Concept2Reviews 

I bought a bike and it really doesn’t make it clear that it takes a lot of work assembling it and VERY poor instructions.

I reserve judgment on the product itself, but I can’t see why on earth it can’t be delivered fully assembled. I have a Peloton too and that was so much easier to install.

I purchased a rowerg during lockdown
I waited a long time for it.

After it has arrived I questioned with concept 2 about the iPad mount everyone seemed to be raving about.

Turned out I ordered mine a week or two before they had decided to give them for free.

There was no discount code or here have a free one for you unfortunate purchase timing. Instead they told me where to buy it and then the conversation went dead. Needless to say I’m jealous of anyone who gets one for free. Feeling robbed.

Concept 2 rowing machine - Good communication, order arrived as promised and the delivery company were very good too.

Fantastic customer service from Alice. Very happy with the Rowerg. The delivery company men were helpful and were very strong. A+++

Contacted concept on 05/04/2022 to order a replacement box for my Model D rower, explained to them we are moving abroad and needed the packaging, they offered to sell me it for £26. I ordered it and on the phone I was told the replacement packaging was going to arrive Monday so I waited all day… nothing came

So I phoned them on 12/04/2022 only to be told they haven’t placed my order, they was happy to take the money though even charged me more then we agreed upon.

Here’s the predicament concept2 have put me in, for my rower to qualify for transit insurance I have told the company it will be in all its original packaging… so I paid for insurance that probably won’t cover my unit and was charged £175.

Add in the fact I have now less then 9hours to Find a box, bubble wrap and packing to get it loaded onto To a van that might not even take the item… I am truly lost for words

Completely incompetent and if Ella at concept2 is reading this, yes I am talking about you.

Avoid or order the box 6 months early and phone them every day don’t give them chance to mess up.

Ordered a RowErg from Argos which was sent directly from Concept2. Quick delivery and great service/comms from both Concept2 and their courier ArrowXL. Needless to say absolutely delighted with the product - the finest piece of cardio equipment you can buy.

Ordered a Concept2 Rowererg and had money taken out of my account on 9th January. The order was for delivery to Northern Ireland. I received a prompt booking slot of the 4th February from the delivery partner and was told the rower would arrive on this date.

On the 4th February I contacted the delivery partner who told me there was 'a problem in the warehouse' and it would definitely be delivered on 18th February.

On 18th February I contacted them again and they told me they couldnt find my package and provided me the phone numbers of their warehouses and told me I could contact them if I wished - I decided at this point I would work with Concept2 to have this resolved.

I contacted Concept2 and they told me the delivery would be expedited. Again, after a few days there was no update so they tried again. Again, no update until they finally admitted they had lost the package on 25th February.

I was told throughout that they would contact me with an update when they had one, but I always had to phone Concept2 for the updates.

So 7 weeks after removing the money plus a £40 delivery fee for the product, they offered to send me a new one. I asked for a goodwill gesture and they offered me 5% off the price, but they refused to remove the £40 delivery fee. In total, this amounted to a £3 discount, when taking the delivery fee into consideration. They also offered some 'accessories' which I did not want. In my opinion this offer was derisory so I had to cancel the order.

I would AVOID this company. The product may have a god reputation, but if anything goes wrong they will be a nightmare to deal with.

Good quality product and service for the classic industry standard rowing machine. Everything as it should be with no nonsense marketing and communications for one of the best and most reliable and high quality all body workout machines available.

Purchased an ERG Rower this summer, there was a short waiting list for the order due to wanting the longer legged version.
Communication from the comany was good (via email) keeping me informed of order time and delivery.
Was contacted by their specialist courier to arrange a delivery date and time, all went to plan.
The product is great quality, as expected. No issues so far.

Good rower, but let down by the micky mouse delivery company they choose to use: arrowxl. They wouldn't come up the drive to the house saying it might damage the van. In several years nobody else has had an issue and vehicles up to 8wheel lorries have been up. I had to leave a meeting to go and get the item from them.

I have never received better customer service in my life.

After searching desperately for a rowing machine to get me through another shielding lockdown and give me some needed focus away from the horrible c word diagnosis, I've become an expert in rowing machines.

To be honest I tried to justify about 8 machines lower in price, tried a few out, scoured the second hand market and even found a huge market of knock off machines that are rebranded by loads of 'sporting companies'... beware of those! (Rebranded Chinese "Air-Rowers": these cost about £300 direct from China and many scam companies stick their name and even Concept 2's on and are selling them anywhere from £500 to £1000!!, also beware dissapointed people selling these second hand! PS. They're very bad!).

I eventually conceded there really is no point in scimping out on anything cheaper, while saving up the last bit of cash.

There's a reason Concept 2 rowing machines are in every gym, it truly is a fantastic rower and Sophie is probably the best person you could ever hope for at the end of an email. Thank you!

I can guarantee that if you buy any other rower you'll be disappointed.

