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Collett's Mountain Holidays Reviews 235

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge of the areas, and friendly demeanor, which significantly enhances the holiday experience. People frequently highlight the excellent quality of the holidays, noting the well-organized trips, comfortable accommodations, and delicious food. The stunning locations and diverse range of walks are also a major draw, with many appreciating the expert guidance provided. However, some customers also noted issues with hotel transfers, describing them as inconveniently timed. A few reviewers were dissatisfied with the clarity of information regarding guided activities, particularly snowshoeing, finding the promised options either too strenuous or overpromised. Some people also mentioned a decline in certain in-resort services, such as meet-and-greets or evening social events, which they had enjoyed on previous trips.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Holidays

People report positive experiences with holidays. Many customers praise the excellent organization, with... See more

Location

Consumers find location to be positive, highlighting the spectacular scenery and beautiful areas like the... See more

Service

Users describe positive interactions with service. Customers frequently praise the excellent organization,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent food, with... See more

Based on these reviews

Rated 5 out of 5 stars

Easy booking from start to finish with Collets holidays. Courtesy call before holiday appreciated. Pick up instructions at Malaga airport were detailed and timings clear. The village of Canillas de A... See more

Company replied

Rated 5 out of 5 stars

Comfortable hotel with excellent food, stunning location and good range of walks. But what makes the Collett's experience stand out is the quality of the team in resort. Ben and Connie really went th... See more

Company replied

Rated 5 out of 5 stars

A wonderful holiday. We loved our week (centre based) in Sils Maria so much that we would love to return. The hotel was so lovely with excellent food and service. The Collett’s reps were outstanding-... See more

Company replied

Rated 5 out of 5 stars

Ehrwald is a great location as it offers a huge choice of walks with superb public transport. Our room was spacious( lots of storage space) and the hotel staff were so welcoming, with excellent food... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Collett's Mountain Holidays, your gateway to unparalleled walking & skiing adventures in Europe’s finest landscapes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

235 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Overall excellent holiday

Overall excellent holiday. Tea and coffee making facilities in bedroom would help

March 10, 2026
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Reply from Collett's Mountain Holidays

Hi John - Thank you so much for taking the time to leave a review, and great to hear you had an excellent time. We absolutely take your feedback on board, but it's sometimes quite tricky to have an impact as it's a very British request, and the hotels have visitors from all of the world. We'll continue to fight for a great cup of tea, though.

Rated 5 out of 5 stars

Great hotel and food

Great hotel
Brilliant food
Excellent snow shoe guiding

March 30, 2026
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Reply from Collett's Mountain Holidays

Great to hear you had an excellent experience on your snowshoeing holiday with us in the Val Aurina. Thanks for taking time to leave a review.

Rated 5 out of 5 stars

A Dolomites Ski Safari…

The ski guide was very considerate of my own, and the group's skiing ability, and gave clear instructions, ensuring that this was enjoyable for all.

The restaurants,food, and accommodation were excellent.

March 17, 2026
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Reply from Collett's Mountain Holidays

Hi Andrew. So great to hear that you and the group had a great ski safari in the Dolomites. Thank you so much for taking the time to leave a review.

Rated 5 out of 5 stars

Alex martini, our guide is the best

Alex our guide made our 6 day ski safari the best. He coordinated all the transportation and sleeping accommodations plus he was fun to ski with in less than ideal snow conditions. He was able to laugh and smile with 8 strangers with varying ski abilities and personalities.

March 8, 2026
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Reply from Collett's Mountain Holidays

Hi Victoria. So great to hear that you and your party had such a fantastic ski safari with us in the Dolomites. Thank you so much for taking the time to leave us a review!

Rated 5 out of 5 stars

Brilliant

The hotel was fabulous and the transfers worked perfectly. What's not to like. The booking process was also very easy and the portal was good.

March 7, 2026
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Reply from Collett's Mountain Holidays

Thank you very much for taking the time to leave a review, and fantastic to hear you had a great time.

Rated 5 out of 5 stars

Dolomites is THE place to be

The Dolomites are purely magical, but the way this trip was put together made it truly legendary. Between the jagged limestone peaks and the lush alpine meadows, the views were constant 'pinch-me' moments.

The Heart of the Trip: Hotel Posta Zirm
I have to give a special shout-out to our stay at Hotel Posta Zirm. It wasn't just a hotel; it felt like coming home. The owner is an absolute force of nature—by the second day, she feels like everyone’s best friend and makes the entire atmosphere so welcoming.

The Food: Every meal was a culinary highlight—truly delicious and authentic.

The Spa: After a long day of hiking, the first-class spa was exactly what we needed to recharge.

