collectplus.yodel.co.uk Reviews 

1 star is too much. They don't send the barcode which is needed to collect the item! Their app is also completely crap. Don't see this lot of scammers surviving thank god.

I have sold a £450 north face jacket on Vinted on the 3rd January. The tracking wasn’t updating, I have contacted multiple times the Customer Service, asked me to be patient, then they confirmed that I was lost. They were going to manually locate the parcel and return back to me. The parcel was manually located on the 13th January and today they told me that it wasn’t true. They have lost my jacket and have no intention to pay anything back.

Unable to track the return so have not received a refund.

Beyond garbage. I'm not wasting more than 30 seconds writing just how utterly abysmal this company is.

I wouldn't even give it 1 star. They lost my parcel for 2 months but just kept telling me to contact the depot, contact packlink (whoever they are), asked me to confirm details over and over again rather than just investigate the problem and sort it out. Won't tell me what their complaints procedure is. EBay should cut ties with these guys.

Absolutely disgusting company. They should be ashamed of themselves would not recommend anyone doing service with them. Item was delayed. Asked me to confirm my address 5 times which was extremely annoying. As I’m typing this I’m still waiting for my item. If I knew it was this bad I would’ve just bought the item myself.

I would give -0 stars if I could. The Yodel Customer service is not aiming to resolve the issues with parcels not been delivered, the couriers lost 2 of my parcels in two weeks and although I claimed to be refunded for the losses (as I paid extra to be compensated in the event of the loss) Agents gave me poor information just to get rid of me as soon as possible. In the phone I was advised to claim refund because my parcels were lost in transit, then they changed the tracking and the status online as ”incomplete delivery-return to the sender” so that to wait another 14 days for the return.
I have been waited for nothing, since the parcel has been lost from the beginning it would never have how to came back to me. When you contact their Customer service, every agent is passing you to another and everyone is asking you either for a tracking of 16 numbers from online, another one is asking for the 7 numbers from the receipt and another one for YOD…reference from your email. The most difficult tracking to find it is YOD reference as this could not be found anymore on the label nor the receipt, so if you don’t have the email or a quick access at your computer to find it, you won’t be helped with the tracking from the receipt.I am very disappointed because Yodel is following EVRI in loosing parcels or not serving the best customers service. For their fault I am forced to wait over 30 days in order to see if the parcels will be delivered or to claim the compensation, although I have to refund the money for my customers for the loss.
In conclusion with :2 parcels lost in 2 weeks, poor delivery and poor customer service, I am extremely disappointed and I will never use or recommend to anyone using EVRI or YODEL in future. You’d better choose Royal Mail even they have strikes, but at least you will be listen by the Customer Service or you will be compensated for the loss if this is the case.

It only deserves 0 stars not even one. AVOID! AVOID! AVOID! AVOID! 2 parcel lost in one week, no update, no customer service. Basically crap. AVOID! Seems like nothing works in this bloody country.

Collect plus has LOST all 3 of my parcels in the last month! I shall avoid buying items that use this courier in future!

Ok Im getting straight to the point, I sent 21 letters and only 8 got delivered. So to be honest you have more chance your parcel wont get delivered than it actually does. You have better odds putting your money on red with roulette and thats not even a joke..

Sadly I ordered and paid for an item that after research was coming from a China based company and the delivery via Yodel . I received a date for delivery which was nine days after my order was placed through EBay.
The parcel is supposed to be at Manchester for sorting and was due for delivery today. After prolonged waiting to speak to a person and not a machine I was linked to a male in CapeTown who said that he was unable to give me any contact details for yodel in the UK as it was confidential but my parcel may arrive sometime next week , I feel scammed and strongly advise people to research the company from where the purchase is coming from. It may cost a £ or so more but we’ll worth buying in your country with contactable details should you have concerns. Yodel is not reliable if you require an item for a specific date. Hope this helps from anyone’s disappointments in future.

Text and email advising me of the delivery 2 hour slot. Sat with laptop so I could see either the drive appear or be at my front door via CCTV cameras running 27/7 with snap shots. Text arrives "Sorry we missed you". No card left either. If (s)he had appeard at my front door the CCTV would not only have recorded the fact but pictures every 5sec would have been recorded. Tried phoning the following day at 0803 Hrs no answer. Totally useless organisation.

Collect+ used to be decent, then they merged with yodel and became useless. My parcel was due to be delivered Sunday, I wasn’t going to be in so had it sent to closest coop for collect+.

They didn’t take it the same day when it’s down the road from my house (even though it was in the delivery drivers van) and they didn’t even bother taking it the day after either.

Parcel is now untraceable, who knows where the hell it is. No agents available to talk to.

Item was delivered earlier than expected and I was not home. Instead of arranging another delivery my parcel was unexplicably returned to sender stating parcel refused wrong address. Address was correct. I have been unable to contact yodel either by phone or message. Very disappointing, still have not heard from them.

Used one shop which supposed to take parcels 7/7 but only do it mon- thu. Waste of time and fuel to get there, arsy attitude of staff, almost send me home when i wanted to ensure that was the place.
My partner droped parcels monday on the same guy with the same bad attitude. I had them marked with codes to match the labels but while doing it was talking with someone else and put 2 labels on wrong parcels. Of course they end up in the wrong place. Contacted vinted to make yodel to take them and post them to the correct address, while dealing with one arsy buyer who can't wait 48 hrs for vinted reply.
Just a pure headache.

Groupon order. Tracking states delivered by Yodel. No parcel. Contact Groupon - provides mobile number for Driver. Driver says he knows he pushed through wrong letterbox and will retrieve! 3 days later, no parcel. Emails to Groupon and Yodel ignored. DO NOT use either. Should be 0 option on here.

Undoubtedly the worse courier company in the world.
Customer service is a complete joke. My parcel being returned to Sodastream appears to have disappeared from their system and nobody knows where it is. Talked to a complete idiot on their chat and eventually gave up after being told to stay connected whilst they looked into it. Waited 20 minutes with complete silence.
I may not be the customer who is paying but that is not the point.
Contacted Sodastream who didn't seem at all surprised by my experience so I question why they continue to use this bunch of amateurs.

The man at the shop refused to take my parcel he said he had too many h because Yodel haven’t collected for 3 days!

Literally been sent ftom shop to shop and no one knows what to do. A digital code was generated for a vinted order, first shop could not scan it so sent me to another shop that was 30 minutes way still not able help, they had no idea what to do, now lost money because of this!