Long time user of their browser extension and always activate the cash back before I make a qualified purchase. I also receive an email each time I activate. Noticed my cash back balance hasn't increa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Retailmenot for a while and it's very hit and miss, I've had cashback pending for 7 months after they date it should have been paid and there isn't any way to inquire about what the... See more
Company replied
I previously appealed when you removed submissions for stores like Evereden and Cordaroy's, and at that time your team told me those stores were no longer accepting coupon submissions. However,... See more
Company replied
I have multiple cash back offers that are past the 45 days , I have sent proof of orders, screenshots, delivery notifications... as requested by RMN twice, yet issues still not resolved. My offers... See more
Company replied
Company details
Written by the company
RetailMeNot's been making 'add-to-cart' effortless since 2006 – whether you're shopping through our website, browser extension, or RetailMeNot Rewards app. We've built relationships with Fortune 500 retailers in clothing, beauty, travel and tech to secure exclusive codes and cash back offers for you. Our buying guides are trusted by NBC News, Forbes, AARP and Good Morning America. In-house experts hand-verify deals and remove ended codes ASAP. Shop with us, and every purchase becomes a smart one!
Contact info
301 Congress Ave, 78701, Austin, United States
- www.community.retailmenot.com
3.1
Average
230 reviews
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got a 15% off macys instore coupon
got a 15% off macys instore coupon off my phone my belt was 60$ and they had a sale and i had a coupon, it was a reversable tommy hilfiger belt and i got it for 19.99$
December 22, 2019
Unprompted review
Reply from RetailMeNot
Hi John!
Thank you so much for your review! We're happy that we were able to help you save on your Macy's purchase. We hope we can help you save again in the future!
Unwanted Litter
Continues to send me advertisement litter, even after taking my address off their mailing list. Now it just says a different address on it. (They print the same amount for the post office to deliver - talked to them about it)
This has happened over multiple years over multiple locations.
Have to waste my time making sure a bill isn't lost between it's pages every time.
November 27, 2019
Unprompted review
Reply from RetailMeNot
Hi No, we're sorry to hear that you are continuing to receive mailers after you requested to be unsubscribed. If the mailer does not have your address on it then then USPS should not be delivering to that address as it is not the correct recipient. Each unsubscribe request is specific to each address as we understand that the people living at that address can change and some might want the mailer while others might not. If you would like to email your mailing address to support@retailmenot.com then we would be happy to escalate the issue so that the post office is no longer delivering incorrect mail to you.
Update from 1 to 3 stars
Update: The company did "reinstate" my account so I have changed from 1 star to 3 stars. I will wait to see how easy it is to redeem the e-gift card before I change the rating to anything better than average.
I tried RetailMeNot after they were featured on the TODAY show and it was a complete joke. They are not giving you any deals...20% cash back = $0 because they refuse to pay, citing "...aggressive security measures in response to the recent creation of several new accounts." I only created ONE new account. If they meant in general, my question is how did they not anticipate being inundated by the creation of several new accounts when you make a point to be featured on the TODAY show? Perhaps they should rebrand as Brains-In-Our-Heads-Not.
For legitimate savings and excellent customer service use Rakuten. They are always quick to respond to inquiries and actually produce results and pay you!
November 19, 2019
Unprompted review
Reply from RetailMeNot
Hi Christine, we're sorry that you had this experience in using our site. We have reached back out directly to you via email to update you as to the status of your account. If you have any further questions, please feel free to reach back out to us at support@retailmenot.com.
I have made several attempts to redeem…
I have made several attempts to redeem my rewards and have been unable to. I've had to have customer support place the money back to my account after it remained in limbo because it wouldn't go through to my PayPal account. I was told by customer service that my email for PayPal must be incorrect. I contacted PayPal and nothing is wrong with my account. I've been ache to use my account without any issues to send and receive money without issue except for the issue with RetailMeNot! I tried to redeem a gift card and once I hit submit an error screen came up. I am no longer able to see the credit cards available. Again...... Can't redeem!!! I have venmo and it had been active duty 2 years yet it's not an option, even though it's supposed to be on RetailMeNot. I've never had so many issues. I'm glad that I've been using Rakuten because there is never an issue with redeeming my cash back.
