Condor Reviews 5,525

Another very frustrating experience with Condor. I couldn't check in online (again) as a US citizen flying back home because my passport couldn't be added. Condor support is not able to provide any help at all. They were very condescending on top of being extremely unhelpful. The only reason I used Condor was because of the price. I guess you get what you pay for. This might well be my last time flying Condor. Oh, and they could take my money for the seat reservation before telling me I couldn't check in, of course.

I can't stress enough how disappointing the customer service is at this airline. None of the agents can do anything for you. If you have a problem be prepared not to get a solution. On our flight from Frankfurt to Phoenix most of the seats in Premier Economy no longer had the footrest, and the seat I sat in did not recline fully. They will still charge you the full price for these seats, but they will not be able to do anything to fix it.
My initial disappointment started when I booked a flight. I paid for two specific seats to Germany, and two specific seats for my return flight to Phoenix. On the day I checked in to depart, my seats were not available, I was unable to check into the seats I booked and paid for.
I spent hours on the phone speaking with agents who told me they couldn't do anything for me and I would be refunded.
Not only did I not want the refund, I did not even get it!
As I write this, I have still not been refunded my money and I did not get the seats I paid for. I addressed this concern in Frankfort at Condor's main desk, and was told by the representative, upon showing him my printout and original confirmation, that he sees this all the time!
Unfortunately the flight was booked, the seats I paid for were not available and there was nothing he could do, this is a very common theme at Condor, no one at this airline can do anything.
The airline gets you there and back, and if that is your only desire you probably will not be disappointed.
However, if your flying premium or better do not try this airline. They have no business offering or charging for anything more than an economy flight. If you have any issues at all, either because of something you did, or something Condor did, you will not get them resolved. The most important thing a company should offer when traveling internationally is support staff that is prepared to help in an emergency or to resolve a simple issue. I can assure you that no one I spoke with at Condor was able to do ANYTHING to resolve my simple issue. I paid for an upgraded seat, and had a paper confirmation, and they simply couldn't offer it to me, nor was anything offered in exchange. I can also assure you that they were well aware that over half of the seats in premium economy did not have functioning leg rests, or reclining features, and they still offer them at full price. If you are looking for anything more than a basic economy seat to be assigned at boarding, do not try Condor. Pay more money for a higher quality airline, or spend the entire international flight wishing you did, like I did.

This have been such a bad experience.. We’ve booked with a travel agent so it was not even our choice to go with Condor.. this will be the last time though. For starters, it was not clear how much luggage we had to choice on their website, we called.. the lady on the phone was so rude and could not help us. so we did as she said and paid just for the luggage which was 2 handlugages (8kg) and 2 for in the plane (21 kg) we already had 20 kg included in our deal with the travel agent.. we paid extra and that was over the €200 for our luggage.. when we were at the departure the lady at the counter was shocked that we paid this much for it and said to us it wasn’t necessary.. so I looked up their customer service.. I called numerous times, no answer.. I send a couple of emails.. no answer, 12 days later we received a mail, that it was normal to pay this fee.. I will NEVER fly with condor again.. they are lying, expensive AND rude.. and also very slow

The most rude and disrespectful airport ground staff (Check-In JFK) I have ever seen or experienced. Out of this world, never again!

Takis shelter sends you all the worst to your airplanes🤢

this company will never improve in airline industry,as long as making damages to their passangers mentaly,and financially.I have been flying 45 years in my life time.unfortunatly,the GERMAMY registered condor airlines is not a recommended,and not safe for passangers from my personal experiences. I am a 63 years old passanger suffering mentaly,and phicically,due to the condor worst activities on me.the GOVERMENT OF GERMANY,and tha aviation industry must take care to improve this airlines.because they are operating under the GERMAN LAW.

Went to their business class lounge in Baltimore (BWI) and the chairs were full of stains and signs of food and drinks dropped on them. Other customers were shaking their head and left. So did I, went back to the gate, at least it was clean and not filthy like the Condor lounge.
When I emailed Condor customer support they replied that the lounge is cleaned by the airport and I should complain to them. Condor doesn't know how to spell accountability.

Very unfriendly. Not a customer-oriented company.

Very bad Company. They do not treed animals with respect. Droped one dog and blame the owners. And let the owners Paul for everything. Dropped another box with a poor rescue cat who is still missing. They do not take responsibility when things go wrong. Ik do NOT recommend this airline at all

I booked condor based on the review of their long-distance new aircraft. After booking I read some of the reviews and was worried, I might have made the wrong decision. My actual experience however was EXCELLENT and I have flown worldwide way over 3 million miles. The aircraft was clean, the food was excellent, the flight departed and arrived on time and most importantly the service was nothing short of fantastic. I wish I could remember the male cabin attendants name in case Condor executives actually read this and they should certainly commend this young man. My flight was on August 7th. I would not hesitate to fly Condor again and also to recommend this airline. The price/value relationship was very good.

Terrible experience. Incompetent customer service

My Disappointing Experience with Condor Airlines

I was initially recommended to fly with Condor Airlines based on a positive experience a friend had two years ago, flying from Toronto to Frankfurt. She praised their customer service, from the check-in counter to the flight itself. Unfortunately, my experience was quite different when I flew from Toronto.

Long Wait Times and Inconsistent Customer Service
Upon arrival at Toronto Pearson Airport, I was met with long wait times in the queue and inconsistent customer service from the check-in agents. The first agent I encountered was friendly and made an effort to welcome me to the airline. However, an issue with my baggage weight arose, and despite her best efforts, I had to adjust my luggage. Due to a decision by her manager, I had to redo the luggage weight and carry-on, forcing me to start over by rejoining the line.

