Another delivery just arrived safely to Athens! The delivery times are getting improved,the quality of service provided by C.E support is extremely high and always willing to help with any poss... See more
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See what reviewers are saying
A DHL parcel (n° 3651808403) was received and signed for at ColisExpat's Italian warehouse on January 2, 2026. It was never reshipped. After three months of unanswered follow-ups, they acknowledged... See more
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Seamless transaction from start to finish. Package arrived in Toronto from France in three days via DHL. Tracking information was detailed and timely. I will shop with this company again. Product... See more
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Reliable and fast service. Always got my package in good condition. Great Option of your supplier does not delivery aboard, or if the shipping costs of your supplier are to high. We started to u... See more
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Company details
Written by the company
ColisExpat est un service qui s’adresse à tous les acheteurs en ligne de certains produits français, européens ou américains qui se font parfois très rares dans leur pays de résidence ou dans les territoires d'Outre-Mer. Un produit de qualité qui ne soit pas à un prix exorbitant ? Une petite robe noire d’une marque que vous adorez, le dernier Goncourt ou bien … Quel que soit le petit produit qui vous manque, nous avons la solution ! ColisExpat vous fournit deux adresses de réexpédition : une en France et une aux États-Unis et quatre adresses de transit en Espagne, en Italie, en Allemagne et au Royaume-Uni. Ces six adresses vous permettent de passer commande sur tous vos sites français, européens et américains favoris. Nous recevons vos colis dans nos locaux, vous notifions par mail, puis attendons votre feu vert pour réexpédier le tout chez vous. Peu importe votre pays, nous livrons dans le monde entier !
Contact info
110bis Avenue du Général Leclerc Niv1 Bat7, 93500, PANTIN, France
- contact@colisexpat.com
- www.colisexpat.com
3.8
Great
13K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
They put my package on trash without notice.
You did not give the option that supposely repack our orders. And it took longer than expected and then you did not give any advice that after some time you throw the things away.
March 24, 2025
Reply from ColisExpat
Dear Jpo,
We thank you for your feedback and sincerely apologise that your experience with our service did not live up to your expectations. We take note of your comments which help us every day to improve our process.
If you have any further questions about our procedures, you can contact our customer service team who are best placed to answer any queries you may have.
Best Regards,
The ColisExpat Team
Parcel not located, Dismissive response from customer service
In 2023 the service was ok.
My latest experience is pretty appalling. Looking for my parcel, I received automated responses. No confirmation was ever received as to whether my parcel was found. I sent the tracking history and a picture of the delivery to the Colis-specified facility.
The last response I received from customer service; "We regularly receive parcels that are not intended for us by mistake. It also works the other way round: parcels intended for us may be delivered to another address". "We invite you to make a complaint to your merchant about a delivery dispute". Customer service is just completely dismissive and has more interest in deflecting any responsibility. No one knows where my parcel went, and from the response received from Colis customer service, they couldn't care less either. We entrust our shipments to them, and frankly, they don't deserve the business opportunity.
March 25, 2025
Unprompted review
Reply from ColisExpat
Hello,
Thank you for your feedback and we fully understand your frustration. We are sorry that you have had such a disappointing experience with our service.
We assure you that your request is still being processed and that we are doing everything we can to resolve this problem quickly.
We thank you for your patience and assure you that we remain actively involved in the search for your parcel. We will keep you informed as soon as we have more details.
Yours faithfully
The ColisExpat team
Very useful service, mostly running smoothly, but customer service needs to be improved
I have been using Colisexpat's forwarding service for several years and find it extremely helpful. So far, it has almost always worked well. In a few cases there have been delays in the registration of parcels and in the processing of forwardings. But only one forwarded parcel was completely lost, and that was the fault of the courier. However, I am less satisfied with the quality of customer service, which seems to see its main task in deflecting all responsibility in the event of problems. Once, when a forwarded parcel was not delivered due to an error by the courier and was returned to Colisexpat, I had to write countless emails and threaten legal action before I was finally refunded the postage. Also, the emails from the customer service staff are always short and impersonal and sometimes not very polite. Another annoyance is the website, which even after the relaunch does not meet today's standards and is also extremely slow.
March 24, 2025
Unprompted review
Reply from ColisExpat
Dear Carsten,
Thank you for your feedback. We sincerely apologize for the delays you've experienced, and we fully understand your frustration. We are glad to hear that you’ve found our forwarding service helpful overall, but we recognize that the issues you've encountered with customer service and website functionality are disappointing.
We appreciate your patience in following up with us, and we acknowledge that there have been cases where communication could have been improved. We take your comments seriously and will continue to work on providing better support and a more responsive service.