If you're heading to the Dolomites, this is the only way to do it!

September 15, 2025
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Reply from Collett's Mountain Holidays

Thanks so much for taking the time to leave such a detailed review Amir. We're delighted you enjoyed the Dolomites so much, and your stay in the Posta Zirm too of course!

Rated 5 out of 5 stars

Fantastic Ski Safari in the Dolomites

My first trip with this company. Excellent service, great locations and clear and concise information.
Ski safari in the Dolomites, just a great experience!

March 10, 2026
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Reply from Collett's Mountain Holidays

Hi Neil. So glad to hear that you had such a good ski safari with us, and thank you so much for taking the time to leave us a 5* review.

Rated 5 out of 5 stars

I am not sure where to start

I am not sure where to start. Our Guide was very knowledgeable , personable and engaging. The food was very very good, espeacially the first and last night. The skiing was good. I had an all around wonderful time.

March 10, 2026
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Reply from Collett's Mountain Holidays

Thank you so much for taking the time to leave us a review, Joe, but most importantly it's fantastic to hear you had such a wonderful time skiing in the Dolomites with us!

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Avge 40km skiing a day. Spectacular scenery, good company, excellent guide.

March 10, 2026
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Reply from Collett's Mountain Holidays

Hi Andy. So glad to hear you had a great time skiing in the Dolomites with us. Thank you for taking the time to leave us a review :)

Rated 4 out of 5 stars

A great hotel but snow shoeing was over promised

Hotel was very comfortable with helpful and friendly staff, a fantastic wellness centre and delicious dinners but the offer of guided snow shoeing was overpromised. Large groups of 20+ with just one guide on some days. Guide didn't wait for everyone and set off at some pace.

February 9, 2026
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Reply from Collett's Mountain Holidays

Hi Rosie. I have passed your feedback regarding the guide onto the team who are going to raise this directly with the hotel. We're glad that all other elements of your holiday seemed to be enjoyable. Thanks so much for taking the time to leave a review.

Rated 3 out of 5 stars

Another Brexit calamity

Since Brexit, the skiing side of Collett’s has diminished. They are no longer allowed to provide ski guides and for this holiday, our third, we did not even have a ski rep in resort or meet and greet at the airport. We missed the convivial pre-dinner drinks sessions provided in the past. On the plus side, transport is provided to and from the resorts (Arabba and Corvara) as well as a comprehensive self-guided ski programme for the week, but unless you are uber-confident with piste maps, this is no substitute for a proper personal guide or ‘group’ holiday. (For solos, couples or small groups of differing ski abilities, we would now recommend Ski Tracks, (Ski Club of GB), Club Med and/or Nielsen , although not sure latter caters for over 60s). The end of the holiday was particularly stressful. We were not told in explicit terms where to meet the coach for our departure and were left relying on other customers telling us pick up was at their hotel. I broke my wrist on the penultimate day and was in plaster and could not carry my own case/kit. The coach driver was very helpful when coach arrived, but it was a hundred yards or so down an icy road and we found the other Brits rude and pushing us out of the way to get on the coach first. (Not the type of person we’ve encountered with Collett’s in the past). We felt it was all a bit DIY and although we loved our apartment (Residenza Angelika) and the fabulous wellness centre there (included at no extra cost), we won’t be booking next year’s ski holiday through Collett’s. A shame, but the previous excellent customer interface has totally disappeared. Corvara remains a lovely, friendly, unpretentious resort in the heart of the spectacular Dolomites. It was busy this year due to the Olympics in nearby Cortina and ‘Carnivale’ starting on the Thursday and the Sella Ronda can be manic, but we found an abundance of quieter runs and no real queueing for lifts. An intermediates’ resort. Very few black runs.

February 16, 2026
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Reply from Collett's Mountain Holidays

Thank you for sharing feedback, and for travelling with us again. We’re genuinely sorry this holiday was different from your previous experiences with us.

We’re particularly sorry to hear about your wrist injury. Being hurt towards the end of a trip is far from ideal, and we regret you felt a little unsupported on departure day.

You’re right that Brexit has changed how our ski holidays now operate, particularly around our in-resort and ski hosting, which was so popular with many long-standing guests. We do have to work within the guidelines now and, whilst we have put together a great ski holiday which attract highly positive reviews, we understand the new formula is better suited to skiers, who (1) travel with friends or family and/or (2) are confident skiers, who are happy to venture out and explore independently.

Regarding the transfer, we do provide departure information in advance (displayed on the transfer voucher). However, we acknowledge the coach cannot stop right outside one or two of our properties in Corvara. We will work on finetuning this. It was good to read that the coach driver was helpful, and less good to read that some guests lacked consideration when boarding the coach.
Thank you again for your feedback. Your comments help us reflect and improve, and we wish you a full and speedy recovery.