November 19, 2019
Unprompted review
Reply from RetailMeNot
Hi Laverne, we're sorry to hear about the trouble that you have been having in not being able to redeem your rewards. If you would like to contact us again at support@retailmenot.com, we would be happy to walk through redeeming your rewards with you to help troubleshoot any errors. Venmo is an option available through our mobile and desktop browser site as it is not yet compatible with our app quite yet.
cash back is a scam..
cash back is a scam... havent received anything, and didn't use ebates, so now i lost that money! not using i again!
November 12, 2019
Unprompted review
Reply from RetailMeNot
Hi Anthony, we're sorry to hear about the trouble you have had with your cash back offer. If you would like to contact us at support@retailmenot.com then we would be happy to look further into your case.
RetailMeNot created FAKE coupons codes…
RetailMeNot created FAKE coupons codes for our online store. These coupon codes never existed (in the 15 years I've been with my company). We've had customers who tried using these codes and have been taking it out on our company for "listing false advertising on RetailMeNot". I submitted a case to have all references to our company be removed from their site. Before you attempt to use one of their *FAKE* coupons, check with the actual company to verify the coupons are real.
November 4, 2019
Unprompted review
Reply from RetailMeNot
Hi there, we're sorry for any frustrations that this may have caused you. We have removed the offers from our site. Users and community members have the ability to share offers on our site so any offers that were invalid might have been shared to us as we do not create any kind of offer for a merchant where we do not have a direct relationship. If you see any other offers that are fraudulent or invalid, please let us know at support@retailmenot.com.
I absolutely despise these!
I absolutely despise the red plum/retail me not everyday papers they are always such a mess, they are a waste, and clog up the mailboxes. I absolutely hate them. You can unsubscribe from them and then usually about a year later they’ll go ahead and resubscribe your address. They take it upon themselves to subscribe your address even though you yourself never signed up, it should be something that only people who want it can subscribe to. They shouldn’t force it down everybody’s throat’s
October 29, 2019
Unprompted review
Reply from RetailMeNot
Hi Christy! We're sorry for any frustrations or inconveniences caused by receiving the RetailMeNot Everyday mailer. Once your address is removed from the distribution list, it does take 5-6 weeks for the mailer to stop completely and the removal is effective for 5 years. If you would like to contact us at support@retailmenot.com, we would be happy to further research your address.
they say no code needed and transfer me…
they say no code needed and transfer me to website where they make moneyper click but its the same price . This company cant be trusted
October 25, 2019
Unprompted review
Reply from RetailMeNot
Hi Steve! We're sorry for any issues that you have had with using offers on our site. Any of the offers that say that there is no coupon code needed are Sale Alerts which are promotions hosted directly on the merchant's site. Sometimes these offers can change without notice but you are always welcome to contact us so that we can give you more information about an offer.
They used to honor cash back
They used to honor cash back. My last two online cash back and in-store offers were not paid. I took a picture of receipt IN STORE and submitted it through app immediately. Somehow they claim it was not received. Do yourself a favor and USE EBATES (Rakuten). I have never had a problem getting paid from them. Now comes the generic reply email to contact customer services which has been done multiple times
October 22, 2019
Unprompted review
Reply from RetailMeNot
Hi Alyssa! We're sorry to hear about the issues that you have had with your in-store cash back offers. We would love to look into this further however we would need your personal account information in order to escalate this issue accordingly. If you would like to email us at support@retailmenot.com, we're happy to follow the next steps.
They changed their policies AUG 2019…
They changed their policies AUG 2019 and did not notify their users. Retail Me Not decided to no longer store your purchased gift cards in your account's wallet after 100 days. What is the point of the fkng wallet then? Anyways this company is a HUGE SCAM because I purchased a ton of gift cards in May of 2019 and do not have access to use them. No where, in any emails sent and on most of their website does it list this 100 day policy except for two small blurbs in Aug & Sept 2019 where they created these updates.
October 13, 2019
Unprompted review
Reply from RetailMeNot
Hi there! We're so sorry to hear about any frustrations that might have been caused by no longer seeing those gift cards in your wallet. If you would like to email us at support@retailmenot.com then we would be more than happy to provide you with the information for those gift cards so that you are able to utilize them. We do apologize again about any inconvenience that may have been caused by this change in policy but we are more than happy to assist with obtaining that information.
ONE HUGE SCAM!