Regarding the current delay with parcel 1735440, it seems that this is a recent shipment, and this could explain why the processing hasn't been updated yet. We apologize for the inconvenience and will keep you updated as soon as we have more information.
We also want to assure you that we are committed to improving both the customer experience and the functionality of our website, to meet the standards that our customers expect.
Thank you for your continued trust in ColisExpat, and please feel free to contact us if you have further questions or concerns.
Kind regards,
L'équipe ColisExpat
The support turned from bad to terrible
The support turned from bad to terrible.
One year ago they answered with rude and usless answers, now the stoped answering at all.
ColisExpat lost one more my parcel and held another one for a month after delivery, before it was appeared in my stock.
I wrote 3 letters about these parcels. all 3 were just ignored ... no answers at all.
In result I have
1. Total ingnore of emails
2. One lost parcel
3. Huge delay with others
4. I had to pay for 30days overstockage for 1 month when waiting the parcels to be added. No hope.. one was lost.
March 17, 2025
Unprompted review
Reply from ColisExpat
Dear Valentin,
We fully understand your frustration and apologise for the inconvenience. As far as unprocessed requests are concerned, this is due to the way the form on our site works. If a customer selects ‘parcel not registered’, an automatic response is sent, explaining that parcels are registered within 3 to 5 days, which automatically closes the ticket and prevents our team from seeing it.
If the customer responds to this automatic reply, it reopens the ticket, allowing us to process it. In your case, it seems that messages were sent with the same reason, which prevented the ticket from being handled appropriately.
We sincerely regret this situation and we are doing everything we can to improve our process so that this does not happen again. We thank you for your patience and remain at your disposal should you have any further queries.
Yours faithfully
The ColisExpat team
Huge delays, terrible customer support
At first, they are legit, and I did eventually receive my package.
However, their customer service is a disaster. My package arrived at their German facility and then disappeared. After some resistance, their customer service said they would start an investigation; a week later, without clearly communicating any updates (which was extremely frustrating), they reported that the parcel had been found and was ready for shipment (spoiler: it was not).
After waiting another week for it to become actually ready for shipment, I asked what was going on. The CS requested the docs again and clained "We didn't open an investigation previously, all we said was that the parcel was now attached to your account." Unbelievable.
But luckily, few days later the real parcel showed up in my account (under a different tracking number, though). After that everything went smoothly.
All in all, it took them over 3 weeks to move the parcel from their German facitilty to their main warehouse.
March 5, 2025
Unprompted review
Reply from ColisExpat
Dear Aleksandr,
Thank you for your message. After reviewing your exchanges with customer service, it appears that the situation has been resolved, although it has taken a little longer than expected. We apologise for any confusion that may have caused this delay. There was obviously a misunderstanding, which added to the time needed to resolve the problem.
We understand that this may have been frustrating, but we're pleased that everything is now in order. If you have any further questions or concerns, please don't hesitate to contact us again, we're here to help.
Thank you again for your patience and understanding.
Yours faithfully
The ColisExpat team
Despite assurances my package is still not returned after 2 weeks of asking
Despite assurances my package is still not returned. You commented on my previous review that the package will be returned asap, that did not happen. Almost 2 weeks of repeating myself in the emails, always same answer: ,,It will be done”. I think you don’t even read the emails or don’t care. My package still shows in my stored parcels tab. I hope you didn’t lost my package because it’s a lot of money for me. I’m waiting till end of this week for the package to be returned, otherwise I’ll contact appropriate authorities. I just don’t get how such a big reshipping company can’t return a shipment for 2 weeks, it’s literally 5 minutes work. Parcel number: 17557923 If you fix my issue and return the packa I’ll delete negative review, waiting for feedback.
March 19, 2025
Unprompted review
Reply from ColisExpat
Daer Michal,
Thank you for reaching out and for your patience. We sincerely apologize for the delay in processing your return request. We have escalated this matter and are actively working on resolving the issue as quickly as possible.
Please rest assured that we are doing everything we can to get your package returned to you. We understand the urgency and will keep you updated on the progress. Thank you again for your understanding, and we appreciate your continued patience.
Best regards,
The ColisExpat Team
It is my first time using this…
It is my first time using this company,my parcel has been added into my Profile but I can't ship it.i don't know how long it takes to have an option of shipping my parcel in stock
Seems like this company is unlike ShipGerman...ShipGermany is gaining lot of clients because they are so convenient and your parcel reports same day when it has been received.
March 18, 2025
Unprompted review
Reply from ColisExpat
Bonjour Dlamini,
Thank you for sharing your feedback with us. We understand your concern and we apologize for the inconvenience you've experienced.
