Whilst you can make good savings using the Complete Savings app it is not without its challenges. The app needs careful monitoring. Some retailers are brilliant at providing the cash back (e.g. Argo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Poor Tracking on Boots Purchases. Have lost/missed Cashback quite a lot, especially during CHRISTMAS period where there was higher Cashback rate promotions. Even though i follow all the inst... See more
Company replied
Having had a CS account for a number of years I can say I am happy with the service and feel it represents good value for money. Occasionally purchases do not track fully but normally once the receipt... See more
Company replied
Overall I enjoy this but trust factor is a major concern. Multiple times without reason you reject monthly bonus even though uploaded receipt has all details. If you miss such email and don’t apply ag... See more
Company replied
Company details
Written by the company
Complete Savings is a cashback programme ideal for those who shop online regularly. New members can claim a welcome cashback reward, and ongoing benefits include a monthly cashback reward and 10% cashback at over 1000 online stores. Membership is free during the trial period, after which there is a membership fee. Members are free to get in touch about their membership at any time.
Contact info
3.4
Average
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The handler explained fully well
The handler explained fully well, how I got involved with the merchant. He listened to me, how unknowingly I got into the deal, I want to cancel the contract, and get a refund.
There was reassurance and enlightenment.
June 30, 2026
Reply from Complete Savings
We're truly glad to hear that your concern has been addressed. For any questions you may have, don't hesitate to contact our team.
Reply from Complete Savings
Thank you for taking the time to leave this wonderful review! It's great to hear that you are finding Complete Savings to be easy to use.
A wonderful service.
Joining Complete Savings has undoubtedly been one of the best decisions I've ever made... they provide a wonderful service whereby I receive cash backs every month for goods purchased. It's effectively money for nothing, long may it continue!
June 29, 2026
Reply from Complete Savings
We are so pleased you're having a great experience and enjoying the cashback! Thank you for your kind words.
I have been using this platform for…
I have been using this platform for about 8 years and i love it. Really helped me savinng at least 10 percentage for many online purchse.
June 29, 2026
Reply from Complete Savings
Hello Tushar, thank you for sharing your positive experience! We're happy to hear you've been a loyal user of our programme for eight years and that it's helped you save on your online purchases.
No idea who this company even is but they charged me £18. BEWARE.
No idea who this company even is! Was bought to my attention by an £18 bank transaction. I went to check my email and apparently, when last ordering train tickets, I signed up to something unknowingly, fully believing at the time that I was registering for a saving for next time I ordered train tickets. This is misleading advertising. I've emailed them to request a full refund and removal of my details from their database. I wasn't aware of this because their email correspondence all went to SPAM so I missed the 'Thank you for joining Complete Savings' email of 9 days ago, or I would have reacted 9 days ago!
___
Since posting, this company has replied here making it clear it was my own fault for signing up, however they have a long track record of misleading customers with confusing adverts which the advertising standards authority banned them from using at one point so yes I will be calling them up and seeking a full refund because I was completely misled on this occasion. Their advertising methods are confusing and lure people into thinking they are obtaining a saying for next time they place an order via The Trainline.
June 29, 2026
Unprompted review
Reply from Complete Savings
Hi Annabel, thank you for giving us the chance to address your concern.
Please know that in order to be a member of Complete Savings you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
You can easily contact our support using the number below and we'll be happy to assist you:
• Our free telephone number from within the UK: 0800 389 6960.
Purchases are not getting registered…
Purchases are not getting registered automatically.
I have to spend time to get it registered
June 21, 2026
Reply from Complete Savings
Thank you for your feedback.
Regarding your recent purchases, if a transaction does not track automatically through the system, we may request a copy of your purchase receipt so that the transaction can be reviewed and, where eligible, manually added to your account. Some common fixes you may want to check is that your cookies are enabled in your browser, try a different browser and ensure to turn off ad blockers as this can prevent tracking.
