Coffeelink Reviews 6,595

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the coffee products, often noting the fresh roasting, rich flavors, and absence of bitterness. Many appreciate the wide selection of beans and roasts, catering to diverse preferences, and the option to have coffee ground to their specific brewing needs. The service is frequently highlighted for its efficiency, with orders processed quickly and delivered promptly, often with tracking. Reviewers also find the pricing reasonable, especially considering the quality and the availability of subscription services with free delivery. However, some customers also noted occasional issues with product quality, describing coffee that tasted rancid or burnt, or arrived in damaged packaging. A few other people also felt that the quality of taste wasn't as good as it used to be, leading to disappointment. There were also instances of incorrect orders being sent and delays in delivery, with one reviewer mentioning a moldy smell in unroasted beans.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great selection and variety of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent and consistent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency.... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, superb, and... See more

Price

Clients share positive opinions on price, consistently finding them to be competitive, reasonable, and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I meet many bland people during my travels so was really pleased to be greeted by the smiling and genuinely friendly young chap at CoffeeLink within Bury St Edmunds railway station. Theo was po... See more

Company replied

Rated 5 out of 5 stars

Great company, great service and outstanding coffee ☕ actually reordered one of their bean varieties in a 1kg bag it was so good. I also love the card they give with more information about the origin... See more

Company replied

Rated 5 out of 5 stars

Coffee products are great as usual.The real test for me is how satisfactorily problems arising are resolved. I can say that on the two recent such occasions, because of my mistakes in ordering, staff... See more

Company replied

Rated 5 out of 5 stars

Lots of choice and reasonably priced with quick delivery even without opting for next day delivery. I opt for coffee beans but it’s good that you can receive ground coffee suitable for your type of... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler
  4. Countertop Store
  5. Espresso Bar

Written by the company

Suffolk Roasted Single Origin Ethically Grown Coffee. Buy coffee and coffee equipment, find out about the brewing of coffee and coffee growers. Trade & Cafes. Here at Coffeelink, we are passionate coffee drinkers and mad about our 100% Arabica hand roasted coffees, consisting of over 47 single origins. We are a privately owned family business, with a real passion for good quality coffee. So much so, we ensure our hand roasted single origin coffees are expertly slowly roasted to our own very precise and exacting standard, (or even our customer’s too)! Since Coffeelink was born our passion and mission has been very simple. To share the joy of trying as many different origin coffees as possible. To learn about our customer's coffee palate on what ‘really’ good quality coffee should ‘truly’ taste like! We want everyone to be able to enjoy our coffee, whether it is for home, office or trade use! Please feel free to visit our website and browse through our great variety of coffees at: https://coffeelink.com/ Alternatively, get in touch with us and we would be happy to help you find the coffee you will want to start your day with from now on!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Indonesia queen gayo/columbia geisha

I've bought coffee regularly from this company. The orders are always promptly delivered and the coffee I buy (Indonesia queen mayo and columbia geisha) are really nice and great value, especially in the bigger bags.

March 31, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

I enjoy my monthly 500g “roasters…

I enjoy my monthly 500g “roasters choice” which has enabled me to appreciate a wider range of coffees than I might have otherwise selected.

March 26, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

I am still waiting for my order

I am still waiting for my order even though I have contacted you four times to ask about progress but with no reply. I will ring you Tuesday after Easter weekend to ask about the order. Very unhappy

March 29, 2026
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Reply from Coffeelink

Hello, I sincerely apologize that inconvenience.
Please leave it with me and I will revert back to you.
Thank you

Rated 5 out of 5 stars

A honest review

I have used many coffee roasting companies, and coffee link come out the best in all the important areas. Service 10 , quality 10 , price , well if I could give it 11 i would . This is one company I can recommend to a friend .

March 26, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great Coffee

Always a good selection of coffees at reasonable prices.

March 26, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Great coffee

Great coffee. Delivered on time.

March 26, 2026
Coffeelink logo

Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Wonderful Coffee and Great Service

We get two half-kilo bags each month. I look forward to getting them and even more to consuming them. I love the Peru 1-2-1 and the Finca Verona. The service is great - I really like that the coffee is delivered by Royal Mail.

February 3, 2026
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Reply from Coffeelink

Hello thank you for your feedback.
Enjoy your brew:)

Rated 1 out of 5 stars

Not a good experience

Not a good experience. Bought coffee grinder and aero press. The first two are ok but couldn’t use the aero press my hands are too weak. I returned it the next day with a note at a cost of almost £5. Also sent an email to the link they provide. Absolutely no response or acknowledgement. Terrible company to deal with just ignores you.

March 6, 2026
Unprompted review
Coffeelink logo

Reply from Coffeelink

Hello, I sincerely apologize that inconvenience.
Please leave it with me and I will revert back to you.
Could you please send us an email on info@coffeelink.com as we don't have your email address.
Thank you

Rated 5 out of 5 stars

Have been buying Kenya AA coffee beans…

Have been buying Kenya AA coffee beans for many years from Coffeelink. They are always of the best quality, reasonably priced, and delivered quickly.

February 27, 2026
Coffeelink logo

Reply from Coffeelink

Hello, thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Lovely beans

Lovely beans, good provenance, speedy, efficient service - great value

February 26, 2026
Coffeelink logo

Reply from Coffeelink

Hello, thank you for your feedback.
Enjoy your brew:)

Rated 5 out of 5 stars

Excellent coffee

Excellent coffee, well priced, normally delivered the following day.

February 28, 2026
Coffeelink logo

Reply from Coffeelink

Hello, thank you for your feedback.
Enjoy your brew:)

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