computeruniverse Reviews 4,729

We are suing this company and will demand a refund and compensation for damages. According to the Consumer Protection Act.
order 2600272282

I ordered a breadmaker on 2.1.2025.
The order confirmation email stated that my order is in stock, ready for immediate shipping and the expected delivery time was 2-4 days.
On 6.1.2025 I received an email saying that the expected delivery was going to be from 7.1.2025. Nothing happened. On 14.1. there was another email stating that the delivery date is undetermined.
I paid 60 eur for the delivery and haven't received my order. The company has also not replied to my enquiry regarding the delivery or refund.

I had a terrible experience with Computeruniverse. Their customer service is non-existent. I placed an order for computer parts, but the recipient never received them. The shipping company was helpful but could only communicate with the shipper (Computeruniverse).

I spent a month trying to reach Computeruniverse and their sister company with no luck. When I made a claim for a refund, there were significant delays (over a month), and I don't know if it's because they are uncooperative. Without a PC, the recipient can't work, and a refund would facilitate purchasing a replacement.

The delays also meant missing out on Black Friday and Cyber Week deals. I suggest using other companies,

Worst experience ever
From November till January I only got automated emails with no actual help

Customer service is not real with this company as I have been trying to contact them ever since my package was not sent to me however I only got automatic emails saying that they will contact me ( it's been over a month without a proper response or a solution

I even asked for the refund of my order however they are not replying

I would suggest to use a different company for your pc parts, sure the parts will be a bit more expensive however you will get your parts and help with others companies unlike how computer universe is treating their clients

Update 2 weeks later, computer universe has not replied to me in over a week with no updates and had to take my case directly to the bank to get my funds back via a bank chargeback will have to wait months to get my refund

Do not use computer universe as they are not reliable or easy to deal with if the order has something wrong

I have seen other reviews and for the most part evey bad review is for the same reason

Update : had to get the bank involved bas computer universe didn't reply to any emails, messages or even pick up when called

Had to wait a long time as computer universe try to reject my claim.

Do not do business with this company as it has proven to be not trust worthy

Update: after rejecting my claim, the bank resent the claim as it was clear to them that computer universe did not deliver and tried to scam and they had to give back the full refund after 2 months

It's either a hit or miss with computer universe if you plan to buy something from them, pray that your order has no problems or you won't get anything or any help

I ordered and paid for expensive monitor at 11 December of 2024, they provided me with track number two days after and never actually sent a monitor to me. Support is not answering by email, contact form or phone (phone calls are also expensive). I got answered once at 31 of December that "they sent out my package, cancellation is not possible", but DHL status still same and DHL tells me to contact shop, but thats impossible
Update: Got money refund in February

I placed order 2600258148 on November 29 and I have not received it yet. I have sent them a hundred emails and they have not responded to even one. I have asked them to refund my order since it is either lost or broken along the way (they are fragile items, hard drives). They are inept. I do not recommend buying from this scammer store.

Ordered many different pc parts to build a new pc, and i got my parts about 2 weeks later, only to find out that one of the RAM sticks was doa (dead on arrival) , and my pc would just crash constantly , and now im using only a single stick. I emailed them the day after for a refund or replacement and im still waiting for an answer...

I dont think I've ever been this appalled by customer service in my life, especially with a company this size. after spending almost 1.5k euros on buying computer parts. After I ordered I realized that one of the parts was out of stock but it said it would be back on "short notice" more than 2 weeks and nothing yet. I contacted customer service and it took me 4-5 weeks after I ordered to get the FIRST reply back to remove my out-of-stock part.

From 26/10/2024 up until 22/11/2024, I had ZERO RESPONSE OR CONTACT from the Computer Universe customer service team after sending 10+ emails throughout that period. It was only on 23/11/2024 that I finally got a reply that my out-of-stock part was removed (still "available on short notice" as I'm writing this on the 5th of DECEMBER)

Finally on the 4th of December, an email was sent that my an invoice was being sent of the money being taken.

This was genuinely the worst experience I've ever had in my life in terms of customer service, I will not be buying anything anymore from this website despite the good prices so that I can avoid this happening again. Truly appalling.

Cheap prices, but the worst communication regarding my return ever. It's been a month now and I still haven't got an answer. The motherboard was received with bent pins. An ASUS special I guess.

Trash company, full of mistakes, lies about the items being in stock, takes ages to even ship the items when they do, don't even reply to emails, even on business accounts..just don't ever buy from here. They are 99% scammers.

