I am not tech savvy. Some people would say because I have reached a certain age these times are more difficult. I say it is the person communicating. Sammy recognized he should strip our conversation... See more
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Review summary
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What people talk about most
Reviews shaping this summary
beginning 2nd month. so far so good. You guys (and gals) rock!! Especially in exceeding expectationsof an ol' ornery female retired Navy chief -- not officer or NCO either🌻
Company replied
Everything about my experience with Community Phone has been wonderful. I have had five calls to CP in the past two days, and I have never waited longer than 30 seconds to speak with a REAL HUMAN B... See more
Company replied
I am transfering my service to Communit Phone. We are in still in the process. I appreciate the very fast response by the customer care, very efficient in following up with my current provided who... See more
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Company details
Written by the company
At Community Phone, we offer simple, reliable phone service for homes and businesses. Our phone service does not require internet and works during power outages. It’s powered by our home phone base, a device that connects your home phone to cell towers in your area. Simply plug the device into an outlet, plug your phone into the base, and enjoy unlimited local and long-distance calls in the US. We also give you full control over how you use your phone. Transfer your home phone number onto a cell phone, or forward calls from a home phone and get rid of your existing service completely. Have calls ring on multiple phones at the same time, or route calls to different phones based on a custom dial menu. Send voicemail recordings to your inbox—all with helpful, accessible customer support.
Contact info
867 Boylston Street, 5th Floor, #1503, 02116, Boston, United States
- 866-694-3382
- help@communityphone.org
- www.communityphone.org
4.7
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very pleasant took care of the guestion…
Very pleasant took care of the guestion and help me with my problem thank you
June 25, 2026
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to provide you with a great experience and help resolve your issue.
Regards,
The Community Phone Team
I've talked with many people at…
I've talked with many people at Community fun lines in order to be completely sure that this is the move I wanted to make. Every single person has been kind, compassionate, understanding, very knowledgeable and extremely professional. I have appreciated everyone with whom I worked.
June 19, 2026
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to provide you with a great experience. We truly appreciate your kind words and will be sure to share your feedback with the team.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to provide you with a helpful experience.
Regards,
The Community Phone Team
Service was fast and responsive
June 23, 2026
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to provide you with great experience.
Regards,
The Community Phone Team
It was very easy to set up
It was very easy to set up. I wish I would have been told about someone calling having to push the number 1
June 3, 2026
Reply from Community Phone
We're happy to know the setup process was easy and we appreciate your feedback regarding the prompt and will share it with our team for review, thank you for taking the time to share you experience.
Regards,
The Community Phone Team
I appreciate the customer service from…
I appreciate the customer service from "Macy" or "Maci" not sure how to spell her name.
June 22, 2026
Reply from Community Phone
Thank you for taking the time to share, we're delighted to know our team was able to provide you with a great experience. We'll be sure to pass along your kind words to Maicy.
Regards,
The Community Phone Team
Reply from Community Phone
We're happy to know our team was able to provide you with a great experience and quick support, thank you for sharing.
Regards,
The Community Phone Team
The gentleman in the other end was very…
The gentleman in the other end was very kind, patient, and supportive.
June 22, 2026
Reply from Community Phone
Thank you for taking the time to share, we're delighted to know our team was able to provide you with a great experience and the support you needed.
Regards,
The Community Phone Team
My problem is solved
June 22, 2026
Reply from Community Phone
Thank you for taking the time to share, we're delighted to know the problem is solved and that you've had a great experience.
Regards,
The Community Phone Team
Dont work here and i still dont have…
Dont work here and i still dont have label to send it back i need my years money back
June 18, 2026
Reply from Community Phone
We’re sorry for the hassle you experienced with the return label process.
Our team is investigating why the original return label was not delivered. In the meantime, a new return label has been sent out. The fastest option is to use the return label emailed to you and print it directly. If that is not possible, please note that the physical copy sent via mail may take some time to be received.
If you have any questions or concerns, please do not hesitate to connect with our support team and rest assured we are here to help.
Regards,
The Community Phone Team
Wonderful team service members …
Hazem was wonderful and other team members. They answered all our questions and helped us with with Billing issues so we were VERY pleased. Phone service is great and much less than competition.