Please also note that we allow our retailers to report the transactions back to us before we post them in your account. If a transaction has not appeared in your shopping report and five working days or more have passed since you made the purchase, you can report the missing transaction by submitting the receipt to our team and we'll be happy to review your claims. Please fill in the Transactions Claim Form within 90 days and submit to our team for further review.
Email: customerservice@completesavings.co.uk
Phone: 0800 389 6960
(Open 8 AM–8 PM Monday–Friday, 9 AM–4 PM Saturday — free from UK landlines and mobiles)
It's good and I enjoyed a lot
It's good and I enjoyed a lot , great cash backs and timely approvals
June 28, 2026
Reply from Complete Savings
Thank you for leaving us a 5-star review. We appreciate your time and sharing your experience using Complete Savings, especially the great cashbacks and timely approvals.
Refunds build up. But
Refunds build up.
But even if shop via app they don't.t always pick up. And I then have to email receipts
June 24, 2026
Reply from Complete Savings
We appreciate you bringing this to our attention.
Please visit our FAQ page to see the tracking tips that may help with your cashback.
Otherwise, you can easily contact our support using the number below and we'll be happy to assist you: • Our free telephone number from within the UK: 0800 389 6960.
Worth the effort
Great for cashback on holidays, hotels and trains. I do a lot of online shopping and get 10% cashback on a regular basis. You need to remember to make a regular monthly purchase and get your monthly fee returned.
June 23, 2026
Reply from Complete Savings
Thanks for the review. We're so glad you're enjoying the cashback on your holidays, hotels, and online shopping! We look forward to helping you save even more.
Not exactly an honest service
Not exactly an honest service - even though I buy a lot of goods with the one and only credit card. Not all purchases are recognised or rewarded.
Site interface offers tick box to select "Keep me signed in" but does not quite work as expected. So, one has to check that the site is still online before making a purchase, else the transaction is not picked.
So many occasions when I have just not bothered to complain because inevitably some weak excuse is offered that the name or address does not correlate even though the transaction is using the one and only card that confirms the purchase without any doubt whatsoever.
June 25, 2026
Reply from Complete Savings
Thank you for giving us the chance to address your concern.
Some common fixes you may want to check is that your cookies are enabled in your browser, and if you're using Safari 11, try a different browser like Chrome or Edge. Also, please ensure to turn off ad blockers as this can prevent tracking. Please also note that all purchases must be made under the registered name listed in your profile.
We can always validate transactions that did not appear in your account after 5 days from your date of purchase. Please fill in the Transactions Claim Form within 90 days and submit to our team for further review.
Our team is always here to help for any issues you may have with your membership:
• Our free telephone number from within the UK: 0800 389 6960
Have been with complete savings for 4…
Have been with complete savings for 4 years have no problem uploading receipts. I have saved a fair amount of money over the years using C S
June 27, 2026
Reply from Complete Savings
Thank you for the fantastic feedback! We're delighted to hear your positive experience with us over the past four years and have saved a fair amount! We appreciate your loyalty.
I was helped by francine who was…
I was helped by francine who was appsolutly brilliant at advising me on what to do i would give her a 10
June 26, 2026
Unprompted review
Reply from Complete Savings
Hi John, we're glad to hear our team provided such excellent advice. We appreciate your positive feedback!
Nice savings
I don't think CompleteSavings is any scam as many have written. Been using them for over 3 years now, and have saved almost £3k over the years. Whenever I buy online, I do a quick check if the retailer is listed first in CompleteSavings portal. If they do, it usually comes with 10% discount, so just open the retailer website from within CS, and do the purchase. 99.99% of the time, the purchase is tracked automatically, and money is usually received in a month. If the purchase isn't tracked, simply reach out to their Customer Service over email with a copy of the invoice, and once verfied, the cashback gets added to the list.
They do however a charge of £18/month which is refunded if a purchase has been done from the registered retailer.
They also offer fantastic gift card discounts, and my favourite is a £100 one4all fift card which can be bought for £80. This can be used in M&S, B&Q, TKMaxx and hunderds of retailers.
