Commonspirit Reviews 4

I wish there was a MINUS 100 stars rating!

Major problems with Virginia Mason Seattle transition. Email with lots of "apologies" for ineptness (see below my response), but NO SOLUTIONS!

My response:
Your inept and insincere and voluminous "apologies" for failing to provide a seamless experience for the EMR change and the MAJOR impacts the THOUSANDS of individuals forced to deal with due to your failure..

IS NOT ENOUGH!

Apparently your correction is for all those impacted to spend HOURS ON HOLD OR TRYING TO REACH CUSTOMER SERVICE as detailed in your message...

REALLY.....you lack of expertise and ineptness just relates to the normal user having to SPEND HOURS of time and FRUSTRATION to correct your lack of exprerience, knowledge or basically placing PROFIT over PERFORMANCE

NOT ACCEPTABLE!
NOT ACCEPTABLE!
NOT ACCEPTABLE!'NOT ACCEPTABLE!'NOT ACCEPTABLE!

Come up with a new plan where individuals having to CORRECT your MISTAKES and INEPTNESS can schedule a time where a KNOWLEDGEABLE person can contact them, correct the problem and move on!

Get your act together!

Deb Dunithan

On 2026-06-05 3:03 pm, Virginia Mason Franciscan Health wrote:

Virginia Mason Medical Center Patients

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Dear Virginia Mason Medical Center Patients,

I am writing to offer our sincere apology.

Recently, we introduced a new patient portal and mobile app. While we
believed this would make it easier for you to manage your care online,
we recognize that the introduction of these tools did not go as
smoothly as planned, and we fell short of the high standards you
expect and deserve.

We understand that these challenges have caused various degrees of
disruption. For those who experienced frustration and inconvenience,
or challenges to care access, we are profoundly sorry. We deeply
regret the negative impact this has had for you.

Please know that we are listening closely to your feedback and are
working tirelessly to resolve every issue as quickly as possible. Your
experience and well-being are at the heart of all we do.

Our care teams remain fully dedicated to your well-being and are here
to ensure all your healthcare needs are met with the compassion and
quality you expect from us.

If you continue to experience challenges with the new patient portal
or mobile app, please don't hesitate to contact us. We're experiencing
high call volumes and longer on-hold wait times than usual, but we
want to hear from you. We appreciate your patience during this time.

* For portal or mobile app technical issues: Call (206) 479-5714,
Option 1
* For scheduling support: Call (206) 479-5714, Option 2 or 3
* For general IT help desk support: Call (844) 528-8383
* For a patient clinical concern/complaint: Call (877) 426-4701

We deeply value the trust you place in us as your healthcare partner.
We are committed to transparency as we work through these issues, and
our focus remains firmly on delivering the high-quality, compassionate
care you expect and deserve.

I am a patient with Virginia Mason, in Seattle WA. They recently decided to drop their own (perfectly good) patient portal, and switch to commonspirit. There was at least a full month of 'preparation' behind the scenes before the cutover, which happened in early May. Since then, I have been unable to login to the new portal, after multiple calls to their 'support' team, so I am effectively unable to monitor critical health records. Virginia Mason help calls also result in 30-60 minutes of wait time, due to the commonspirit issues. This is a complete disaster, and I can only pray that all of my 20 year history at Virginia Mason somehow survives this transition. UNBELIEVABLE

If we could rate ZERO, this would be our official rating.
The service has been horrible. Instead of taking ownership of the chaos caused by the transition from Virginia Mason’s portal to CommonSpirit Health, the blame is repeatedly pushed back onto VM rather than addressing the failures within your own system.
Calling this a “seamless” transfer of records is embarrassing. Scheduling is chaotic, calls are frequently disconnected, records and appointments are missing, and patients are repeatedly forced to verify codes every single time they log off due to software issues. Even your own customer service representatives cannot properly resolve issues or navigate the system.
From the outside, the organization continues to overpromise while underdelivering. Do not market this as seamless, accurate, or problem-free when the reality for patients has been frustration, inefficiency, confusion, and wasted time.
If you are forcing hospitals and clinics into your systems after acquisition, then invest in properly fixing the software and training internal staff to assist patients instead of constantly redirecting problems back to Virginia Mason. Patients should not be paying the price for a failed transition.

St. Joseph Health Regional Hospital in Bryan, TX (CommonSpirit) was a frustrating experience from start to finish.

At intake, we asked about the ER copay and were told it was covered. Then, we got a $500 bill. Later, when we disputed the bill, the hospital acknowledged that they might have made a mistake during intake and that we were misled, but they still refused to waive the copay.

What makes this worse is that there was essentially no medical exam. My son said he had a sore throat and needed a doctor’s note for school. There was no examination and no tests to our knowledge, and he was simply given the note. Yet the visit was billed at $993 total with a $500 copay.

We are not refusing to pay for legitimate care. We are objecting to being charged an ER level bill and a $500 copay for what amounted to a brief conversation and a note, especially after being given incorrect information at check in and then being told we still have to pay anyway. This feels unfair and shows a lack of accountability.