June 19, 2026
Reply from Community Phone
Thank you for sharing, we’re happy to hear the team was able to answer your questions, help with your billing concerns, and provide you with a great experience.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we’re happy to hear that our team was able to help resolve your billing issue and provide you with a great support experience.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we’re happy to hear that our team was able to provide you with a great support experience.
Regards,
The Community Phone Team
I didn’t think that your caller ID Awas…
I didn’t think that your caller ID Awas explained. IDing a # with no name or date or time does not help me. I think that should have been explained to me. Yes I found out I could ID calls on my phone but only if the person is in my phone log. Having two phones ring at one time, personal and business so I can ID the call on my cell phone is crazy. Does not help. Now I don’t know if I can go back to ATT since you transferred the number to community phone service In a mess now don’t know what to do.
June 19, 2026
Reply from Community Phone
We are sorry to hear this was not explained clearly and we completely understand your frustration. This has been raised with our Support Manager and they will ensure it is looked into and resolved. If you have any further questions or concerns please reach out to them directly at bilal.shahid@communityphone.org.
Regards,
The Community Phone Team
Feeling valued as a customer
From the start with my first conversation with the employees of Community Phone Group I learned how much they really care about their customers. Going over and above the normal customer experience.
Keep up the great work!
Thank you so very much
June 19, 2026
Reply from Community Phone
We are so glad to hear that, thank you for sharing. We will pass your kind words along to the team.
Regards,
The Community Phone Team
The setup was easy to read and follow
The setup was easy to read and follow. Only took less than 5 minutes to set up.
Customer service was GREAT. Always followed up within minutes of contacting them by email.
I only had one issue only because my brother forgot to mention he used his email. Other than that, EVERYTHING from, me, (you gotta understand me,lol) setting up, to Angela in Customer service was FANTASTIC!!
Even my phone call to support, when I wasn’t sure about something was GREAT! I could actually understand the young man, the call didn’t go through to an alien living on mars that you can’t understand. A BIG THANK YOU for that!!!
I would 1000% recommend this!!
June 17, 2026
Reply from Community Phone
Thank you for taking the time to share your experience, we’re thrilled to hear that the setup process was quick and easy and that our support team was able to provide the help you needed.
We’ll be sure to pass along your kind words to Angela and the rest of the team. We’re especially glad your support experience was clear and straightforward, we know how important it is to have someone you can easily understand and rely on when you need assistance.
Thank you again for recommending us. We truly appreciate your support.
Regards,
The Community Phone Team
We are seniors an were with spectrum…
We are seniors an were with spectrum for years . We decided to drop them because of the cost ! Ridiculous ! Anyways after searching an reading we decided to go with community . My husband is 86 an cell phone wasn't a option we needed a home phone which we lost when we dropped spectrum . I ordered the community phone an it came very quickly an was so easy to install even for us seniors lol ! Anyways the book was so cute that came in the box with instructions with pictures ! It just took a few minutes to connect an work ! The staff were so friendly and polite on the phone . So far so good we are very happy with our choice to go with community . Thank you
June 8, 2026
Reply from Community Phone
Thank you for sharing your experience. We’re happy to hear that setting up your Community Phone was quick, easy and that our team was able to provide friendly support along the way. We truly appreciate you choosing us.
Regards,
The Community Phone Team
Great experience but not ready for at…
Great experience but not ready for at this time. Thanks.
June 8, 2026
Reply from Community Phone
We’re glad to hear you had a great experience and appreciate you giving us a try. We’ll be here whenever the time is right.
Regards,
The Community Phone Team
I love the service as it provides a…
I love the service as it provides a backup system to my cell phone.
Patrick J Boston
May 9, 2026
Reply from Community Phone
We’re happy to hear you’re enjoying the service and appreciate you taking the time to share your experience.
Regards,
The Community Phone Team
How I use my phone
As I explained when I signed up for your service, I use this phone to call my mobile phone to find it. My wife passed away in November of 23, so I can no longer use her phone to find mine. The other reason I use ur phone is if I look up something like health care, or insurance, I put in this phone #, instead of my mobile # . That way my mobile phone doesn't ring all day long. No one has answered that phone in years.
June 5, 2026
Reply from Community Phone
We’re very sorry for your loss and appreciate you taking the time to explain how you use the service, we understand the importance of keeping this phone line active for your personal needs. We truly appreciate you choosing Community Phone.
Regards,
The Community Phone Team
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