Compareairportparkings Reviews 

799
•
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 671 reviews, most reviewers were unhappy with their experience overall. Customers frequently faced extremely long waiting times for shuttle buses and experienced severe communication issues when trying to reach the customer support team by phone. Reviewers also strongly pointed out various unexpected additional charges and high total costs that were never clearly disclosed before completing their online reservations. Some reviewers were happy with the booking experience, noting that the website was very simple to navigate and offered competitive prices. A few consumers additionally mentioned that they were dealt with quite promptly upon arrival, making the initial part of their travel arrangements relatively smooth.

What people talk about most

Service

Clients share profound dissatisfaction regarding the service, highlighting disorganized procedures and... See more

Price

Reviewers mention negative feedback about price, expressing frustration over unexpected hidden fees and... See more

Booking process

Users describe ambiguous interactions with booking process, as reviews are sharply divided on the platform's... See more

Staff

People report negative experiences with staff, highlighting widespread unprofessionalism and rudeness from... See more

Customer service

Customers reported widespread dissatisfaction with customer service, highlighting that phone calls were... See more

Reviews shaping this summary

Rated 2 out of 5 stars

This comes across as a rag tag operation. Not worth unless the price difference between taking a cab or other parking is more than £100. Especially if you are liable for ULEZ. Cars are moved multiple... See more

Rated 2 out of 5 stars

Thought I was booking a park and ride service at the airport and ended up with a booking at the airport tavern that I didn’t want to park at and even if I had of wanted to it was cheaper to book direc... See more

Rated 3 out of 5 stars

I looked at the booking terms and conditions and reviews. Whilst everything looked okay and I specifically looked for costs to drop off and pick up at the terminal, in the quotes and when booking no m... See more

Rated 3 out of 5 stars

Fine for drop off however you have to pay an additional £17 on top for the total for drop off and return in the airport. Also have to wait a substantial time for collection in a short stay car pack... See more


Company details


Contact info

2.0

Poor

TrustScore 2 out of 5

799 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(799)

691 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Booked our parking

Booked our parking, when I arrived to drop the car off it was no more than a ruined yard, I had transfer £20 to someone called imran for the levy fee, not sure what that extra charge was! Whilst on holiday, police had seized my car along with 700 other cars because it was run illegally! It took 4 hours on my return for the police to find my cars location which was 5 miles from where I dropped it off!

August 29, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID AVOID AVOID!!!!!!!!

AVOID AVOID AVOID AVOID AVOID!!!!!!!!! AVOID FOR ANY PRICE!!!!!! I'm not going to write another review. All you need to know, already has been written below in earlier reviews. Please, for your own good, DON'T use them to park your car at Bristol airport. I mean it - PLEASE DON'T!!!

September 16, 2026
Unprompted review
Rated 2 out of 5 stars

Took ages to answer the phone when were…

Took ages to answer the phone when were due to drop off car and again when we needed picking up from airport... track to the storage/drop off area , is it very rough stone track .... stay away and find somewhere else... also 15 mins away from airport, plus hidden charge of £8.50 each on arrival to drop car off

September 16, 2026
Unprompted review
Rated 2 out of 5 stars

The company were not customer focussed…

The company were not customer focussed and their priority was filling the shuttle bus for the airport transfers which left us waiting an hour each end of our transfers. We nearly missed our flight out because of the delay in transfering us to the airport. Very poor customer service.

September 11, 2026
Unprompted review
Rated 1 out of 5 stars

Booked us into car parking with a…

Booked us into car parking with a fake/scam car park operator. On arrival at Gatwick airport we were told that the company isn’t recognised and that they are having lots of trouble with scam companies, taking peoples cars and using them and also running up short stay bills. Police are involved and trying to crack down. Unfortunately your website is still promoting these scam services!

September 15, 2026
Unprompted review
Rated 1 out of 5 stars

This was a scam!!!!

This was a scam. Booked parking before our holiday and paid for it. Was told to call 30 minutes before arrival. We called on the way to the airport and was told our booking was cancelled. We were not given a refund! We had to pay over £300 for airport parking elsewhere. This was very distressing and almost ruined our trip leaving us out of pocket on our holiday budget.

Discussing service. If I could give them a minus 5* I would.

Do not use this service.

September 7, 2026
Unprompted review
Rated 1 out of 5 stars

Rude staff

We used this parking company at Gatwick and the experience was honestly shocking. It was around 4am, and we were travelling as a group of 9 with two 1-year-old babies and 4 suitcases. The member of staff we dealt with was unbelievably rude and had no idea where our car had been parked. She sent us to the very top floor of a 6-storey car park and told us to find it ourselves amongst hundreds of cars. After searching and walking around in the freezing cold, we discovered our car wasn’t even where she had sent us. We were given absolutely no assistance and it took us around 35 minutes to find our own car. Because we were in the car park for over 30 minutes due to this completely unnecessary delay, the parking charge increased from £8 to £18. So we had to pay an extra £10 because of THEIR mistake. When I said I wanted to make a complaint, the woman’s response was: “Go on, complain. Why would I care?” That level of attitude and disrespect towards paying customers is absolutely disgusting. She was rude to the entire group and showed no understanding whatsoever, despite us having a baby, heavy luggage and it being the middle of the night. I would strongly recommend avoiding this company. We paid for a service and were left to find our own car with no help, then charged extra because of the delay their own staff caused. I am now requesting a full refund and reimbursement of the additional £10 charge.

September 12, 2026
Unprompted review
Rated 3 out of 5 stars

Beware extra fees

I looked at the booking terms and conditions and reviews. Whilst everything looked okay and I specifically looked for costs to drop off and pick up at the terminal, in the quotes and when booking no mention at all, but on email confirmation told that there is an additional £15 to pay at both drop off and pick up. This is shady and shouldn’t be permitted. If it’s a standard cost it should be priced in, not added as an afterthought once a commitment has already been made. I’ve been stung by this before with other companies and feel appalled this practice persists

September 14, 2026
Unprompted review
Rated 1 out of 5 stars

Didnt meet and greet as advertised

Didnt meet and greet as advertised, so had to go to long stay car park to meet, and no one meet us so had to get bus to terminal. We have been told to go back to long stay on return where someone will meet us. This is not meet and greet!!!!!!

September 14, 2026
Unprompted review
Rated 1 out of 5 stars

Every time we tried to phone we were…

Every time we tried to phone we were hung up on or not given clear and helpful instructions. Phone calls also went unanswered even though the company is open 24/7. Every single person we spoke to was rude when speaking to us on the phone and seemed unhappy to help.

September 13, 2026
Unprompted review
Rated 2 out of 5 stars

Thought I was booking a park and ride…

Thought I was booking a park and ride service at the airport and ended up with a booking at the airport tavern that I didn’t want to park at and even if I had of wanted to it was cheaper to book directly! Very disappointed tbh

September 13, 2026
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company. The barrier company doesn’t recognise them when you arrive. They don’t answer the phone. No official company logos anywhere indicating where to park. The staff don’t have any I.D to say they work for the company. They simply rely on you to trust a stranger to drive your car away.
Don’t use this company.

September 12, 2026
Unprompted review
Rated 1 out of 5 stars

Raided by Police

Booked through you guys, went in the early hours of the morning to park only to experience and witness a police raid which involved gang related chop shop activity. The gang took everyone’s car keys acting legitimately taking pictures of all our cars to make it look real and they all disappeared. police squads arrived shortly after informing us that this is all a scam and that they are shutting it down.

September 3, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look