Our customer service team has already responded to your inquiry and is currently looking into your issue. Please rest assured that they will provide you with the necessary assistance regarding the shipping of your parcel. We appreciate your patience as we work on resolving this matter.
We understand the convenience of prompt updates, and we are continuously working to improve our services. If you have any further questions or need immediate assistance, feel free to reach out to our customer support.
Best regards,
The ColisExpat Team
Inability
I have been working with this company for a long time. I was quite satisfied with 2 lost shipments. Until the end of February. They incorrectly indicated the country of origin for my shipment, instead of Spain they stated Germany. Unfortunately, the shipment cannot be sent to my German address. For 20 (twenty!!!) days now I have been asking the customer service line every day (specifically Bryan) to fix the system. During this time they have not been able to fix the error, they are not even able to answer my email. Horrible.
February 28, 2025
Unprompted review
Reply from ColisExpat
Dear Martin,
Thank you for your message and for bringing this issue to our attention. We sincerely apologize for the confusion and the delay in resolving the problem with your shipment.
As noted, the system error with the origin country has been acknowledged, and we understand how this has caused frustration, especially since it has prevented you from shipping to your German address. We regret the inconvenience caused.
I’ve directly contacted our team, and this issue will be resolved shortly, and everything is on track now.
We appreciate your patience and understanding in this matter. Rest assured, we are actively working to ensure that everything is corrected promptly.
Best regards,
The ColisExpat Team
Quality services
Reliable and quality service without any problems. I can only recommend. I have been a client for five years.
March 5, 2025
Reply from ColisExpat
Dear Jaroslav,
Thank you for your kind words! We're thrilled to hear that you've been satisfied with our service for the past five years. Your continued trust and recommendation mean a lot to us. If you ever need assistance or have any questions, we're always here to help!
See you soon,
The ColisExpat Team.
Quick process with cheap cost.
March 5, 2025
Reply from ColisExpat
Dear Supasin,
Thank you for your feedback! We're glad to hear that you found the process quick and the cost affordable. We strive to offer the best service at a great price. If you need assistance with anything else, feel free to reach out!
See you soon,
The ColisExpat Team.
The parcel took a while to come to me… it's ok
The parcel took a while to come to me because at first it had to be sent to the Colis Expat Station in Germany and from there to the central in France and from there to the country where I live. I am happy about the possibility to use Colis Expat - otherwise I could not receive some stuff as those companies refuse to send it to my country.
March 5, 2025
Reply from ColisExpat
Dear Schrott,
Thank you for sharing your experience! We are glad that you are happy with the option to use ColisExpat to receive your items. We understand that international shipping can sometimes take a bit longer due to the multiple steps involved, but we strive to make the process as smooth and efficient as possible.
We're glad we could help you get the items you need that aren't available in your country. If you need any further assistance, feel free to reach out!
See you soon,
The ColisExpat Team
Years of using this service
Years of using this service. Their connection page no longer works, they now have packages from me I can never pay to get shipped to me. Their connexion page is broken, multiple emails sent to them, nobody is answering. Complete scam.
March 6, 2025
Unprompted review
Reply from ColisExpat
Dear Alienor,
Thank you for sharing your experience. We are very sorry to hear about the difficulties you've encountered with our service and the connection issues you've mentioned. We understand how frustrating it must be, especially after years of using our service.
Please note that we take such concerns seriously. We kindly ask you to provide more details about your situation, including your reference number or the email associated with your account, so we can investigate this further and resolve the issue as quickly as possible.
Our team is committed to providing the best possible service, and we would love to help you get this sorted.
Thank you for your patience, and we look forward to assisting you.
Best regards,
The ColisExpat Team
Trouble free delivery redirection…
Trouble free delivery redirection service. Worked great.
March 5, 2025
Reply from ColisExpat
Dear Dennis,
Thank you for your great feedback! We're so happy to hear that the delivery redirection service worked seamlessly for you. If you ever need assistance in the future, don’t hesitate to reach out. We're here to help!
Best Regard,
The ColisExpat Team
Reply from ColisExpat
Dear Ildiko,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. If you ever need assistance in the future, we're always here to help.
Best Regard,
The ColisExpat Team
Reply from ColisExpat
Dear Juliette,
Thank you so much for your kind words! We're thrilled to hear that you're happy with our service and prices. If you have more parcels to send, don’t hesitate to reach out. We’re here to help!