I purchased a skieg and stand to add to the home gym, both arrived without any issues, delivery team great, however the stand at £180 arrived which is a simple piece of ply wood roughly cut with a non slip coating, there's also a 2mm metal tube to provide additional support.

The quality and finish on the item isn't what you'd expect for £180, so I raised this with the customer service team... First set of responses were robotic, their main aim is to avoid being helpful, courteous or friendly but just get the basic job done.

As the item doesn't meet satisfactory quality I've requested a no cost return and refund under Consumer Rights Law - yes, I've had to do some research to get these guys to be helpful to a customer... The battle continues now with the MD trying to convince them to abide by the law.

There's a few customer service complaints about these guys around in forums, I'm concerned about warranty and any other after sales support. Think twice, I know these guys are the market leaders, but if you need the aftersales support you may run into the same challenges I have...

I echo so many reviews on this page.

I placed my name on the Concept2 waiting list for a RowERG and as they promised, I received a weekly update telling me how the waiting list was moving. Once I was top of the list, my link to buy was sent across and it was as simple as any other online transaction. Communication from C2 and their delivery partner (ArrowXL) was excellent and the device was delivered 30 minutes after they called to say they're 30 minutes away.

When I ripped the box open (as you do), I found a very easy to use diagram, 8 Torx bolts, and a driver for them. Only criticism I'd make here is I'd like a spare sachet of locktite, as when you're a bit dribbley and excited, you may put things together upside down and strip the locktite off the screws.

Now on to the machine itself. It's pro equipment, which means a bigger footprint. It's also better calibrated than my old rower, meaning that I'm doing nearer 5km than the 9km I thought I was regularly doing, so in that respect it's set me back a little, but it's a great machine and feels solid. The biggest struggle I have is finding the right drag factor to consistently hit slower stroke rates, but I'm two days in to ownership, so I'm sure I'll find a Shane Farmer video or two that sorts me out.

Thank you for being what you say you'll be. It's easy to see why you've been the market leader for 30+ years.

Fantastic piece of equipment.

Ordering was easy and it was delivered on time.

Glad I got the stand! Much easier than fixing to the wall for someone who can't DIY.

Ordered a BikeErg in early November, knowing there would be a considerable wait. But wanted to buy at the proper price from Concept2, rather than pay an excessive amount to a sleazy scalper on an internet auction site.

Received email each week keeping me informed of my progress up the waiting list. When time came I was sent a private link to make the purchase. Concept did not take funds until the BikeErg was dispatched, unlike some other suppliers who take payment at time of pre-order. The accessories I purchased (toe clips and water bottle holder) were very reasonably proiced.
Delivery by Arrow XL worked very well.

The BikeErg itself is an absolutely excellent bit of kit. Easy enough to complete assembly; and, set up the logbook and the ErgData app. Gives a good workout, and feels sturdy and safe. Really pleased with purchase.

One of the accessories I ordered arrived broken, Concept2 replaced without fuss and it arrived within a couple of days.

Great bit of kit, good customer service. I would highly recommend.

Late review: Ordered Model D indoor rower last year. Was put on a waiting list for about 3 months, which I had no problem with. Received weekly updates on the status and eventually, a private link to make the purchase. The order arrived pretty quickly after it was placed. The wait was well worth it!

Would highly recommend the Concept 2 Model D Rower. Not only do you get the rower but you can sign up to challenges online and download all your data to an online logbook via your app and the computer monitor on your rower. Concept 2 also send you daily workouts to your email. It’s an easy rower to store (you can split it in half easily) and a fantastic workout!

Highly sort after gym equipment. Company staff are very helpful and delivery and invoicing excellent

I ordered a BikeErg back in Sept 2020 but due to Covid lockdowns affecting production and exceptional demands my only option was to join a waiting list, which I had no problem in doing as I had fully expected delays. I received an email every week updating my status on the list and then earlier this month I hit the top of the list and I could place my order. I was emailed a private link to the shop and placed my order. Due to the pandemic the delivery was also a little longer than expected but no money was charged to my credit card until the product was actually dispatched. It arrived today (27Jan) and I was immediately impressed by how well the product was packed. As I unpacked the contents I could easily tell the construction was of a high quality. Even the fixings and provided tools were very good quality.

Assembly was really simple, I managed it in a space only slightly bigger than the assembled bike itself.

Connecting to my pc (I used an ANT dongle), the online log book, my phone, strava and zwift was also very simple and in no time at all I was on my first exercise routine.

I am absolutely delighted with my BikeErg and would have no problem recommending Concept2 and their products to anyone. The delivery company they used, ArrowXL, were also superb.

Great company to deal with and excellent product.
Was looking to buying a rower back in sept 2020. Due to events of 2020 my option was to join a concept2 waiting list. I was told how many weeks it would be and I would be sent a personal link when rowing machine was available. No money was taken when I was added to waiting list. Each week I was sent a status update by concept2 and early December I was provided the personal link to purchase item. Delivery was smooth and on time and product is excellent. Really great people to deal with.