Conforama Reviews 

I made an order online and only 2 items of 3 have been delivered! I called so many times and mostly I'm not able to talk to none!! Not serious at all! I want to be contacted and I want a refund asap of the third item!

Wrong delivery & no support:

I newly moved in Alès in France and bought almos all my furnitures and everything from Conforama. When they delivered, they did not delivered the somie and i found out that the canepe is broken. I wend and tell them the issues. They asked me to sen e-mail. I sned e-mail but no answer. After that I went again and asked for the delivery of somia. They bring it one week later but in wrong dimentions. Iwend again and tried to explain it. They asked for e-mail. I send it but nothing is heppening since then. I am not able to discuss the details in French by the way and they do not have anybody who can comminicate uin English. Now, I am still waiting for the change of somie and canepe. No news now. Do not buy anything from Conforama. It is a nightmare

As many other feedback below, ordering online is not something strong for them. They are not respecting the timings mentioned when you buy things, you need to chase them to have your products delivered and if you call them, they do not have English speaking persons to help, only French, Italian and German!

I ordered a dryer online in November. It is the middle of January and I still have not received the dryer nor have I have I received a refund. They do not answer emails on their website nor do they answer the phone.I finally had to drive an hour away to the store to finally talk to someone about this. She filled out a form for me and told me I would receive a refund in 8 -10 days, but still I have not gotten a refund.

Grata shop but the system for collecting your purchase is absolutely rediculus. We were waiting in the store for an hour to collect our purchase.

I give up. Again. Despite vowing never to buy anything from conforama again I found myself giving in. I needed a headboard for my guest room. I bought a sale item (it was two months wait for any other) and was told it would be delivered on Friday (18th December) I asked whether it would be in the morning or afternoon and I was told they would contact me the day before. Here I am...again...not knowing what conforama are up to. Last year I was driven to distraction by their appalling customer service when I bought a sofa. The phone calls I had to make to get the thing delivered as they never stuck to their word were interminable. Then they delivered the wrong sofa (a two seater instead of a three seater). As I had moved house that day I was so tired I didn’t notice until I had signed for it. I was too tired to carry on doing battle with the appalling company.
Well. I’m sitting here on the Friday the headboard was supposed to be delivered and what a surprise...no phone call the night before to say when it would be arriving and after half an hour on the phone to conforama they say there is no delivery scheduled for today. She was going to get someone to phone me back....so far nothing...as expected. Well it’s my own fault for giving more business to such a terrible company but still...it makes me so so so angry that I’ve wasted more time. Please don’t bother with this waste of space company. Never ever ever again

I Purchased camera in conforama on 4th December 2020 and paid the money . the product is not delivered and amount is also not returned
when i am calling their customer care it is always disconnected and when i went to their shop which is far my place they are saying this is purchased in web and we cant help you and i dropped some messages in their website but no response
Terriable experince

