N/A Reviews 17

This has been a horrible experience we made payment 6 months ago still no containers and these are 50k in office containers. there is absolutely no communication from them and I still don't have a firm delivery Date.

Daniel Dawes in sales quoted me for a container. A few days later I replied that I wanted to purchase. He never responded. I called and finally got him on the phone. He told me he would call me right back -- never heard from him. Tried again...nothing. I think he was avoiding me, because the prices probably went up due to the war with Iran. Whatever it was, the guy is truly unethical.

We have an order for over $15,000 and it’s over 1 month from when we ordered and no one can tell us the status of our order. We need these items for our business and there is no one that can tell us the status of our order.

Mirroring the review of February 2, I had one of the worst experiences purchasing a container from ConexWest From the online purchase to the moment the actual container was delivered by an angel, Angel Rodrigues, I had no assurance that I was getting a delivery. After the online order I got an email asking for everything again and my emails and phone calls went nowhere. My credit card was charged twice, phones were shut off and I called my credit card company suspecting a scam. I had no idea what was going on. This company doesn’t care. Their entire platform lacks transparency, staff doesn’t interface or knows what is going on. Read the BBB reviews and this site.
The day before the delivery date that they chose after mine, I managed to talk to a sales person who confirmed I was actually going to get a delivery and I left a message on the dispatch voicemail that this is a locked site and needed to know when the delivery window was. 20 minutes before delivery the driver Angel Rodrigues told me he was on the way. A true angel he was calm, professional and came through. Other than Angel, the entire dealing was a nightmare. Do not deal with this company if you want service. They do not care about customers. I’m not sure what their business plan is, perhaps it’s just to burn through the money that they were invested in last year. Horrible service.
By the way, there are 2 LLCs under this name, one in Gardena & one in Costa Mesa.

Following my conversation today with the billing department and the dispatch supervisor, it has been confirmed that the conex has not even been released despite receiving confirmation that it was to be delivered today. This is the final straw in a four-month period defined by a total lack of transparency and failed delivery commitments. We were promised a 6-8 week delivery date from the day payment was received.
The following timeline outlines the unacceptable service history regarding this order:
Date
Event / Communication
9/26
Quote received from Sales Rep.
10/4
Payment of $14,777.00 submitted/processed.
10/21 – 12/2
Four separate follow-up emails sent by me to Sales Rep; all remained unanswered.
12/Mid
Call to Sales Rep went unanswered. Transferred to Dispatch, who promised delivery by late Dec/early Jan.
1/2 – 1/7
Multiple follow-up emails sent; all remained unanswered.
1/9
Sales Rep claims he is being "proactive" but states the unit won't be released for another 2 weeks.
1/29
Sales Rep (Daniel Dawes) only reaches out after a BBB complaint is filed; still provides no delivery date.
1/30
Dispatch provides a "hard delivery date" via text for Monday, 2/3.
2/2
Dispatch confirms delivery window for 2/3 (5 AM – 6 PM).
2/3
No delivery made. Dispatch manager confirms the unit has not even been released.

I purchased 4 shipping containers from conexwest. This purchase was 4/2022 - charged 6990.00 each box. Of the 4 boxes purchased 2 were damaged. Meaning damaged with holes in the structure. The boxes came with 5yr warranty. When I noticed the holes in the boxes I reached out to conexwest to inform them the he boxes they sold & delivered to me were damaged. Dents & Rust are ok on used boxes, yet when I am told they are WWT (wind & water tight) boxes with holes does not meet that standard. I asked conexwest to refund my money for the damaged boxes. Conexwest only refunded my money for. 1 of the 2 damaged boxes. Conexwest refused to refund the 2nd box. They told me they would repair it or I can repair it and receive a 300.00 credit. Yet I paid 6990.00 for the box. I refused the fix and demanded my money. Conexwest never gave me my money
& never resolved the issue with the damaged box they sold me. On 11/2023 I called conexwest & ordered 2 more shipping containers to replace the 2 sold to me damage. conexwest charged me 6690.00 for the 2 boxes. Do you know conexwest refused to deliver my boxes to me. They kept my money from 11/23 until they were contacted by the new station on 9/2/2025 asking about my order and why it wasn’t received. Then conexwest start calling asking when they can deliver the boxes. I asked that I look them over before they are delivered because conexwest is known for delivering damaged goods to customers. Conexwest said they would get the box inspected and delivered the week of 9/15/2025. The week of 9/15/2025 came and conexwest refused to deliver my boxes. I was sent a refund check from for the cost of the 2 boxes I purchased on 11/23. Conexwest delayed my construction project from 11/23 to 9/25 by refusing to deliver the items I purchased.

