InterCL Co., Ltd (colorcl.com) Reviews 

70
•
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I used to order from here some years back but was a little apprehensive after seeing the more recent negative reviews. Bit the bullet anyway and put through an order recently and everything pretty muc... See more

Company replied

Rated 5 out of 5 stars

I think they have amazing customer service. I got charged 72 euros customs due to them submitting a wrong invoice and they reimbursed the whole amount to me! They are very helpful and reply very fast!... See more

Company replied

Rated 1 out of 5 stars

I've ordered through them many times, just had an issue of an uncentered pupil hole. It blurred my vision. Instead of inquiring, they blamed me for the blurriness. Said they believed their opinion but... See more

Rated 1 out of 5 stars

After paying the expensive shipping+ custom tax only to receive the wrong item! No contact phone number on the site. Can’t reach support. No legit business has no customer support! Please don’t waste... See more

Company details

  1. Fashion Accessories Store

Written by the company

Hi, we’re COLORCL! 💕 COLORCL.COM is operated by INTERCL CO., LTD, and we’re the home of SIESTALENS — colored contact lenses made for every mood, style, and little moment of self-expression. Whether you love a soft, natural look or want to try something a little more bold, SIESTALENS offers a variety of colors and designs to help you find the look that feels most like you. ✨ We ship our lenses to customers around the world and always aim to make your shopping experience easy, reliable, and enjoyable — from choosing your favorite lenses to receiving them at your door. Thanks for stopping by and being part of our COLORCL community! 💗


Contact info

3.3

Average

TrustScore 3.5 out of 5

70 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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3.3

All reviews

(70)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Shipping price is crazy !!

The contact lenses are beautiful and comfy to wear, but ..I refuse to pay double the shipping cost, guess it time to look elsewere

August 8, 2020
Unprompted review
Rated 5 out of 5 stars

BEST customer service, affordable contacts!

I just ordered my first pair of ColorCL contacts and wow. This is the fastest customer service I've received in a long while. Their customer service is excellent! I asked a question regarding my payment option, & contact lens and they answered within 5-10 minutes. They respond to all your questions, and help you in the best way. In fact regarding their contacts, they offer affordable prices with great quality. Many reviews about their contact lens shown on Youtube prove it to you.

August 1, 2020
Unprompted review
Rated 5 out of 5 stars

5000+ star company!

5000+ star company! I had a problem with my contacts stinging my eyes and they were so nice about it and provided me with information on how to fix it. AND then they sent me 80$ in free products to try new lenses since the other ones weren't working for me. I've never experienced better care from a company and shipping is really quick too considering its from south korea. affordable and much better for brown eyes too.

July 24, 2020
Unprompted review
Rated 3 out of 5 stars

I haven't ordered any lenses simply…

I haven't ordered any lenses simply because the shipping is twice as much as the actual lenses which is a shame because I would order in a heartbeat if not for that. Wish it wasnt that way. Their contracts look very natural. 😞

June 29, 2020
Unprompted review
Rated 5 out of 5 stars

Wow im super impressed

Wow im super impressed! I ordered 5 lenses on 23/06/20 and it arrived in Singapore on 27/06/20, one of the fastest delivery i have came across! Via DHL express. The contact lenses are gorgeous, the price is fantastic & they are very generous in providing each lense with a case. Will definitely recommend ColourCL and order more in the time to come!

June 27, 2020
Unprompted review
Rated 5 out of 5 stars

Was tired of other contact companies being shady

Just got my order. It was so fast! I have looked up tons of other companies and they always have alot of bad reviews. Their packaging is great and I love my contacts. I have been screwed over by other companies and am only ordering from colorcl from now on. Good prices. I wrote on my order plz leave it in my mail box not my door and they wrote that on the box. Of course whoever delivered it still left it at my door but I appreciated that colorcl paid attention to what I said. Looking forward to my next order!

June 2, 2020
Unprompted review
Rated 5 out of 5 stars

This company is great

This company is great! I just received my first purchase and it only took FOUR days. It actually came a day earlier. I would highly recommend this company if you're looking for colored contacts.