ONE HUGE SCAM!! they owe $186 of rewards and don't pay and never will cuz untill they owe you the money they're all nice but the second they owe it to you they dont answer any emails, and if they do its telling you how they came up with another way why they're not paying you
October 7, 2019
Unprompted review
Reply from RetailMeNot
Hi Jack! We're so sorry to hear that you are not able to access your rewards. If you would like to contact us at support@retailmenot.com, we would be happy to look further into this so that we can better assist you!
I don’t know what Retail Me Not y’all…
I don’t know what Retail Me Not y’all are on but I received my cash back before the estimated time so NOOOOOOO ITS NOT A SCAM!!!!! Y’all bum asses need to find a life instead of trying to ruin people’s reputation and we wonder why America screwed up lol
September 23, 2019
Unprompted review
Reply from RetailMeNot
Thanks so much for your feedback Nathanael! We're happy to hear that you were able to successfully take advantage of our cash back program and save money on your purchases!
Total trash
Total trash. None of these codes work. all this is a click harvesting website they are making money by you clicking the link from their page which lands you on the store page. As they mentioned below these are sales alerts and not coupon codes. These sales may apply only toa certain product but the site manipulates the user into think the code may be used site wide. Total scam in probably 5 years none of these sites have ever had a real code on it.
September 23, 2019
Unprompted review
Reply from RetailMeNot
Hi Chris! We're sorry if you had trouble using any of the offers posted on our site. While we do host sale alerts for merchants, we do have offer codes that you are able to use for your online shopping. As the sale alerts are notifications for sales that the merchant is hosting on their site, the details of those sales are determined by the merchant. If you have any specific merchants or offers that do not work for you, please contact us at support@retailmenot.com and we'd be happy to look further into those offers!
This is a SCAM!
This is a scam, an total fraud. Retailmenot offers coupons for "free shipping on orders $49+" and "free shipping on orders over $99" from Newark Electronics. But there are NO SUCH OFFERS, according to Newark, and said that there is NO price category of offer that includes free shipping.
They also offer 20% off coupons for Newark, and the company says those are bogus as well.
September 4, 2019
Unprompted review
Reply from RetailMeNot
Hi Barrie! We're so sorry that you have run into these issues in using the offers listed on our site. In looking at the offer "Free Shipping on orders $49+" and 'Free Shipping on orders $99+", these are sale alerts shared to us by Newark Electronics of a promotion that they are hosting on their page. What this means is, that promotion would automatically be applied on your order through their site. If you are not seeing that promotion applied to your purchase, then this could mean that they are not running the promotion at this time and did not inform us that the promotion has ended.
We can also determine that the 20% off code listed on the page was shared to us by a community user. Users and community members post many of the offers listed on RetailMeNot and at times, a user might share a coupon that is incomplete or incorrect. We do everything we can to validate all content that comes in to make sure we have as many coupons available as possible so that we can help you save money when you shop!
We absolutely appreciate your feedback to help keep our store pages clean and up to date. If you find any other offers that do not work for you, please click the 'Thumbs Down' button or leave a comment to let us and other users know about your experience. We monitor feedback like yours and will take necessary action if we notice any trends.
Retailmenot everyday spams your mailboxes
They literally mail you thousands of useless paper coupons to fill up your mailbox. Please if you work for this pathetic useless company, please quit your job and look for a job somewhere else more respectable. You are creating trash by sending these out everyday. And yes I do know you can unsubscribe from the spam mail that I never signed up for. This unsubscribing process just takes 6 weeks!!! What a joke company.
July 31, 2019
Unprompted review
Reply from RetailMeNot
Hi Ellis! We are sorry for any inconvenience that this has caused for you. You are correct, we do have an unsubscribe process and it can take up to 6 weeks for the mailings to stop as the advertisements are prepared in advance. If you continue to receive mailers at your address after 6 weeks, please reach out to us directly. We would be happy to look further into this and help you in resolving this matter.
Beware its impossible to detethis…
Beware its impossible to detethis obnoxious site
July 24, 2019
Unprompted review
Reply from RetailMeNot
Hello! I am sorry you are having trouble with RetailMeNot. If you are having trouble deleting your account or unsubscribing from our emails or RetailMeNot Everyday, feel free to reach out to our Customer Care team! We would be happy to further assist you with this!
Scam, Stay away!!
