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Compare the Market Australia Reviews 

6,247
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital platform makes it extremely simple to navigate options, find great deals, and save substantial money on their various insurance policies. People also warmly appreciate the incredibly friendly and knowledgeable staff members who provide clear explanations, valuable guidance, and patient support throughout the entire comparison process. Some people were dissatisfied with unexpected pricing discrepancies where final costs or actual provider quotes differed significantly from the initial estimates. Consumers noted that certain policy quotes turned out much higher than expected or involved additional fees after completing the online application process.

What people talk about most

User experience

Reviewers mention positive feedback about user_experience, highlighting a very user-friendly system that... See more

Price

Consumers find price satisfaction through significant savings and affordable policy options. Many reviewers... See more

Value for money

Reviewers highlight positive aspects of value_for_money, consistently reporting substantial financial savings... See more

Staff

Customers had positive experiences with staff, highlighting helpful, patient, and knowledgeable service.... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have contacted Compare the market twice in the last month and both experiences were fantastic. I was able to save $700 on my car insurance which was a great outcome. I had my health cover checked an... See more

Company replied

Rated 5 out of 5 stars

It is great to have an independent third party doing all the work for you. It is also great to be able to speak to a 'real' person, in this case Lachlan, who is friendly, polite and with a sense of hu... See more

Company replied

Rated 5 out of 5 stars

Results appeared quickly. The best rated company rang me. I accepted their quote and saved myself around $500 without having to go through the time consuming task of contacting various companies for a... See more

Company replied

Rated 5 out of 5 stars

I have used compare the market now a few times and always found things easy to compare my current situation to others. This happens quickly with multiple options and is more than helpful when time com... See more

Company replied


Company details

  1. Price Comparison Site

About Compare the Market Australia

Written by the company

Why compare with us?

Our smart comparison technology is trusted, free for you, safe and secure.


Trusted by Aussies

Since 2012 our smart comparison technology has helped millions of Australians compare & search for savings.
Free to use

When you buy through us, our partners pay a commission, which keeps our service free for you. We don’t markup any of the prices on our website.
Safe & secure

We take data privacy and security seriously, and will only use your information with your permission. You can read our full privacy policy here.

Why compare with us?

Written by the company

We’re proud to have helped millions of Aussies look for a better deal. 
Since 2012, we’ve helped millions of Australians look for better insurance deals and save money. Our comparison service makes switching providers simple so you can make informed financial choices. With just a few clicks, our free for you, secure comparison tool can look for a better deal on your quotes and switch you to a new deal that fits your budget in minutes. Discover great options from a range of trusted brands today and start potentially saving. Simples! When every dollar counts, it pays to compare!

Empowering Aussies, one comparison at a time

It pays to compare

Compare a range of quotes in minutes and start potentially saving today.

Simple to use
Get started by answering a few quick questions to help us understand your needs.

Compare & save
Save time and effort by easily comparing quotes from a range of brands side-by-side.

Switching is easy
Follow a few easy steps online to switch to a new deal that suits your budget.

Contact info

Savings Made Simples!

We believe the best decisions start with a comparison.

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.4

All reviews

(6,247)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent communication with Australian…

excellent communication with Australian speaking consultants . Zach has helped me several times from Budget Direct

July 30, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Hi Tracy, thank you for taking the time to share your feedback. We’re really pleased to hear that Zach was able to help make things Simples for you! Thanks again for choosing Compare the Market and we hope you have a lovely day! - Lochlan

Rated 5 out of 5 stars

This is an awesome way to find the best…

This is an awesome way to find the best prices for insurance policies. It so easy to navigate and a list is sent to your email with all the choices and prices . It is so simple and easy . You are guaranteed to get the best deal and price . This is a free service that is highly recommended. Such a user friendly experience. Best prices and best value for money

July 30, 2026
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Reply from Compare the Market Australia

Thank you for sharing this, Lisa! We love hearing when customers have a great experience. Helping people compare their options and look for savings is what we’re here for! Thanks again for choosing Compare the Market and we hope you have a lovely day! - Lochlan

Rated 4 out of 5 stars
Compare the Market Australia logo

Reply from Compare the Market Australia

Thanks for sharing your experience, Julie. We’re really glad you had a great experience and appreciate you taking the time to share it! We hope you have a lovely day! - Lochlan

Rated 5 out of 5 stars

First time for me and it was great the…

First time for me and it was great the person I had was Conad I think I spell that wrong anyway he was very good in a way it made it easy for me to pick what I needed and it was very good in price I meat great

July 30, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Hi Marco, thank you for taking the time to share your feedback. We’re really pleased to hear our team was able to help make things Simples for you! Thanks again for choosing Compare the Market and we hope you have a great day! - Lochlan

Rated 5 out of 5 stars

So simples!

So simples! Should have done it years ago.

July 29, 2026
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Reply from Compare the Market Australia

Thanks for sharing your experience, Dean. We’re really glad you had a great experience and appreciate you taking the time to share it! We hope you have a great day! - Lochlan

Rated 1 out of 5 stars

Low work efficiency

Long time to wait for transferring to AGL company. Haven't done. The work efficiency is low.