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

Great company and customer service

I received my order from Colorcl without any problems within a few days. The products were beautiful and the package was very nice. When I contacted Colorcl customer service about a small mistake in the contact lenses, I got a very quick and nice answer. I was very surprised about the immediate delivery and the polite customer service. They sent me new contact lenses and a few free products.

At the beginning I was worried about ordering from Colorcl because the company is very far away...
However, the shipping was easy and really customer friendly. Big praise to all employees and thanks again for the help and the nice mail and gesture with the free products!

My sister and I are very happy to order from Colorcl again and would be happy to recommend you. Stay healthy.

May 10, 2020
Unprompted review
Rated 1 out of 5 stars

THANK YOU FOR READING WHAT HAVE…

THANK YOU FOR READING WHAT HAVE HAPPENED TO ME WITH THIS COMPANY THIS IS A REALLY BAD COMPANY TO DEAL WITH THEY WRITE ONE THING ON THIS WEBSITE BUT THE EMAIL THEY SEND TO ME IS NOTHING LIKE WHAT THEY SAY ON THIS WEBSITE I HAD TO BLOCK THEM BECAUSE THE THING THEY SAY THEY STILL HAVE NOT TOLD ME WHAT HAPPENS TO MY MONEY ARE WHERE MY ORDER AT I HAD TO TALK TO THE POST MASTER GENERAL MANAGER ABOUT THIS AND THEY TOLD ME THAT THEY NEVER SHIP MY ORDER OUT THIS COMPANY IS SO BAD ME AND MY FAMILY ARE FRIENDS WILL NEVER EVER ORDER FROM THIS COMPANY AGAIN AND I HOPE NOTHING EVER LIKE THIS WILL NEVER HAPPENED TO ANYONE ELSE THIS COMPANY AFTER ALL THESE YEARS I HAVE BEEN DEALING WITH FOR YEARS WILL DO SOMETHING LIKE THIS TRYING TO UNDERSTAND WHY NOW WITH ALL THIS IS GOING ON WHY THEY DIDN'T DO THIS BEFORE?? THIS COMPANY CANT BE TRUSTED VERY VERY BAD COMPANY THEY WAIT UNTIL NOW WE ALL THIS IS GOING ON PEOPLE'S IS DYING ALL OVER THE WORLD FROM THIS THING THAT GOING ON BUT BEFORE I PLACE MY ORDER WITH THEM AND EVERYTHING IS OK I GET MY ORDER FROM THIS COMPANY ON TIME ? NEVER ORDER FROM THIS COMPANY YOU WILL BE SORRY COLOR CL IS A REAL BAD COMPANY TO DEAL WITH IF THEY WAS GOING TO DO SOMETHING LIKE THIS WHY NOW WHY NOT BEFORE WHAT'S GOING ON IN THE WORLD WHY WAIT UNTILL SOMETHING LIKE HAPPENED ?

May 3, 2020
Unprompted review
Rated 5 out of 5 stars

Most realistic lenses!!

Hands down the ColorCL Siesta Crystal and Crystal Iris contacts are the most natural, realistic lens I have ever worn, and the least expensive !!!! I have tried many different expensive color contacts, purchased from well known international companies, but they do not remotely compare to the Siesta Crystal and Crystal Iris collection if you are looking for a very natural, realistic contact. They look so real no one will think for a second you are wearing contacts!!! Also, shipping is incredibly fast!!!

April 26, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company. Great and friendly service.I have ordered lenses from them couple of times and I was always more than satisfied. They were delivered from Korea to Croatia in a week and the quality of the lenses is great. There is variety of colors to choose, I got compliments from a lot of people and some even ordered lenses themselves when they saw how it looks on me. Lenses are very comfortable, I wear them for 10-12 hours with no problems at all. They always send you a small gift with every order which is really cute and a sign of gratitude.
Will order from them in the future and definitely recommend them to everyone.

September 22, 2019
Unprompted review
Rated 5 out of 5 stars

Best contacts and best customer service!!!

