Great experience. Engineer lovely, friendly, efficient. The engineer went the extra mile, helping us with an additional task that probably was not within his remit - which we were very grateful for. H... See more
Company replied
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Review summary
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Reviews shaping this summary
We have been using Alpha Fire for our fire alarm commissioning across multiple sites for the past three years, and their service has been consistently excellent. I want to give a special mention... See more
5 stars for Jack at Fire Safe in the Bromsgrove team today! Jack quickly and efficiently resolved a problem I had regarding follow up work following an alarm installation. When I called the office,... See more
Company replied
Rebecca Burton was my first point of contact via the phone and she made a great first impression of Intrasafe. Then dealing with Henry Scriven was easy and professional; he made the extra effort to vi... See more
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Company details
- Contractor
- Electrical Engineer
- Elevator Service
- Environmental Health Service
- Fire Alarm Supplier
- Fire Protection Consultant
Written by the company
Complii is a leading integrated provider of safety and regulatory compliance services across water and air, fire and security, electrical, and lifts and escalators. We support teams across complex, multi-site estates throughout the UK. As a trusted compliance partner, we work across many sectors, including hospitality, leisure, healthcare, education, retail and commercial property to reduce risk, assure regulatory compliance, and protect people, businesses and assets. Delivered through specialist divisions, our services provide high-quality, reliable outcomes. By consolidating multiple compliance disciplines under one trusted partner, Complii reduces supplier fragmentation, providing clear, comprehensive, cost-effective solutions all in one place. We simplify complex compliance legislation, providing you with assurance and confidence that compliance is being managed effectively. Working side by side with our clients, we deliver essential risk, regulatory, and compliance services across the built environment – helping to meet obligations, protect assets and reputations, and ensure the safety of customers and your workforce. From assessment and advice through to servicing, testing, and ongoing support, we focus on quality. We’re not just a supplier – we’re your trusted compliance partner, offering clarity, control, and peace of mind. We’re by your side, every step of the way.
Your Trusted Partner for Building Compliance
Written by the company
- By your side, every step of the way.
- We’re your trusted partner, here to help you navigate the often complex and confusing regulations surrounding building compliance. We work alongside your business, and the challenges you face, to provide end-to-end cost-effective solutions to meet all your building compliance needs. We pursue the highest standards and embrace continuous improvement in everything we do, helping to cultivate lasting relationships with our customers built on reliability and respect.
Contact info
85 Great Portland Street, W1W 7LT, London, United Kingdom
- 0330 043 4344
- trustpilot@complii.com
- www.complii.com
4.9
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Complii
Hi Tina,
We're so glad we could provide friendly service and complete the work promptly. Thank you for your kind words!
Best wishes,
Complii
the Member of staff explained all that…10 0ut of 10
the Member of staff explained all that he was doing
July 17, 2026
Reply from Complii
Hi Jason,
We're so happy to hear our team clearly explained everything. Thank you for your kind words!
Best wishes,
Complii
Great work Conner
Conner is knowledgeable and helpful. He advocates for the vulnerable people making sure that equipment is working well.
July 16, 2026
Reply from Complii
Hi Andrea,
We are so pleased to hear that our team member was knowledgeable and helpful. Thank you for leaving us a review!
Best wishes,
Complii
Great service from booking tests to…
Great service from booking tests to completing testing. Friendly staff, professional and organised.
Smooth and undisruptive. Would highly recommend A+
July 15, 2026
Reply from Complii
Hi,
Thank you for your fantastic feedback! We are so pleased to hear that your experience, from booking to completion, was smooth and professional. We truly appreciate your high recommendation.
Best wishes,
Complii
Great service from Craig at Tay
Great service from Craig at Tay Fire & Security. Really friendly, easy to deal with, and clearly knows his stuff. He turned up on time, explained everything in a way that was easy to understand, and did a great job. Couldn't ask for better service. Would definitely recommend Craig and Tay Fire & Security. Thanks again!
July 15, 2026
Unprompted review
Reply from Complii
Hi,
We are so pleased to hear about your positive experience. It's wonderful to know that our service was friendly, easy to understand, and met your expectations. Your recommendation is greatly appreciated.
Best wishes,
Complii
Reply from Complii
Hi Mel,
Thank you for leaving us a review, we're glad to hear the job went well!
Best wishes,
Complii
Reply from Complii
Hi Tracey,
We are so pleased to hear that our team member provided such helpful and thorough service. We truly appreciate you taking the time to share your positive experience with us.
Best wishes,
Complii
Reply from Complii
Hi Leo,
We are so happy to hear that you found our service friendly, fast, and efficient! Your kind words mean a lot to us.
Best wishes,
Complii
Jack Mcquillan from Intersafe came to…
Jack Mcquillan from Intersafe came to carry out our PAT testing this week. He explained the process and worked around the other people in the office to get the job done efficiently and without any fuss.
The report was followed up by Adam and a quick call from Rebecca to check all was in hand, great service all around.
July 10, 2026
Unprompted review
Reply from Complii
Hi Scott,
We're delighted to hear about your positive experience with our PAT testing service. It's wonderful to know that our team was efficient and considerate while working in your office. We appreciate you acknowledging the seamless follow up and overall great service. Thank you for sharing your feedback!