I don't seem to have a problem with this.
June 25, 2026
Unprompted review
Reply from Complete Savings
We are so glad to hear about your positive experience and that you've found such great value in our service over the past three years. It's wonderful to know that cashback offers are benefiting you so much. Thank you for sharing your feedback!
accidentally subscribed for moths and…
accidentally subscribed for moths and they refunded me for 3 months after i told them i wasn't aware that i was subscribed and never used it w (good) customer service
June 24, 2026
Unprompted review
Reply from Complete Savings
Thank you for notifying us about this concern. You can be assured that Complete Savings generates significant cashback savings for its members. You could only join and authorise us to charge your account if you manually filled out the signup form with your information and agreed to the Terms & Conditions, which were made very explicit on the signup form that our programme is a paid membership subscription. We also appreciate you sharing your experience with our customer service.
Should require further assistance, don't hesitate to contact us.
keep your eye on the payments
excellent scheme but a few retailers do not pay up unless purchase chased up,use all sorts of excuses ie no name on invoice.
June 23, 2026
Reply from Complete Savings
Hello Jacqui, we appreciate your feedback. To qualify your purchase for online cashback, please always log in to Complete Savings and click the retailer's link on our site to visit their store. Ensure to enable cookies and check each retailer's Special Terms before proceeding as some products, categories, or payment methods may be excluded.
If a transaction has not appeared in your account and five working days or more have passed since you made the purchase, you can report the missing transaction by submitting the receipt must include your details (full name, retailer, item purchased/booking details, merchandise/booking price and date of purchase) to our team and we'll be happy to review your claims.
Our team will always be happy to assist you. Feel free to contact our support via our free telephone number from within the UK: 0800 389 6960.
Good savings
Mostly complete savings works very well and I only occasionally have any problems which are usually dealt with quickly
June 23, 2026
Reply from Complete Savings
We are so glad our programme works well for you and that any issues are quickly resolved. We appreciate your feedback!
The ONLY thing I dislike about complete…
The ONLY thing I dislike about complete savings is how long it takes for a payment to reach my bank account. I quote "You should see the payment reflected in your registered bank account within 10 working days."
Well why?? Where does my money go to for 10 days? In todays modern banking, money transfers take just minutes mostly. I transfer from eBay into the very same bank account and its there in less than a minute. It does not disappear for 10 days first.
Other then that one thing, I love Complete Savings.
June 22, 2026
Reply from Complete Savings
Thank you so much for the good comments. We're so glad to hear that you liked the programme.
Regarding the timeline of receiving your rewards, the 10-working day timeframe reflects the end-to-end payment process and allows sufficient time for payments to be processed and completed successfully. If the payment has not been received after 10 working days, please let us know and we’ll be happy to investigate further.
If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you.
Free telephone from within the UK: 0800 389 6960
Email: customerservice@completesavings.co.uk Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm
Reply from Complete Savings
Hello Sainath, thank you for taking the time to provide us with feedback. We truly value it as we strive to provide a high level of quality service. We hope you continue to remain a Complete Savings member.
Very quick service and very easy to use.
June 11, 2026
Reply from Complete Savings
We're delighted to hear that you found the programme quick and easy. Thank you for your 5-star review!
I was not aware that I had signed up to…
I was not aware that I had signed up to a paid membership. I believed I was only receiving a cashback reward. The £18 membership fee was not made sufficiently clear to me. Please cancel my membership immediately and refund the £18 charge taken from my account.
June 16, 2026
Reply from Complete Savings
Thank you for leaving a review so we can address your concerns.
To be a member of Complete Savings, you must manually fill up the form presented to you after making a purchase with one of our partner retailers where it was stated that a membership fee will be collected after your free trial period. You can view more details on our website: https://www.completesavings.co.uk/frequently-asked-questions
We're able to locate your membership using the details you provided and proceeded to cancel it effective immediately. Please also check your inbox for further details. If you would like any further help, please contact us via telephone on 0800 389 6960 (UK free). Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.