July 29, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Hi Ting, we’re really sorry this process didn’t deliver the outcome you were hoping for. We understand how frustrating it can be, especially after taking the time to provide your information. We’ll take this feedback on board as we work to make things clearer and more helpful. We’d appreciate the chance to look into it and help resolve things, so please reach out to us at customerresolutions@comparethemarket.com.au with your details. We hope you have a great day! - Lochlan

Rated 5 out of 5 stars

Great customer service and they made it…

Great customer service and they made it all easy

July 29, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thanks so much for your kind words, Emily! Feedback like this always makes our day and we’re glad we could help. We hope you have a lovely day! - Lochlan

Rated 5 out of 5 stars

It helped me and pointed me in the…

It helped me and pointed me in the right direction

July 29, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thanks for sharing your experience, Wayne. We’re really glad you had a great experience and appreciate you taking the time to share it! We hope you have a great day! - Lochlan

Rated 5 out of 5 stars

Had not used this before and was very…

Had not used this before and was very happy with the insurance comparison premiums

July 28, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thanks for sharing your experience, Rob. We’re really glad you had a great experience and appreciate you taking the time to share it! We hope you have a great day! - Lochlan

Rated 1 out of 5 stars

The girl that l spoke to guatentee that…

The girl that l spoke to guatentee that she would cancel the budget policy. I told her that Budget rang before she did . I also told her that I gave Budget my credit card details- she stated that as soon as she got off the phone with me that she would cancel the Budget Policy and that no money would be debited from my credit card.The following day the money was deducted.So when a person doesn’t do what they say they’re going to do- leaves me only one option,cancel my policy with compare the market.

July 26, 2026
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Reply from Compare the Market Australia

Hi John, we’re really sorry this process didn’t deliver the outcome you were hoping for. We understand how frustrating it can be, especially after taking the time to provide your information. We’ll take this feedback on board as we work to make things clearer and more helpful. We’d appreciate the chance to look into it and help resolve things, so please reach out to us at customerresolutions@comparethemarket.com.au with your details. We hope you have a great day! - Lochlan

Rated 5 out of 5 stars

Customer service


Customer service

July 28, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thanks for sharing your experience, Sharyn. We’re really glad you had a great experience and appreciate you taking the time to share it! We hope you have a lovely day! - Lochlan

Rated 5 out of 5 stars

The person whom I spoke to was…

The person whom I spoke to was professional and knowledgeable

July 29, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Hi Beverley, thank you for taking the time to share your feedback. We’re really pleased to hear our team was able to help make things Simples for you! Thanks again for choosing Compare the Market and we hope you have a lovely day! - Lochlan

Rated 5 out of 5 stars

Good service

Good service, got the best home contents insurance to cover my needs.
I’m happy with the ease of insuring with budget direct

July 28, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thanks for sharing your experience, Noel. We’re really glad you had a great experience and appreciate you taking the time to share it! We hope you have a great day! - Lochlan

Rated 5 out of 5 stars

Well informed adviser and good advice ...

It was good to be able to talk to some well informed advisers and get good information. The experience has saved me some valuable time and money.

July 28, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Hi Kam, thank you for taking the time to share your feedback. We’re really pleased to hear our team was able to help make things Simples for you! Thanks again for choosing Compare the Market and we hope you have a great day! - Lochlan

Rated 5 out of 5 stars

Easy to use with fast quotes

Easy to use. Competitive quotes with good prices.

July 26, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thanks for sharing your experience, Wendy. We’re really glad you had a great experience and appreciate you taking the time to share it! We hope you have a lovely day! - Lochlan

Rated 5 out of 5 stars

Quick and easy!

July 28, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Thanks so much for your kind words, Niki! Feedback like this always makes our day and we’re glad we could help. We hope you have a lovely day! - Lochlan

Rated 3 out of 5 stars

Not to bad.

annoying follow up emails even when i have gone to the insurance offered and clicked thru. A lot of information doesn't seem to be passed to the insurer asIi always have to re-enter some of it.

Then you get annoying emails saying please give us a review all the time.

July 28, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

We’re very sorry if our contact felt overwhelming, you’re always able to opt out if you prefer. Your feedback is important to us and helps us improve how we communicate. If you’re open to discussing your concerns further, please don’t hesitate to contact our Customer Resolutions Team directly at customerresolutions@comparethemarket.com.au. - Lochlan

Rated 4 out of 5 stars

Helpful staff

July 28, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Hi John, thank you for taking the time to share your feedback. We’re really pleased to hear our team was able to help make things Simples for you! Thanks again for choosing Compare the Market and we hope you have a great day! - Lochlan

Rated 5 out of 5 stars

The person I talked to was really good

The person I talked to was really good. They made everything clear and easy to understand. Best person I’ve ever dealt with on the phone.

July 27, 2026
Compare the Market Australia logo

Reply from Compare the Market Australia

Hi Jamie, thank you for taking the time to share your feedback. We’re really pleased to hear our team was able to help make things Simples for you! Thanks again for choosing Compare the Market and we hope you have a great day! - Lochlan

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