Compare The Man And Van Reviews 

12,383
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 270 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently highlight that the staff members are extremely friendly and kind, while the drivers work very quickly to handle heavy belongings with great care and skill. Many users also find the booking process entirely straightforward and genuinely appreciate the prompt, efficient assistance provided by the team throughout the moving day. Some reviewers were not happy with significant delivery delays, noting that drivers occasionally arrived quite late without proper advance notice or explanation. Additionally, a few customers experienced frustrating communication issues and encountered unprofessional behavior from some team members during the scheduling and transit stages.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that many drivers and helpers were punctual, friendly,... See more

Service

Reviewers mention ambiguous feedback about service, with many highlighting professional, friendly, and... See more

Delivery service

Clients share ambiguous opinions on delivery_service, reflecting a wide range of experiences. While many... See more

Booking process

Consumers find booking_process to be ambiguous, with highly mixed experiences reported by reviewers. Some... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. While some reviewers reported... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rather choppy as told last minute they didn’t have a Luton van- and someone else would be coming which was infuriating to be told at last minute! When the second driver turned up he-came in a t... See more

Rated 4 out of 5 stars

The service and the van driver was nice. But initially I booked the van for 7pm(afaik) and the driver thought it was earlier than that so we had a bit of back n forth discussion so we ended up decidin... See more

Rated 4 out of 5 stars

Mo was personable effective in helping and getting it all moved in a timely fashion. I would have much preferred to book direct and discuss my needs beforehand. I paid for extra hours I did not need.... See more

Rated 4 out of 5 stars

Didn't chat, said i had booked the wrong size van yet it all fit. Sofas said didnt fit so I had to put them in. Paid for 3 hours they finished in 2h ish just past. They were rapid and did heroic... See more


Company details

  1. Moving and Storage Service
  2. Courier Service
  3. Price Comparison Site
  4. Shipping Company

Written by the company

Looking for a reliable and affordable Man and Van service for your move? The Compare the Man and Van platform offers free instant quotes, so you can quickly and easily compare prices and find the perfect driver for your specific requirements. With hundreds of vetted and experienced drivers available, you can rest assured that you’ll receive a stress-free service at competitive prices. Plus, all of our drivers are rated by previous customers, giving you even more confidence in your selection. Say goodbye to the stress of moving and book with Compare the Man and Van today!


Contact info

3.6

Average

TrustScore 3.5 out of 5

12K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(12,383)

253 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Don't trust their reviews

Don't trust their reviews. I used a company with plenty of 5* ratings but they turned up 2 hours late and completely derailed my moving day. They've not offered me a chance to add a review to their profile so I've no way of adding this.

April 2, 2026
Unprompted review
Compare The Man And Van logo

Reply from Compare The Man And Van

Hi Jonathan,

Thank you for your review. It looks like there was a delay to some emails going out asking for reviews!

We have fixed this now, as well as reach out for further information via trustpilot so we can reach out to you directly to provide a suitable resolution.

Thanks,
Team Compare the Man and Van

Rated 5 out of 5 stars

Excellent mover!

Driver was on time, very speedy and even tho we had help offloading he was very helpful. Highly recommended!

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, both men where very helpful and came at a brilliant time.
Very happy with how everything was done.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Dean was very friendly and helpful. The job was bigger than anticipated and he accommodated that.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient

Driver arrived early and packed the van very efficiently. I thought we might have needed two hours but we were done in less than one hour! Will definitely book again next time I move :)

April 18, 2026
Unprompted review
Rated 1 out of 5 stars

Unsatisfied

We were not sure if our stuff would fit a medium van though we accurately had put in all the details. We received the driver's number on the day of the move after two cancellations during previous day. We had booked it for a longer time hoping that if there was some stuff left behind we could go in for another trip at an additional cost (we were moving only 3 kms away). The driver called up in the morning to request an early pick up and we weren't ready. We requested for an additional trip if in case there might be some stuff behind (though unlikely). He refused to accommodate any additional trip, insisted he will get a larger van and we had to pay him 40£ extra for it. When the van came, it did not look like a large van (we had previously booked a medium van and looked exactly like that) , some bits and bobs were left behind which we had to book a taxi for and still pay him £40 pounds extra for the supposed large van. We are unhappy with the lack of transparency and lack of service. I did drop a message to the app about the additional trip and heard back nothing as well.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great guy

Edward arrived a little late, but it went very smoothly from there. What was most impressive was that he is an extraordinary person who is doing the service for charity. Was great meeting him!

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Worst company ever! I booked, it was confirmed, (4 weeks before move), the driver changed when I checked a week later, then I checked 2 days before the move and no driver was listed. I was not informed of this, and it was only me asking which alerted the problem. I got an email cancelling the booking 36 hours or so before the moving date/time. Absolute panic! Trying to find someone else at such short notice was so stressful, as our moving date could not be changed.
So stressful. I would NOT recommend this company at all. AVOID AT ALL COSTS.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Really brilliant driver

Really brilliant driver - so helpful and efficient. He was careful with my things and the move was completed early! Very grateful.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Worst man and van I’ve hired

Worst man and van I’ve hired! Turned up and literally gave us zero help and was absolutely useless. Asked for help on where to place items in the van and in what order (as I had glass shelves and large mirrors etc) and he just said throw everything in. Then half way through us loading things in, came in to the back of the van (he was sat in the front seat the whole time) and started moving things around and kicking my stuff delaying so we would leave later and go over our time. Attitude was awful and would never hire again.

March 1, 2026
Unprompted review
Compare The Man And Van logo

Reply from Compare The Man And Van

Hi Natasha,

Thank you for your review. It looks like the service you booked on the platform was for our medium van, Customer self loading option.

This means that whilst the driver will drive the van from A to B, the customer loads the van themselves. This is our cheaper option if you were wanting help from the driver, we do have other services in our drop down menu on the quotes page to request help from the driver and any additional helpers.

Many Thanks,
Team Compare the Man and Van

Rated 5 out of 5 stars

Very helpful

Very helpful, on time, nice and wonderful man,
Assisted in packing and unpacking, so amazing young driver, I will recommend 100 percent

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Vitaliy was fantastic

Vitaliy was fantastic, arrived on time, careful driver and packed everything so well. I will definitely use him again in future and recommend him to everyone, thanks again.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, the man I hired came late and left early. I complained to customer service with proof and heard absolutely nothing back. Will have to create a chargeback with my bank at this point. Disappointing

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

Worst move ever

Worse move ever. I booked 2h and the guys had only 1 hour for us. They throw stuff around and careless of the furniture caused many damages to wall, doors and leather sofa. I would not suggest this nightmare to anyone!

The driver changed the time 2 hours before arriving, very rude, while we booked 2h, he had just 1 hour free, he throwed stuff around and push through doors and stairs. I have now 2 doors badly chipped, stairs and 2 doors scarfed, 1 leather new sofa was scarfed while moving the lorry platform up. This caused almost £3000 damage to goods and newly refurbished property.

March 14, 2026
Unprompted review

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