Unprofessional and Rude Behavior
When it was my turn again, the first agent took her break, and I was assisted by a different agent. Although she seemed more experienced, she was significantly less friendly. She made me feel unwelcome by asking me to remove the passport covers from my family’s passports, making it seem like I had done something wrong. Her instructions on how to handle the carry-on luggage were unclear and frustrating. Eventually, I had to discard my carry-on luggage to fit my items into a personal backpack.

Despite my compliance, this agent tore off the approved hand-carry tag and threatened to flag me for trying to carry another bag in bad faith. She failed to inform me that I needed to get my hand-carry tagged again during our dispute. When my wife politely asked for her name to submit a customer service inquiry, the agent told her "to go to hell" and then proceeded to call the next customer.

Unresolved Issues at the Boarding Gate
The situation worsened at the boarding gate, where I was flagged for not paying the overweight fee. The agent’s manager insisted that I had not followed directions and ignored the incident where the agent told my wife to "go to hell." It was disappointing that the manager chose to protect the agent’s unprofessional behavior rather than address the issue.

Final Thoughts on Condor Airlines
While some Condor Airlines staff were professional and genuinely tried to help customers, my overall experience was negative. The unprofessional behavior of one agent and the manager’s defense of such conduct made for a frustrating and disappointing experience. Condor Airlines did not feel customer-friendly, and the fact that I ended up paying an overweight fee due to this poor service only added to my dissatisfaction. Despite the flight being delayed, which likely cost the airline more money, the unprofessionalism I encountered left a lasting negative impression.

Flights Ok but 1 hour and 30 minutes to get our luggage back at Cancun's airport. No attendance at all. Entertainment in German, English, Spanish and French but not Italian at all for an airplane that was full of Italian people! No way to upgrade doing the bid on the suggested up: Seatboost

I recently flew with Condor and was impressed with their new fleet of aircraft. The planes were modern, clean, and comfortable, providing a pleasant experience. The staff were friendly and attentive, and the advanced in-flight entertainment was a nice touch. However, check-in was chaotic, possibly due to a malfunctioning baggage belt. We paid for an upgrade for the meals, which were an improvement but perhaps not worth the extra cost. Overall, the fresh feel of the new planes enhanced the journey, making Condor a good choice for air travel despite the minor issues.

A non-functional website/app which just needs your basic inputs, but fails to secure those details or a ticket...seems to be permanently out of service! 1.6 is their current score today.

I booked a trip for my daughter to Greece from the U.S. through Condor Airlines website in economy premium class, set to leave at the end of June and arrive back in the states by July 7th. Condor recommended and sold us connecting flights for the return journey.
On the outbound journey, Condor gave away my daughter’s reserved seat, for which we paid $60, to someone else. The customer service agents were very rude to my daughter and pretty much brushed her off saying that that they can’t do anything at that time and that my daughter is free to file a complaint online.
When my daughter was coming back, the first flight from Athens got delayed and she missed the second flight. Even though we booked the entire journey directly from Condor Airlines, the customer service agents were very rude and they declined to give her a seat on the next available flight and asked her to pay another $759 for rebooking for the next day’s flight. We had to also spend ~$175 for room and board for that night.
Suffice it to say that we will never fly Condor ever again.

My girlfriend and I booked tickets from Germany to Mexico (Economy Light), and due to some obligations that came to be in the meantime, we could not make it to our flight, and therefore needed to rebook. We saw that rebooking is not possible from Economy Light, not even for a fee, but that is fine - it was clearly stated when we were buying a ticket. So our plan was to upgrade (pay the upgrade) and then rebook and of course pay for the rebook as well, and the possible difference in the price. It would still be better than losing the ticket entirely. We called 2 agents, which were rude to start with: we explained the situation and they each said it is not possible to upgrade. When I told them that nowhere on their site or in t&c can I find that upgrading is not possible from Economy Light, one even tried to convince me that rebooking and upgrading are the same term, which is entirely wrong. She got upset and started raising her voice on a completely normal inquiry. I just asked her to please show me the paragraph that confirms upgrading is not possible.
It was a horrible experience, horrible service, and we didn't even fly yet. We were okay with paying all the rebooking and upgrading fees, and they could not even show a bit of sympathy and explain their reasoning in a normal human way. I work in a customer-oriented role and each time I come to a situation such as this I make sure to first show empathy and second - base my words on written paragraphs that were available to the customer at the time of purchasing our product.
Condor is doing the opposite!

We called two times to see our upgrades options, and to start with, the agents are so sick of their own life. In the first call, the woman wanted to hang up immediately, and she just told us that we dont have a chance to upgrade. We were not satisfied with that answer, so we called a second time, and another person answered, she was a bit more helpful, but same attitude. She first told us that we have a chance to upgrade but only 24 hrs before our flight. Then she told us that we dont have a chance, because rebooking and upgrading are the same thing. Condor, please train your agents because they dont even know what they are saying!!!
There is nowhere that it says that we are not able to upgrade, but thats what the agents claim, and that is so frustrating and disappointing! Never taking Condor ever again!!!

I have been waiting for over 2 months now to hear anything about my damaged bag. I filled out the online report and even left a complaint (as instructed by an employee) and still nothing. I would really appreciate a compensation for the damage.

I booked my flights months ago and arranged for my dog to fly with me. After upgrading to a better class for more legroom, as I have my dog with me, I paid extra for specific seats to ensure an appropriate spot for both of us. However, today I was told that they can no longer find my dog’s reservation from months ago and that I need to speak to a special department, which is only open during German business hours (I am in Canada).

In addition, I cannot access my reservation on the website or app, which is very frustrating. Every time I need to check something, I have to call customer service, which has not been very helpful.

This flight has ended up costing me more than any other flight I’ve ever taken. Their software is not functioning properly, and my dog’s reservation is no longer available.

I am a very disappointed customer.