my worst online experience
They sell products that arent available and charge the money before saying it isnt available. I cancelled my order in the same day and asked the money back. I was told I'd be payed back in a few days and it's been 12 days and nothing. I tried to contact them and no one answered the phone. Sent an email, and the answer I got was "check your bank account, our system says we have no debit with you" - Like I would be silly enough not to check before contacting them! In another call, they said they would verify what's going on... but obviously I got no feedback!
Reply from comcol.nl
Dear Silvia,
our apologies for your trouble. You will be refunded today, we have noticed that you did transfer the money - and the book you ordered is indeed unavailable. Normally we respond swiftly to these kind of issues, again our apologies that this was not done in your case.
Best regards,
the Comcol-team