Very poor customer service and communication. Tried to buy a container paid for it and two and a half weeks later they still had no idea when it would be delivered and stopped returning emails. Called and cancelled order and they said they would refund my money. Still waiting.

Terrible customer service. No one answers the phone no on responds to emails.

We have not been paid for hauling containers since June, 2025 and we have been trying to get someone to tell us when we will get paid but to no avail. Mary Jean and Amira Lachim were contacts. We ran 3 batches of containers back to back working relentlessly to transport these containers and communication was prompt then. Now that payment is due communication is impossible. We had accrued expenses due to the services we rendered to Conexwest and now we behind in paying.

The quality of containers are not what they advertise. I paid $1945 for a supposed wind and weather tight container. What I received was a very old container with several holes in the roof that had been patched and old style doors with 4 handles; 2 of which cannot be closed. Unfortunatly I did not inspect the container thoroughly before signing the delivery receipt. Don't buy; there are better companies that deliver quality units.

This has been a horrible experience from the beginning. I ordered from them specifically because of a promised delivery date. They missed that date by two weeks. No one would ever return a call or an email when I would inquire about the order. I finally issued a dispute on the credit card and lo and behold, the carrier calls one day and says "we'll be there in 2 hours". No other notice from anyone; no one ensured that we would be able to receive the delivery on that day.
I immediately cancelled the credit dispute and have documentation from the bank that it was reversed. That was October 23, 2024. Every few weeks I still receive an email "your invoice is unpaid". And I respond with the document from the bank. Every one of my responses goes unanswered. I have tried to call but every line disconnects as soon as I "Press 1" or sit on hold for 5-10 minutes.
The container is fine but OMG, stay away from these people.

Great experience getting my delivery today into a tight spot fantastic driver Wayne. Wonderful customer service Jennifer thank you.

Samantha/Dispatcher and Juan/Driver made the delivery of my 20’ container an excellent process and experience. Samantha did good in communicating with me during the process. Juan did an amazing job delivering and helping position the container correctly. I’ve had experiences with deliveries of such nature, but Juan impressed me the most. He got in there and did the job. Juan had no problem taking his time to not only position the container, but also assured me that we can readjust if need be. Hope to do future business with the same individuals.

Im very happy with my 20ft container I purchased for my storage needs.Danny was on time and very helpful. I also am very pleased with Jenny she was very kind and easy to talk to.Ill be sure to tell my friends about your company. It was a breeze!

I had a fairly good experience with this company. It was a little slow waiting for the container to get completed, but I did have a lot of modifications that needed to be done. I feel like my sales representative could have kept me in the loop a little bit better, however after it was all said and done, the container looked wonderful. The delivery process was great as well. I had the pleasure of working with the dispatcher Jenny who was very kind and helped with keeping track of the drivers ETA and the driver Danny was also amazing he showed up and looked happy to be working. He was very nice and put the container exactly where we wanted it. I would say maybe just work on communicating when the containers are going to take longer than expected to be completed. I will do business with this company again in the future.

Very good service from Jeni and Wayne, excellent.

They took my order and they took my payment and they took and still are taking weeks to deliver. Very difficult to connect to somebody on the phone.not a user friend company. customer service is horrible