Rated 5 out of 5 stars

A Fabulous weeķs Skiing in Corvara

A fabulous weeķs Skiing in Corvara, Colletts ski plan worked well packed with useful information, accommodation, and meals were first class, highly recommended

February 9, 2026
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Reply from Collett's Mountain Holidays

Great to hear that you had a fabulous time skiing with us in the Dolomites, Anthony, and thank you so much for taking the time to leave a review!

Rated 5 out of 5 stars

We couldn’t fault Colletts

We couldn’t fault Colletts. Excellent all round. The evening meals at Hotel Christian were exquisite and plentiful.

January 24, 2026
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Reply from Collett's Mountain Holidays

Thank you so much for taking the time to leave us a review, Sonya. Fantastic to hear that you had a great time skiing with us, too!

Rated 5 out of 5 stars

Everything was so well organized

Everything was so well organized! The accommodation and food were amazing. Pietro was an increíble guide. Thank you

February 2, 2026
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Reply from Collett's Mountain Holidays

Great to hear that you had a great time with us skiing in the Dolomites, and thank you so much for taking the time to leave us a lovely review :)

Rated 4 out of 5 stars

Excellent trip but with a few problems

Collett's organized an excellent adventure and provided outstanding support and assistance with pre-trip planning. I have some "issues" with certain aspects of the hotel and hotel transfers, however, which is why I didn't give a 5 star rating. Hotel transfer at the end of the trip was at 615a, a totally unacceptable time which negatively impacted the final day of the trip as well as the rest of our vacation as planned after the organized activities. Also, while the hotel was lovely, with excellent facilities, wonderful food, and a great staff, there were a few problems. Beds too firm. Rooms overheated with no individual room temperature controls. And the promised guided snowshoe hikes (the primary reason we signed up) were all too strenuous, with no easier options available until the next week (after our trip had ended).

January 26, 2026
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Reply from Collett's Mountain Holidays

Hi Stephen - Thank you for taking the time to leave a review, and we're delighted your adventure with us was excellent. With regards to the transfer time, we have this stated on the website so that everyone is aware of the timings for the holiday, however, we will raise your concerns with regards to the difficulty of the guided snowshoe hikes with the hotel to ensure they cater for everyone in the party. Thanks again.

Rated 5 out of 5 stars

Accommodation in Corvara

The BnB we stayed at was very good: clean rooms, friendly staff, nice breakfast. The hotel where we had our evening meals was excellent: great food and wines with a nice, welcoming atmosphere.

January 26, 2026
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Reply from Collett's Mountain Holidays

It's great to here you had a great experience with us whilst skiing in the Dolomites :). Thank you so much for taking the time to leave us a 5* review.

Rated 5 out of 5 stars

All the arrangements worked very…

All the arrangements worked very smoothly and we had a marvellous holiday.
We enjoyed staying at La Tambra, The hotel was extremely clean and all the staff were very friendly and helpful. We are going back at the end of February for another week as we enjoyed it so much.

January 19, 2026
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Reply from Collett's Mountain Holidays

Hi Susan. Thank you so much for leaving us a review. We're delighted that you had such a great time skiing in the Dolomites with us.....and thank you so much for choosing us again for your February trip, too. We hope you have another amazing trip :)

Rated 5 out of 5 stars

Colletts made the whole trip and…

Colletts made the whole trip and experience so easy and enjoyable. Will definitely use them for all my ski trips.

January 17, 2026
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Reply from Collett's Mountain Holidays

Thank you so much for your kind review. We're all delighted that you had such an enjoyable time skiing with us in the Dolomites!

Rated 5 out of 5 stars

Colletts excel at curating a skiing…

Colletts excel at curating a skiing holiday. This is our 6th Collett’s holiday in the Dolomites and they choose the best hosts; both our bed and breakfast accommodation and dinner venue were incredibly welcoming. It’s also really fairly priced. Would heartily recommend

January 5, 2026
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Reply from Collett's Mountain Holidays

Thank you so much for taking the time to write us a review. We're delighted to hear you had such a great time skiing with us again :)

Rated 5 out of 5 stars

Another wonderful week in Corvara.

Clean friendly hotel. Good breakfast. Excellent food in hotel. No need for ski plan as we are frequent visitors. Pistes busier than usual but still very few queues and always found a great lunch. Ski hire and locker worked well so minimal ski-boot walking.We will return.

December 22, 2025
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Reply from Collett's Mountain Holidays

Thank you so much for your kind review. We're delighted you had such a great time skiing in the Dolomites with us :)

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