I’ve only used this app for maybe 8-9 months and I’m stopping because there are nothing but problems when related to getting cash back. I will select a cashback offer and it will divert me to the retail site I’m attempting to make a purchase from, I’ll complete the purchase and you would think that would be it. Well in the RMN wallet it will just display as pending, maybe 1/10 of the offers I activate track without me needing to contact customer service via their online form. Well since I have to contact them so much about purchases they now refuse to pay out any pending cash back offers on my account if they aren’t submitted by the buyer automatically. The kicker is they sent a list of steps to follow to ensure the device you are using is primed for their services. Even after following these instructions consistently they still refuse to honor the cash back offer and made the following assertion acknowledged their app doesn’t fully work with all devices: “If you choose to use your mobile device to take part in a cash back offer, be sure that once you click through the activation, you are directed to the merchants website store page, as we do not receive the purchase information if you completed through the merchant’s app. Desktop or laptop is preferred over using an iPad as our site and app do not have full functionality on iPads.” Tell me how it’s not a scam? They get money from retailers to market offers for the customer and in return they get a commission which is supposed to be passed to the customer, but they choose to hold onto it! In corresponding with their support their only option is via email as there is no phone number listed, that’s a tell tale sign of poor customer service when they don’t have a public number.
July 17, 2019
Unprompted review
Reply from RetailMeNot
Hello Ashley! We are sorry to hear about your experience. I understand this can be frustrating however, upon review of your interaction with our Customer Care team, your provided information in regards to how you complete your purchases is not optimal for receiving cash back rewards automatically. Our agent was correct, in that we no longer support the RetailMeNot app on iPads or other tablet devices, however you can still participate in cash back offers from the mobile web browser. You will still need to regularly clear your cash and cookies, and immediately complete your purchase in the merchant generated window. Visiting other sites will interfere with RetailMeNot receiving the purchase information and paying out your reward automatically. Majority of our users do receive rewards automatically and manual payouts are intended for one-off cases. With that being said, we would be happy to manually review purchases in the future after we see that you have been able to successfully participate in the cash back program. We do see that you have a recent offer in pending, which is great! We sincerely apologize for any inconvenience that this has caused, and encourage you to reach out to Customer Care if you have additional questions on how to use our offers.
Coupons are great and I have used it in…
Coupons are great and I have used it in many retail stores but when it comes to cash back I never received mine . Few weeks back I tried to redeem towards gift card and it said some error occurred and later I realized that my wallet cash back amount is $0 even though I never received the e gift certificate. And I emailed them regarding this matter never got a reply . Why would the website say cashback when. We can't receive it . 😡😡😡
July 2, 2019
Unprompted review
Reply from RetailMeNot
Hello! I am sorry to hear you had trouble redeeming your rewards. We would be happy to assist you with this. Please note we do respond to all emails we receive within 24 hours. If you did not receive a response, it is likely that we did not receive your message, or our response was sent to your spam or junk folder. I recommend reaching out to our Customer Care team through our live chat or submitting a direct contact form at help.retailmenot.com! We look forward to further assisting you with this matter!
Doesn't do anything?
Downloaded the extension and being trying to use it on many sites but it doesn't do anything. Maybe it doesn't work in my area, or it's collecting personal data to sell? Who knows.
June 26, 2019
Unprompted review
Reply from RetailMeNot
Hi Abbie! We are sorry to hear you are having trouble with our Genie browser extension. Unfortunately, it is not available on every merchant site. We would be happy to look further into whatever issue you may be having! Please email our Customer Care team directly at support@retailmenot.com and provide us the name of the retailer you are trying to use the extension on and we'd be happy to look further into this!
Always say putting $ into my paypal but not! 0$'s... Still waiting...
They keep saying that $$$$ are being deposited in my PayPal account, but logging into my account and $0. Total fraud. I think they may even be breaking some banking laws.
July 2nd and still nothing in my PayPal account. Also found out my wife had been using Retail me NOT for a lot of purchases and still nothing. I would report them to the BBB but I'm sure they're not a member. Are you Retail me not? Any word on my funds???
June 18, 2019
Unprompted review
Reply from RetailMeNot
Hi Luke! We are sorry to hear you are having trouble redeeming funds to your PayPal! When you redeem to PayPal, it can take up 72 hours for the funds to appear in PayPal. If for any reason you do not receive the funds in this timeframe, please reach out to our Customer Care team. We would be happy to look further into this and reissue the reward if needed. We are here to help you save money! Feel free to email us directly at support@retailmenot.com.
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