselves personal loans of over £500,000 from the company’s (i.e. backer’s) funds. After all that, they claimed to be broke and unable to ship what backers had already paid for, unless backers paid even more money within a matter of hours. That’s a saga in and of itself, where people paid the additional amount multiple times (in some cases unintentionally) and still received nothing.

The team at CoffeeJack and HRIBARCAIN will blame almost anyone else in the universe for problems they caused themselves, or should’ve been aware of, or should’ve addressed in a timely way. They’re incompetent and dishonest, not least with their use of backer funds, and go out of their way to gaslight their backers.

This is the tip of the iceberg and you should go to IndieGoGo or Kickstarter to see the full story. Covid delays are not the reason for their catastrophic company management, misappropriation of backer funds, and treatment of their backers.

I wish I could recommend them, but they’re a disaster, and dishonest. People should steer well clear of CoffeeJack and HRIBARCAIN.

Many people have recommended other espresso tools, like Picopresso or Joepresso, and frankly, they are much better quality, much more affordable, and make better espresso.

After an unacceptably long wait to receive the CoffeeJack the bayonet broke within a couple of weeks. The fact that they have a page on their website explaining the very precise instructions to follow to not break the bayonet shows they know it is a weak point that has failed on many people. Very disappointing after 4+ years to deliver. Look elsewhere if you want a product that will last more than a few weeks!

I backed this Kickstarter project (backer 3,964) in 2019, and later paid further for extras as the COFFEEJACK Bundle (basket with lid, case, elevation stand). I get that the project had issues (manufacturing, COVID etc).
I was later asked to pay "Shipping" depite having paid shipping on original KS campaign, which I duly did. Since then, all I receive is updates via KS adving of how many units have been shipped and also advising those who have not received their order to complete shipping details, which I have done twice now. STILL NO COFFEEJACK

The company is run by scammers. They raised an incredible amount of money through a Kickstarter campaign. Afterwards, they kept putting off the supporters and apologizing that the product was not finished and could not be shipped. after 100+ apology messages and 4 years of waiting, they had the audacity to ask the backers to pay more money. Those who sent them more money still didn't get the product. The few people who have received a shipment report that the delivery was not complete or that the product broke after a short time.

Broken after two weeks of use and was never replaced

Backed. Never received the product.
Scammers demanded more $$ for shipping
These clowns have done nothing more than offer excuses and refuse to reply to the majority of backers demanding to know where their product is. A large number of units that were received by other backers, have broken or arrived damaged with no response. STAY THE HELL AWAY FROM CoffeeJackOff.

Incompetence or scammers. Hard to tell but be very cautious giving them any money. They will promise the world however have after 4 years been unable to consistently deliver anything other than constant excuses. You may get a product, you probably wont though. What's more the company has no issues with charging additional shipping after the fact (check out the issues with their kickstarter as an example) . And if you do get a product thats all of what you paid for, based on reports its probably going to break within a few uses and very little recourse to get replacement parts is available as of 2023.

What the ....

I paid the money and got nothing after 3,5 years!

What a scam!!!

It’s a fine line between what may feel like a SCAM and what is simply INCOMPETENCE, I will take
The high road and believe the Coffeejack team doesn’t have the skill set to execute on many business fronts. If I were them at this point, I’d first understand who was shipped and who wasn’t shipped and communicate a very transparent message to each person and acknowledge that they still haven’t been shipped. That’s step one. No one is telling me by my name we have your order, we have your extra payment for shipping and here’s our plan to get you YOUR ORDER. WHAT FEELS SCAMMY is that they never reach out to me. Yet they ask for additional funds. They need to personalize it. You are in group 14 of shipments we are at group
9 we are shipping 1 group per month. Etc.
I can’t get frustrated as this is kickstarter it’s the roll of the dice to play this game.
I have since passed on every
Other kickstarter over the last three
Years.
Executions like these don’t help drive
More startups.

Took four years to deliver a substandard product to some of the original kickstarter backers. Makes mediocre coffee. The design has a structural flaw - most units seem to break within a month. Customer service in shambles, the dedicated website is full of spam. The founders won’t be able to organize a proverbial pissing match in a brewery. Stay away.

I was one of the initial backers and have yet to receive my order. Why? Likely because I won’t/can’t cough up the $$ to pay for the new shipping fee. I can’t because I no longer have a Paypal account and they will not return email requests for more information on this. But also I won’t pay because I have read dozens of complaints about not receiving the product despite payment of the hostage fee, broken and failing equipment, and their lack of proper management of the process itself. This Kickstarter has sworn me off of all Kickstarters. This project is well over 4 years old and I’m done.

CoffeeJack is a scam!

I have paid for a machine years ago, I have not received it. I paid the full price, now CoffeeJack is asking for more money, otherwise they won't send me my machine. I'm reading from people who actually paid more, and who still have not received anything. Questions about when I will receive my product are getting ignored. Kickstarter is also ignoring any complaints and not doing anything about this. I have received 120 updates, each one containing new excuses and explanations. After getting funded on Kickstarter, CoffeeJack went on to collect more money on Indiegogo. This is a scam, stay away!

What can be done? At the very least, if you have been tricked as well, please share your reviews!

They took my money with a delivery date three years ago. With promises of completion, in the second year, I added on… so they received a million pounds the first round, have had it for three years… got more money from add ons and won’t ship without MORE shipping fees (we already paid). They have taken over 200$ from this single mom. Thanks a lot scam artists.