Kind Regards,
The ColisExpat Team
Their website connexion page stopped…
Their website connexion page stopped working a few weeks ago, any browser any device, it keeps on looping back to the connexion page. I tried emailing them no answer. Years of being a customer but recently they frankly just don´t care about their customers or the fact that customers are loosing packages because of their faulty website. This company just isn´t what it use to be and seemingly doesn´t even to care.
February 26, 2025
Unprompted review
Reply from ColisExpat
Dear Marie,
We sincerely apologize for the issues you’ve been experiencing with our website and the lack of response. We understand your frustration and regret that this has caused you such inconvenience, especially as a long-time customer.
Please rest assured that we take your concerns seriously. Our team is currently working on resolving the technical problems with the login page, and we understand how important it is for you to have access to your account and manage your shipments smoothly.
We also regret the inconvenience you’ve faced regarding lost packages, and we are fully committed to investigating these issues to prevent them from happening in the future.
We encourage you to reach out to our customer service again, as they are the best-equipped to assist you further. If there is any additional information you can provide, such as specific error messages or steps that are leading to this issue, it would be helpful for our technical team.
Thank you for your patience, and we hope to resolve this as quickly as possible. We value your loyalty as a customer, and we want to regain your trust.
Best regards,
The ColisExpat Team
Good and reliable service, good customer support
The service is good and I always use it for shipping items from online stores who do not provide shipping to Israel.
The only two points that would make me rate them 5-starts rather than 4 are:
1. It sometimes take a long time from the package delivered to their warehouse until it appears in the account (and only then I can start the forwarding process)
2. The shipment prices of FedEx, DHL are very high - it would be great is, as an aggregator, ColisExpat would offer better prices.
February 24, 2025
Reply from ColisExpat
Bonjour Amit,
Thank you for sharing your feedback! We're glad to hear that you are generally satisfied with the service. We understand your concerns regarding the time it sometimes takes for packages to appear in the account after they’ve arrived at the warehouse, and we appreciate your patience as we work on improving that process.
Regarding the shipping prices of FedEx and DHL, we acknowledge that international shipping costs can be high. As an aggregator, we always aim to offer competitive rates, and we will continue to explore ways to provide better pricing options for our customers.
Thank you for your valuable input, and we hope to continue serving you!
À très bientôt,
L'équipe ColisExpat.
Reply from ColisExpat
Bonjour Linsey,
Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez eu une expérience rapide et satisfaisante.
À très bientôt,
L'équipe ColisExpat.
Hope that you will never have the misfortune of being served by Helena.
Their phone number is fake. You can never get through. Their staff member, Helena, seems like a newly developed robot who can't understand customers' demands at all. She is extremely perfunctory towards customers and slack in her work. If you don't encounter any problems, it's indeed a cheap forwarding company. But once you do, your problems will never be resolved.
February 19, 2025
Unprompted review
Reply from ColisExpat
Good morning,
Thank you for taking the time to share your experience. We are sorry to hear that you have experienced difficulties with our customer service and apologise for any dissatisfaction this may have caused.
After checking, we were unable to find any correspondence with Helena at the email address provided. So that we can help you more precisely and resolve your problem, could you provide us with more information about your request or a different email address? This would enable us to better understand the situation and provide you with a suitable solution.
We remain at your disposal for any further questions or clarifications.
Best regards,
The ColisExpat team
Nightmare
My package number 1699150 has never arrived at UPS since 01/28/2025 After numerous messages with your customer service, I am told that the package cannot be found!!! And that I will have to wait 6 weeks to 18 weeks for possible compensation? Because there is a survey of your service providers?? Which service providers since apparently this package never left your depot in Saint Denis. I have sent all supporting invoices for the container. And I hope to be reimbursed as soon as possible for my €524.47 and my paid reshipping costs. I have been a customer of your services since 2018. Thank you for your personalized and quick response.
February 19, 2025
Unprompted review
Reply from ColisExpat
Good morning,
Thank you for taking the time to share your experience and your concerns with us. We fully understand your frustration regarding the status of your parcel.
Having reviewed the exchanges with our customer service team, we can confirm that an investigation has been launched to locate your parcel. We are very sorry that your parcel is still untraced and that this has caused such inconvenience. It is important to point out that tracing a lost parcel can sometimes take time due to the internal processes of transport partners, particularly to identify any errors that may have occurred during the reshipment process.
We would like to reassure you that, as indicated, as soon as the investigation is concluded, we will be able to study the compensation case. We are well aware of the impact this may have and we are doing everything we can to resolve this situation as quickly as possible.
We thank you for your patience and the trust you have placed in us since 2018. We hope to be able to find a rapid solution to your case. We will of course remain at your disposal should you have any further questions or require further clarification on the status of the dispute.
Yours faithfully
The ColisExpat team.
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