Colorcl has the best customer service I’ve experienced! Any issue I’ve ever had with them has been resolved in a friendly and professional manner. I’m always happy with every purchase and their contacts are amazing, they look very natural and are comfortable as well. 100% recommend. Oh btw they changed their customer service email, if you have issues contact support@colorcl. c o m, they reply within a couple hours. There’s no spaces in “com” but for some reason I couldn’t post an email address.

August 21, 2019
Unprompted review
Rated 1 out of 5 stars

I have never left a bad review on any…

I have never left a bad review on any company in my life because, companies have always reached out to resolve issues.

I ordered a pair of colored contact lenses and they have been shipped to the wrong address.

I went to the address they were shipped to and the home owned stated they had not received anything .

I then went to the USPS where they stated they had nothing for me.

I reviewed my confirmation email and the company did send my lenses to the wrong address.

Seems like an easy fix to resend my order right?

I ave sent several emails and tried finding a number to call but it appears they dont even have a customer service department???

Nobody has even reached out to me to try reconciling the situation.

I am very disappointed and I do not recommend this company.

August 14, 2019
Unprompted review
InterCL Co., Ltd (colorcl.com) logo

Reply from InterCL Co., Ltd (colorcl.com)

Our printers are only able to print what the supporter inputs into their account. So, the label was printed correctly according to what the supporter wrote. That being said, the issue was not with the shipping label, but with the postal service, as they made an error in delivery. We are not affiliated with USPS. We simply hand them the parcels, and they deliver them. We are not able to control how they do their jobs. All we are able to do is follow up on orders, and in such case, when orders are mishandled or delivered to the wrong address, we still take responsibility, even though we are not USPS , and do not employ the couriers. This case is a perfect example. We resent another package and the supporter was able to receive the products that were purchased. Thank you for your understanding.

Rated 5 out of 5 stars

The price for my lenses was 15$ which…

The price for my lenses was 15$ which is very affordable as they are supposed to last for 6 months (though I probably will change them after 3 months or so). I found these online as Solotica dupes and picked Siesta Beige. The color is nice - light gray (and I have dark brown eyes), no zombie effect. It looks natural from a distance but when you look closely you can easily see black lines typical for color lenses. Next time I will pick a different model. Also they are quite comfortable AND they were delivered to Europe from South Korea after a week or so. And the company included a Korean sheet mask in the package which is great because I love using these :)

April 19, 2019
Unprompted review
Rated 5 out of 5 stars

Affordable lens and quick shipping

Ordered from this site because a bunch of YouTubers were raving about this brand and how affordable the contacts are. Decided to make a purchase on Christmas Day and I received a tracking number the following day. Purchased Siesta Gray and Siesta Sugar Brown. Received them on January 3rd today. On my dark brown eyes and complexion ( NC37/40 from MAC) I really love sugar brown but the gray had a large pupil hole making it look more fake. For $34 this is a great site to get lenses from and they last 6 months. They’re more comfortable than solotica monthly natural colors ocre.

January 4, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! My post office screwed me over and they are sending me a new pACKAGE!! amazing customer service!

October 4, 2018
Unprompted review
Rated 5 out of 5 stars

This shop is more than excellent to do …

This shop is more than excellent to do business with. Their customer manner is more than friendly, fast and above all -efficient! I order several pairs of lenses from them and whenever there was a problem with the order they swiftly moved to sort it out in the most constructive and just manner. Not only did my order arrive on my doorstep lightening fast, but their communications were clear, concise, friendly and forthcoming. If all business operate in this manner, the world of business would be a much better place. I can recommend ColorCL, with their majestic range of lenses and beautiful customer service conduct to the whole world without a doubt!!!! Keep up the good work ColorCLshop!!!!! :-* Love yous!

December 12, 2017
Unprompted review
InterCL Co., Ltd (colorcl.com) logo

Reply from InterCL Co., Ltd (colorcl.com)

Thank you for your review. We are so glad that you like out product. We will do our best to provide better products and services. Thank you♡

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