I placed an order for a nee CPU and a new ultrawide monitor, they shipped CPU but my monitor couldn’t be delivered abd now it is almost two weeks they don’t respond to my emails and i haven’t got my money yet

I had a terrible experience with Computeruniverse. I placed an order and reached out multiple times via email to resolve a simple request for VAT exclusion, as I’m a registered VAT member. Despite several follow-up emails, they never bothered to respond. Their complete disregard for customer service and unwillingness to address a straightforward issue left me deeply disappointed. I would not recommend this company to anyone looking for professional support or timely responses.

I ordered a pc part very late on Friday and got it the day after in less than 24 hours. Very punctual and fast service!

After I placed my order I reached out to customer support. To this day, even after receiving my order I never got a response from them. But all the other stuff doesn't seem out of the ordinary.

SCAM! Be careful! SCAM! Be careful!

The customer service is absolutely shocking – they take weeks to respond. I sent my faulty screen back under warranty, only to be told that the damage had occurred during transport, and so it wasn't covered. Then they had the audacity to ask for over €800 to repair it! Naturally, I refused, and they turned around and said I'd need to pay €600 just to get my screen returned. Initially, they promised to cover shipping costs, but now they want me to pay even more to get back a completely unusable screen. The whole thing has been a nightmare – they’re disorganised, unreliable, and frankly, I wouldn’t trust this “company” with anything. Avoid at all costs!

Watch out when ordering, this company refuses to accept calls on thei normal support line! I have waited more than thirty minutes and they kicked me out of the phoneline 3 times and they still will not answer to emails or calls, furthermore i have not gotten a single information on when my order will be shipped even tho the timing said it would have arrived by now, i am thorougly disappointed by the worst customer service i have ever experienced and they claim to have on of the best support teams!

...for a €1000+ order. Note this was my first order:

Step 1. Order bundle of Samsung tablet and expensive cover with keyboard
Step 2. Computeruniverse ships the tablet
Step 3. Computeruniverse cancels (!?!) the (bundled for free) cover out of the order
Step 4. I receive the tablet but no cover, check my order and see that the cover was cancelled (!?)
Step 5. Email Computeruniverse and get a reply that they will respond within 7 (!?) days
Step 6. Call Computeruniverse from abroad, kind customer rep says they will escalate with finance dept for refund of an unspecified amount of money. I suggest they send the cover since it seems to be in stock outside of the bundle.
Step 7. Computeruniverse ships a cover and I get a UPS tracking notification
Step 8. UPS has a warning about "Clearance in progress", and the shipment fails and gets returned to Computeruniverse before it even leaves Germany
Step 9. I call Computeruniverse again multiple times and after 11:35 minutes on hold they hang up on me. Meanwhile I'm charged for international calls.

I really don't know what to do here since I can't get in touch with them and only received partial order. It's been 9 days since I ordered, and the bundle specified 2-4 days delivery. The "cancelled" bundled cover/keyboard retails for €390 (RRP). To add insult to injury I suspect that they sent a QWERTZ keyboard, even though the one in the bundle wasn't the German version.

//edit: day 17, still missing item, no answer from computeruniverse on emails nor phones. I am seriously considering a partial chargeback . I have lost so much time and energy.

After around 7 months of usage my video card broke, I contacted customer support if I could get a refund on it, and sent it back on March 20th. They decided to not issue a refund, repair the card, and send it back. The card arrived in my country around May 27th through UPS. UPS asked me for documents for customer clearance from Computer Universe, so I contacted them to get the specific document UPS was asking from me. They sent me the wrong one, not the one UPS needed. Then I asked for this document again on June 17th. Didn't get a response. Called multiple times to be told "They will answer your email in 2 days". Didn't get a response. Wrote multiple emails, but didn't get a response. And after 2 months of being ignored, UPS called me and said that Computer Universe had issued the return of the card back to Germany. Not only that, I got an email from "cyberport service" asking for some documents from customer clearance that I am not supposed to have. I replied to them, clarified that, and asked for a refund, it's been 5 months since my card broke and I sent it back to them and it's still not here! I called them AGAIN to ask what is going on and guess what? They said that they will answer soon and I still didn't get any response!!! This is insane. At this point I will start looking into legal actions I can take to get my money back.

RMA-Nummer of my case is 8002083248

I ordered a complete PC and paid for it 17.07. Still, no motherboard that was available in 4-6 days. They don't answer any emails. I tried to replace the motherboard with a WIFI version. There are no controls to cancel the order, so I guess it will be the same as with a replacement.