If you read this review until the end, you'll understand why I decided to go from two to three (well) deserved stars.
Despite some old memories of this company, which I associated the name to some old fashioned and low quality furnitures, I finally decided to give them a second chance and ordered a good quality mattress on their internet site, a "Made in France" one, 160cm x 200cm, and I was pretty excited about this purchase.
I was that excited that when I realised that their closest shop from my home didn't have it in stock, but another one located at about 50 kms had it, I didn't think twice and compulsively clicked on my mouse button to validate my choice.
It took only a minute to receive the confirmation email, but I figured out that the information about the availability of this mattress on their site was wrong and they were now announcing 4 to 5 weeks of waiting time before my new best friend would be ready to be picked up at their warehouse...Well, nothing was lost, indeed, they were offering a tracking option to see the following steps of my order.
Despite the fact their tracking page was bugging and showing HTML code, dead links and shifted research fields, I was able to consult the progress of my order the first few days, meaning no progress of course. Then I waited, checked my emails, waited again, checked emails again, I waited so long that I almost forgot about this piece of heaven which would welcome soon my future sore body.
The announcement (a day before) of the second COVID lockdown here in France acted like an alarm clock in my brain, I had no news of my mattress availability and I suddenly got scared. Of course I didn't receive any emails, nothing sent to the spam folder...nothing...Maybe the bugging tracking page could help me this time, and it surprisely did: my mattress, after more than 7 weeks was available at the warehouse since more than a week, but no one told me, I almost laughed, but it was nervous.
Easy peasy, then I had only a couple of hours to react and try to find a solution for picking up the baby before the last hours of freedom are gone and everyone locked down again at home for an undefined time.
No rental truck available, a cloudy/rainy weather forecast, a weak pair of roof bars, three (not so long) carrying straps, fake true friends suddenly busy after understanding my hopeless plan, here I was.
It's with resignation that I left my home alone the next morning, like a soldier going into battle without the adequate weapons, I knew it but I couldn't escape this war.
Once arrived there, the employees were very nice and professional, I almost saw a smile under the mask of the guy who gave me the mattress on the trolley when he figured out about my stupid plan.
Of course, even before starting pushing up the mattress (which was heavy like a dead horse) on the top of the car, I knew that the carrying straps would be way too short to wrap this up, and they definitely were.
An idea came to my mind, taking the bet that if, instead of wrapping the belts around the beast, I could attach the mattress to the roof bars from the four sewn handles that are used to carry the mattress.
I was about to trust some seam threads while driving against a low to medium facing wind for a 50 kms trip.
I left this place a bit too optimistic, I've never could exceeded the 90km/h on the highway, the situation up there went through different states depending on my speed, the wind, the turns. The few roundabouts before reaching the highway were scarier than Satan himself.
Once feeling (wrongly) safe on the highway, the front of the 160 by 200cm beast that I had on the roof and which was protruding from all sides, started beating the air like the tongue of an evil serpent...until I almost couldn't see it anymore from the front glass.
I risked a quick look from my opened window to see what was going on up there. This time the monster was showing a rounded shape body like a rabid cat ready to attack. A transversal wind suddenly changed the cat to something looking like a sick body trying to get out from an exorcism session, or a body shaking with jolts during a hellish bondage session.
I deeply prayed for the first time of my life, for this poltergeist to leave me alone or for the sewing points to keep doing their job.
After this epileptic seizure, a dangerous calm episode happened (they always announce the worst), the monster up there seemed having been defeated by a kind of divine intervention; a crack of a whip had interrupted this malefic demonstration.
Instead of a whip, a quick look in the mirror made me realize that the 3rd and unique rear belt died during the rodeo. Now the calm monster was dangerously slipping like a dead body to the right side of the car, obstructing most of the rear window visibility. Safe at home now with a story for my future grandchildren. Thank you Conforama.

Beware of buying anything from Conforama marketplace which is third parties selling goods on the Conforama website. I purchased something via Conforama.fr from an outfit called Andorra-Shop. The packaging was in the parcel as was paperwork indicating that their distribution was done by Amazon.fr but the item I ordered was not in the package.

Their response is to accuse me of stealing the item and to tell me to go to the local Gendarmerie if I dare report it as a theft by someone else.

I am not impressed.

We bought a bed and there were things missing and screws broke because of the poor quality.Another bed was delivered without the pieds while the man adviced us.

I usually never write these reviews, but this company is the worst customer service I have ever had to deal with. If only negative stars was a thing. I ordered a product online more than a month ago. Tried to cancel the article after 1 week and they told me it was not possible because it had already been put on the post. However, they couldn't provide a tracking number. I tried cancelling multiple times over the course of last month. Nobody ever was willing to help me until I threatened to chargeback on my credit card. Almost 2 weeks after this confirmation that they would process my request I now get an email that they gave the product to the mail for delivery, completely ignoring my cancellation request. Above all this their service line is regularly full at you don't get put on a waitlist they just tell you to call back at a later time, expecting you to just retry all day and hope to get throughj.

I have no idea who works for this company but I am pretty sure it's run by monkeys, and that is an insult to the monkeys. Dealing with their customer support is the equivalent of shoving a pineapple up your ass. DO NOT BUY AT THIS COMPANY. The reviews speak for itself. If despite all these overwhelmingly negative reviews you still decide to shoot yourself in the foot then I applaud your bravery.

Disgusting Customer service in Pratteln Shop!!
We ordered a cupboard for kitchen on the 3rd of April 2020, it was ready for a pick up as soon as possible (which was the main reason we bought it). we had to wait to receive a pick up appointment from them...3 weeks later: no call, no email nothing.... so from 22nd onwards I started calling them, waiting sometimes for hours on the phone, on the 29th April we finally got a call and scheduled a delivery for the 30th April. Rented a car, got to Conforama only to find out that they were not expecting us!! After that I called multiple times during the next two weeks to get them to deliver it free of charge to our home address, which the call centre has promised they will do.... but nothing... so as soon as the shop opened on the 11th May we went directly to the customer service only to get screamed at by a young woman, with fake eyelashes, long brown hair around 7pm (this is in case the Pratteln Manager will see this, but maybe for you it is a norm to be horrible to clients and to accuse them of lying!!!), saying that we are lying about the calls, about the appointment on the 30th April, that we can forget a free delivery since they have nothing in writing from their call centre during all these weeks. Absolutely disgraceful....Today, we cancelled our order for good and in fact the call centre had all confirmations of our calls, I will request this to be sent to me as evidence as I will take this further....AVOID Conforama at all costs, the cheap prices are not worth the stress, better go to IKEA, they were never once so disrespectful to us, and we buy a lot from them.