Best wishes,
Complii
Engineer completed his job was…
Engineer completed his job was respectful while in the home cleanex up after himself and was respectful to the clients that live here good job done
July 14, 2026
Reply from Complii
Hi Donna,
We're so pleased to hear that our engineer provided such respectful and clean service during their visit. Thank you for sharing your positive experience!
Best wishes,
Complii
you were very friendly and polite which…
you were very friendly and polite which made it a nice experience for me.
it was a great service.
July 7, 2026
Reply from Complii
Hi Andreia,
We're so pleased to hear that you had such a positive experience with us. We always strive to provide friendly and polite service, and it's wonderful to know that we succeeded. Thank you for your kind feedback!
Best wishes,
Complii
Exceptional Customer Service from Start to Finish
We've recently worked with Fire Safe on a number of fire compliance projects, and I wanted to recognise the outstanding service we received from Jack.
From the outset, Jack was professional, responsive, and incredibly helpful. He went above and beyond to ensure our jobs were scheduled as efficiently as possible, coordinating visits to minimise unnecessary travel time while making the whole process seamless for us.
Nothing ever seemed too much trouble. We had several requests to split invoices across different companies, which could have been quite complicated, but Jack handled everything quickly and without any issues. He also kept us updated throughout, providing excellent communication at every stage so we always knew what was happening.
What really stood out was his commitment to customer service. He didn't just arrange the work, he followed up afterwards to ensure all remedial works had been completed to our satisfaction and that we were happy with the service received. That level of care and attention is becoming increasingly rare.
I wouldn't hesitate to recommend Fire Safe, and I'd particularly like to thank Jack for his professionalism, efficiency, and dedication to delivering an excellent customer experience. He is a real asset to the team.
June 22, 2026
Unprompted review
Reply from Complii
Hi Brett,
We are so pleased to hear about your positive experience with us and truly appreciate you taking the time to share your feedback. It is wonderful to know that our team's efforts to coordinate efficiently and provide clear communication made such a difference for your fire compliance projects. We are particularly glad that our commitment to customer service, including following up on remedial works, resonated with you. Your kind words are a great encouragement to our entire team.
Best wishes,
Complii
Reply from Complii
Hi Jane,
We are so happy to hear that our staff and service met your expectations. We appreciate your kind words!
Best wishes,
Complii
Reply from Complii
Hi,
We're truly happy to hear about your positive experience with our team. We appreciate you sharing your kind words.
Best wishes,
Complii
Reply from Complii
Hi Mary,
We are so pleased to hear that our workman was polite during their visit to your property. We truly appreciate your kind words.
Best wishes,
Complii
Thermography Service visit
Compliance Group carried out a Thermography service on behalf of our maintenance company for one of our valued long serving clients. Site have praised the attending engineer on his professionalism and demonstrating great customer service. We will continue to work with Compliance Group in the future as this portrays a professional image on behalf of our company.
July 10, 2026
Unprompted review
Reply from Complii
Hi,
We are so pleased to hear that our service was a success for your valued client. It's wonderful to know that our engineer's professionalism and customer service were praised. We truly appreciate your continued partnership.
Best wishes,
Complii
Well presented
Well presented, company branded uniform, polite, followed signing in procedures and safe systems of work. Carried out works wth out interruption.
July 10, 2026
Reply from Complii
Hi,
Thank you for your fantastic feedback! We are delighted to hear that our team was well-presented, polite, and followed all procedures, completing the work without interruption.
Best wishes,
Complii
Fantastic Service
Fantastic Service just let them get on with the job and efficient job
June 24, 2026
Unprompted review
Reply from Complii
Hi Allen,
We're so happy to hear that our efficient service met your expectations! Thank you for your kind words.
Best wishes,
Complii
Professional Review
I would like to commend engineers Liam Donovan and Sam Thompson from Complii for there outstanding service they provide me. They are both incredibly hardworking, professional, and consistently demonstrate excellent communication throughout the weeks. They both take great pride in their work, and their passion and dedication are evident in the quality of the results they deliver on site.
They are reliable, knowledgeable, and always willing to go the extra mile to ensure everything is completed to a high standard. It's a pleasure having them on site. Thank you both for your exceptional work!
July 10, 2026
Unprompted review
Reply from Complii
Hi James,
We are incredibly grateful for your wonderful feedback and are so pleased to hear about your positive experience. It's truly rewarding to know that the dedication and hard work of our team members are recognized and appreciated. We pride ourselves on delivering excellent service and consistent communication, and your comments affirm that we are achieving this goal. We will certainly pass along your kind words to the engineers, as we know they will be delighted to hear how much their efforts are valued. Thank you for taking the time to share your exceptional experience with us.
Best wishes,
Complii
Matt was really helpful in our store…
Matt was really helpful in our store today was very quick and very professional
July 10, 2026
Reply from Complii
Hi,
We're so pleased to hear that our team member provided such quick and professional assistance in the store today. Your positive feedback is greatly appreciated!
Best wishes,
Complii
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