Interface is continually being updated making it easy to navigate and system is a bit more intuitive now. Ai features have been deployed and it makes our lives a lot easier as we can now upload our po... See more
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If I can give SAP Concur a negative -5, I would. I implemented SAP Concur many years ago. It was a great system and great customer service 10 years ago. Faster forward to 2026, it's the same interf... See more
Worst experience ever in my life, I’m so angry and frustrated. It’s extremely heavy (I thought it was a smart system using AI, but no.) Concur is a pure disaster, you need to fill in each and every l... See more
Fantastically overcomplicated tool that tries to prevent and delay you from sending an invoice to get paid for work you've done. Then, on top of that, you have to submit it all a second time to get pa... See more
Company details
Written by the company
SAP Concur is the world’s leading provider of integrated travel, expense, and invoice management solutions, driven by a relentless pursuit to simplify and automate these everyday processes. With SAP Concur, a top-rated app guides employees through every trip, charges are effortlessly populated into expense reports, and invoice approvals are automated. By integrating near real-time data and using AI to audit 100% of transactions, businesses can see exactly what they’re spending without worrying about blind spots in the budget. SAP Concur solutions eliminate yesterday’s tedious tasks, make today’s work easier, and help businesses run at their best every day.
Contact info
601 108th Av NE 1000, 98004, Bellevue, United States
- connected@concur.com
- www.concur.com
1.9
Poor
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Concur is easy to use
Fancy app makes putting together expense reports easy. The camera reads receipts even when bad pictures, which I like. Travel built-in is a big timesaver.
July 16, 2021
Unprompted review
AVOID
AVOID! Dreadfull customer service! We have been trying to cancel our service now for over a year but their telephone and email system is not customer friendly to say the least! You cannot leave a voice message detailing a problem, or request a callback; and no one responds to emails; or the worst you get int an endless telphone routing loop. And I though they were supposed to be tech experts.
June 4, 2021
Unprompted review
A company I used to work for used this…
A company I used to work for used this as the primary way to book travel. We booked flights, cars, and hotels through this travel platform. A pro is that I think the travel platform is very easy to learn and use. I would book on behalf of a couple people and it made it easy to switch profiles and all of their information was stored. A con was that a lot of available flights would not show up when you do a search. I would have to end up just booking directly on JetBlue because Concur didn't show all the flights.
November 25, 2019
Unprompted review
Plenty of room for improvement!!!
I hope our company will move away from this.
1-. Hotel room description is poor and unclear about the inclusion (or not) of extras such as breakfast, room size, etc Why do you need so many different prices for a room without this basic info?
2-. Upload receipts: Yes, it is handy to upload "on the go" but you need an extra app to edit the photo so it only shows the actual receipt and not the background.
3-. Try to put the receipt into your phone without connection. As a basic App you should be able to have your receipts stored in your phone until you have connectivity.
4-. Mandatory fields: why is it not possible to have it "remembered" from recent receipts so you do not need to enter into each one again.
Maybe the finance people like it as it gets their info "in" but for the travellers it is a pain in the back side.
November 4, 2019
Unprompted review
Unstable platform
Our company uses this. Unstable and poor response
The more cynical amongst us regard this as a new way of managing expenses - if you cant put a claim in, it cant be paid.....
October 4, 2019
Unprompted review
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