I ordered and paid for a bed and mattress last November from Conforama. Despite having been promised delivery 3 times, I still have no bed. All the telephone numbers I was given just cut off. My friend even went to the trouble of going into Carcassonne to arrange delivery for today day 21st of January. And quelle surprise.. still no bed. I thought UK companies were bad at customer service but this is far worse.

I have ordered chairs and it was written that the delivery will take place from 7 to 10 days, now it is 12th day and there is no sign of chairs. Not even the e-mail or anything. I try to now call the shop but it costs 18 cents per minute and only the automachine is speaking..in French!! So, it seems like there is no way you can get in contact with them. The only solution I see is to go to the shop and tell them how horrible they are!!!! and of course that they should give my money back, which they take very quickly and smoothly once you pay! There must be a special place in hell for these kind of companies and their CEOs! Really!

I ordered a television on November 8th for only £ 80 with a 15-25 day delivery time. On the third day after the order, their website could not be found, but Royal Mail informed by SMS. that the product is on its way and will be brought to my address soon. On November 26th, I received my order and, wonder, I received a £ 10 sunglasses instead of a TV. This is a junk, cheater, thief, scam, liar gang, don't buy from them !!!

I was shopping in Conforama Malaga.

I bought a washing machine, dryer, dishwasher and refrigerator.
The refrigerator has not been delivered and the department says it is in stock and will be on Thursday. The cashier says it's out of stock but will come next week.

This week repeating story has now been going on for 4 weeks.

If I could rate this store minus 5 stars then thats what this shower of rubbish would get spent €1300 on a sofa bed with chair was falling to bits when only two years old, paid extra for the five year warranty may have well just burn the money , spent 18 months trying to claim but they just don't want to know , they may as well say we have had your money get lost , avoid this store at all costs

We ordered a kitchen from Conforama in Tarbes 5 weeks ago and were told it would take 2-3 weeks. We've been without a kitchen now for five weeks and it's very depressing. No word received from Conforama. When we visited to find out what was happening ( at the beginning of week 4) we were told that there was a delay with some of parts, but that we should hear something soon. We're now at the end of week 5 and still no news. We were also promised a loyalty card with loads of loyalty points and again - nothing. It's a disgrace!

I wish I could give zero stars for Conforama. We are Americans who moved to France, and after much back-and-forth (we are trying our best in French), we purchased a mattress, boxspring and dresser to be delivered a month after we purchased it. Well, they were not only a day late to schedule the delivery after when it was supposed to be delivered (after we had to go to the store in-person twice to check on the date of delivery), but the delivery never showed up at the scheduled time, after we took off a half-day from work to wait for it. When I called customer service, I spoke to an incredibly rude woman, and I was able to speak French well enough to give her my order number, address, and what we had ordered (although not sure why she had to ask all of that if she had our order number). She then asked repeatedly for a telephone number, and I was confused as to which one she wanted. Apparently the mobile number wasn't it because she literally hung up on me. DO NOT SHOP HERE!!! The cheap prices aren't worth it, and they are likely so low because the service is awful and you may never even receive your products.

I have an order (#621292510411) in my name that has been delayed and where I have had terrible customer service on your end. I am so very disappointed with this and upset as this has not only cost me 30 euros for the order but another 30 euros on calling you to get this resolved - where no solution is ever offered. I expect to be compensated for the 30 euros in calls made (proof of payment for this attached) and for what I ordered to be delivered. Below I have outlined the situation and where I am at now:

I called Friday 13 as the order was processed on 7th or 8th of this month - the woman told me to wait until Tuesday (7 days) where this ended as the call was hung up on me.

On the 17th (Tuesday), I called and was told that they had called me to let me know my order would be delayed however I never received that call. I was then advised to trust them as I had to wait for the store to contact me within 48 hours, where the call was disconnected (out of credit had to add 15 euros to my phone).

By the 20th - no call received, called back and was advised there was no solution and I was to just wait, requested supervisor and was told none available and would have to wait for one to contact me, call disconnected (out of credit had to add 15 euros to my phone).

This is disgraceful customer service and has been very stressful as the people I have spoken to have just been unhelpful and offered no solution (other than physically going into the store which is just ridiculous as if I could have done that I wouldn't have had to order this online) to this other than to wait - this is unacceptable service and I will be posting this on online reviews and websites.